Simulation & 3D Virtual Reality Centre For Security Incident, Emergency and Crisis Response
2 BSS Introduction to BSS Security Incident, Emergency and Crisis Response Simulation & 3D Virtual Reality Solutions A Simulation & 3D Virtual Reality training portfolio solution that supports Procedure, Scenario and Simulation training for strategic, tactical and operational management. Every organisation and environment has unique Such situations present complex issues and characteristics and interests that determine the many challenges to organisations, which is why vulnerability for security risks. security professionals understand the value of scenario development, rehearsals and exercises When there is a clear picture of realistic as the best means of developing an adequate dilemmas, scenarios and associated risks, security response. measures have to be agreed and implemented. Virtual training offers important benefits: The management of risks, crises and personnel can train whenever and wherever emergencies is an area in which many parties suits them; avoid time-‐consuming planning and have a responsibility and where numerous preparation of live exercises; improve laws, rules and regulations are applicable. It is a operational preparedness; reduce training costs complex situation where questions need to be and learn important new skills in a safe addressed, such as; environment. -‐ who is involved internally and externally? -‐ how are actions coordinated? -‐ what are our common operational procedures?; -‐ are we compliant?; -‐ are staff capable and trained?
3 How a Security Incident, Emergency and Crisis Response Training Centre supports organisations: – Plan, rehearse and train according to individual training objectives. – Organise and deploy resources in a safe and efficient manner. – Improve flow of information and decision making. – Strategic coordination of tasks. – Save lives and mitigate damages by making the right decisions. – Dynamic Risk Assessment. – Apply Standard Operating Procedures. – Facilitate continuity of operations. – Prepare for large scale exercises. – Enable better performance in live exercises and real life situations. – Practice Planning and Mapping for Command Post Staff. – Test and validate emergency response plans. High-rise building fires Training and rehearsal environment and scenarios for command & control of large incidents; crisis response/management
4 Example application areas for a Security Incident, Emergency and Crisis Response Simulation & 3D Virtual Reality training centre Offshore Oil & Gas – Helicopter landing officer procedures – Rig familiarisation – Evacuation training – Maintenance and operations procedures Petrochemical – Industrial fire fighting – Command & control of large incidents – Maintenance and operations procedures Industrial & Vital Infrastructure Incident Management – Command & control of large incidents – Crisis response/management – Procedure & Scenario training – Maintenance and operations procedures Emergency Services: like Police, Fire, Safety, Rescue and Medical – Command & control of large incidents and terrorist attacks – Procedure & Scenario training – Crime scene investigations – Maintenance and operations p rocedure
21 5 Why serious gaming works? Serious gaming provides motivation, offers varying degrees of simulation and ties experiences together through narration With a 3D Virtual Reality training centre one is Serious gaming works because it gives: capable to build competences through experience and to focus on human behaviour. Experience of real-‐life situations Teach people to apply knowledge (‘do’) and to generate valuable learning experiences. • Realistic environments. • Powerful incident visualisation. Various theories, such as Malcolm Knowles’s, • Real-‐life conditions (stress, behaviour have pointed out that adults learn best when patterns). they are “self-‐directed”; when they have a desire to solve the real problems they face. In Converts knowledge into skills addition research over the last 20 years has • Focus on ‘doing’ rather than ‘knowing’. shown that the need to find out what truly • Interactive participation. engages learners – how to draw them in, how • Direct feedback. to sustain their attention and how to make the learning experience more fun. And unlike more Effective learning environment traditional training programs 3D Virtual Reality • Greater learning opportunities. training programmes are experienced as fun! • Observe candidates ‘in action’. • Safer than real-‐life training. • Full registration and objective measuring.
6 BSS consultancy services for a Simulation & 3D Virtual Reality Security Incident, Emergency and Crisis Response Centre When there is a clear BSS supports organisations in developing and implementing a Simulation & 3D Virtual Reality Security, Incident, Emergency picture of realistic and Crisis Response Centre by: dilemmas, scenarios • Analysing the security and safety environment. Working with the stakeholders and identifying the and associated risks • required training. measures have to be • Selecting and/or designing the required 3D Virtual Reality solutions and 3DVR training environments. agreed and • Designing and implementing of simulator. Developing state-‐of-‐the-‐art training/rehearsal scenarios. implemented • Transferring knowledge to the local training teams. Once the technical infrastructure is in place, a training programme is developed and implemented in the following stages: • Stage 1: Set-‐up of the training virtual environment and objects from the library. • Stage 2: The security environment and control objects (vehicles, people and simulated incidents) are moved around the model to assess vulnerabilities and to test for blind spots in the client’s current security presence. • Stage 3: Virtual reality security training is conducted with the client’s team to evaluate the effectiveness of their security readiness and response capabilities. • Stage 4: The security training analysis enables all possible security postures to be tested in a safe and unobtrusive way so clients can achieve an optimum security situation. The BSS 3D Virtual Reality solution supports the complete security management and crisis response cycle.
