9:56 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 1 hour after first plane hits WTC – all quiet

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 10:00 am 1:15 after first plane hits WTC

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 9:30 – 11:30 am US/CAN News sites are overloaded

11:01 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 First reaction by airlines

11:01 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 AMR hits the crisis shadow page

11:15 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 United site still unchanged

11:15 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 2 hrs 30 min after first plane hits WTC

11:16 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 2 hrs 30 min after Bush’s Florida statement: no mention

11:16 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 First AMR release posted

11:19 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL launches shadow site

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 11:38 am First news portal is accessed (by me, anyway)

11:47 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL starts regular updates

11:54 am Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Finally able to access trimmed down CNN site

12:11 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL issues second release

1:11 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Eyewitness coverage moves over email. Of course, this is only one example

1:14 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 The competition weighs in

1:15 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 The White House acknowledges tragedy

1:17 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 News sites make WTC story exclusive

1:19 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 News sites acknowledge high traffic issues

1:20 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 UAL crisis site expands with fact sheets

1:27 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Foreign coverage extensive

1:37 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Message boards (in numbers)

2:00 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Affected company sites remain quiet

2:03 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Coverage becomes increasingly comprehensive

2:08 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Alternative media weighs in

2:20 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 CBC remains inaccessible

2:28 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 NYC City site goes into crisis mode

2:39 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Sports sites expand coverage to tragedy

2:51 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Showcase of extent to what Web can provide

3:03 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 FAA – no mention of national airline grounding

3:05 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Latest UAL update

3:08 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Major corps begin acknowledging tragedy

3:10 pm Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 NYC site call for blood

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 3:30 pm AMR updates crisis page

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 3:31 pm CNN recovers from early deluge

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 4:31 pm Dow Jones memo to employees

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 4:31 pm CBC.ca resumes coverage – battered & basic

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 4:45 pm UAL announces initial compensation to victims

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two UAL site expands

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Company sites reflect scope of tragedy

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Business carries on

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Appropriate?

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Two Interactive value of the Web

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Three Cantor – tenant of upper floors of WTC - launches crisis site

Brendan Hodgson, Senior Consultant, HK Netcoms (CANADA) Sept 14, 2001 Day Three