Parkview Health

WHY EMPLOYEES CHOOSE TO PERFORM Bret L. Simmons, Ph.D Parkview Health August 17, 2012 www.bretlsimmons.com

Why didyou they choose to perform?

Why do you care?

JOB PERFORMANCE• Task behaviors• Extra-role behaviors• Withdrawal behaviors

CHOICEResponsibility

HOW IS THE WRONG QUESTION

There is no prescription for employee performance

PERSONALITY OR ATTITUDEWhich is a better predictor of job performance?

Attitudes!

Partner with your employees to continuously improve the systems that so strongly affect theirattitudes about you, the organization, and the work that they perform

JOB ATTITUDES• Organizational commitment• Job satisfaction• Trust in the supervisor• Justice (fairness)• Engagement

ORGANIZATIONAL COMMITMENT I want to be here• Affected by doing this work with you • Job Satisfaction • Justice

• Pay• Opportunity for promotion• Co-workers• Work itself• Supervisor

PROCEDURAL JUSTICE• Consistency• Transparency• Voice• Appeal• Ethics

Willingness to bevulnerable to another in a situation involving risk

ARE YOU TRUSTWORTHY?• Ability• Integrity• Benevolence

• Master, then continuously improve your job• Care about the people you work with, work for, and serve• DWWSWWD Trustworthy

Engagement: Investing the head,hands, and heart in full work performance

ENGAGEMENT• Value Congruence: expect people to behave at work consistent with the highest values they espouse in themselves and others• Psychological safety: trusting interpersonal relationships in fair and supportive organizational environments• Core self-evaluation (personality trait): self-esteem, self-efﬁcacy, emotional stability, locus of control

HIRE FOR PERSONALITY• Conscientiousness• Internal locus of control• Healthy self-esteem

RECOMMENDATIONS• Measure commitment and satisfaction regularly• Be honest with yourself and with those you’ve been given the privilege to lead about the results• Invite accountability• Treat the organization as an unﬁnished prototype• Encourage people to make daily progress doing work that really matters

WHY EMPLOYEES CHOOSE TO PERFORM Bret L. Simmons, Ph.D Parkview Health August 17, 2012 www.bretlsimmons.com bret.simmons@gmail.com (775) 336-9576

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Parkview Health

by Bret Simmons on Aug 15, 2012

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Parkview Health

by Bret Simmons on Aug 15, 2012

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