7 About BSS For Public and Corporate Security Risk Management. Broadfield Security Services (BSS) was established in 2008 as an autonomous and independent Dutch consultancy company with an international dimension able to provide expertise in integral security issues. BSS is passionate about helping customers find the right balance between entrepreneurship, investment, profits, risks, safety and security, so as to enable them to grow and sustain a high quality business, one with a sense of responsibility for the environment in which it exists. With our unrivalled knowledge, we understand the business objectives and interests of all stakeholders. It is our view that Public & Corporate Security Risk Management should fully contribute to: – Creating a safe living and business climate. – Minimising economic losses and business disruption. – Preserving integrity and reputation of organisations. BSS services portfolio: BSS Security Services; security risk management, crisis management, response, business continuity, change management and security technology & innovation. BSS Integrity Investigations; preventive investigation, reactive investigation, compliance investigation and monitoring and fact-‐ finding. BSS Security Risk Management Academy Security risk management should not be seen as being preventative: something that blocks or interferes with the development of organisational ambitions. Instead, it should be considered as an essential means by which business continuity is assured. It is through our understanding of this philosophy that the role of BSS is as a business enabler. To facilitate this within organisations we have developed an integrated and innovative approach to integrity issues, one that bridges the gap between a) integrity policy and implementation, and b) analysis, prevention and operational response. Experienced BSS researchers and specialists in safety and security can be of great organisational value with their unique combination of different services in the fields of crisis management, response, business continuity, change management, and security and technology innovation. BSS helps you to As well as its own team, the founders of BSS have access to a large international network of security professionals with extensive safeguard the quality experience in vital infrastructure, listed companies, defence and and continuity of your homeland security. Within the Netherlands, the BSS Association is business interests. the source of many different specialists, researchers and consultants. This is one of our strengths: our ability to rapidly create, flexible and capable teams for our clients
21 8 The Simulation & Serious Gaming Process Simulation and serious games are less than perfect representations of the real world, but offer a great environment in which to learn. The activities carried out during a simulation results of others. Teachers will continually look game training session are: for new ways of enriching the discussions and – Theoretical instruction: the teacher goes to help the participants find the connection through relevant aspects of specific between the game results and problems in real theories and participants can interact with world. The quality of this group discussion questions and comments. activity plays an important and relevant role in – Introduction to the game: the participants the overall training, as it will affect the ability of are instructed on how to operate the participants to transfer the knowledge and computer and how to play the game. skills gained into the real world. – Playing the game: participants have the opportunity to practice their knowledge The discussion phase is usually called and skills by changing different parameters debriefing. Debriefing is the most important of the game and reflecting on the possible part of the simulation/gaming experience. We consequences of these changes. Permanent all learn from experience, but without contact with participants is advisable, as is reflecting on this experience the learning keeping the training going to maintain a potential may be lost. Simulation gaming needs positive atmosphere and to ensure that the to be seen as contrived experiences in the participants feel engaged. learning cycle, which require special attention at the stages of reflection and generalisation. Group discussions: each participant is given the opportunity and encouraged to present and compare their results from the game with the
9 The Simulation & Serious Gaming Debriefing Process There are six phases of debriefing. These are presented as a flexible suggestion and not as rigid requirements: 1. How do you feel? Gives participants an opportunity to get their strong feelings about the simulation game off their chest. 2. What happened? Makes it possible for participants to compare and contrast recollections with others and to draw some general conclusions during the next phase. 3. What did you learn? Encourage the generation and testing of different hypotheses. Ask participants to come up with general principles based on their experiences from the game and to offer evidence to support or reject these principles. 4. How does this relate to the real world? Encourage a discussion of the relevance of the game to the real-‐world workplaces of participants. 5. What if…? Encourage participants to apply their insights to new contexts. 6. What next? Participants use their insights to come up with strategies for the simulation game and for the real-‐world workplace. High rise building fires Training and rehearsal environment and scenarios for; command & control of large incidents; crisis response/management