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Business Etiquette For Slideshare

  1. 1. “THE BUSINESS OF ETIQUETTE” PREVIOUSLY TITLED “PLEASE DON’T TRIM YOUR TOENAILS WHILE INTERVIEWING A POTENTIAL NEW HIRE”
  2. 2. SELF MONITORING Today’s Word: The ability to observe one’s behavior in the moment and adjust behavior as needed
  3. 3. SELF MONITORING Today’s Word: The ability to observe one’s behavior in the moment and adjust behavior as needed High Self Monitor: Over Analyzes
  4. 4. SELF MONITORING Today’s Word: The ability to observe one’s behavior in the moment and adjust behavior as needed High Self Monitor: Over Analyzes Low Self Monitor: Doesn’t Analyze Enough We want to be somewhere in the middle!
  5. 5. Our Agenda 1 Communicating with Confidence
  6. 6. Our Agenda 1 Communicating with Confidence 2 At the Office
  7. 7. Our Agenda 1 Communicating with Confidence 2 At the Office 3 Using Technology
  8. 8. COMMUNICATING WITH CONFIDENCE
  9. 9. FIRST IMPRESSIONS
  10. 10. First Impressions are about Preparation Credibility onfidence C Images from TLC’s What Not to Wear
  11. 11. THE HANDSHAKE
  12. 12. 1.When shaking hands, a man should wait for a woman to extend her hand. A.True B.False
  13. 13. 1.When shaking hands, a man should wait for a woman to extend her hand. A.True B.False
  14. 14. 2.You run into a colleague on the way to a meeting and her right hand is in a cast. You should: A.Shake the cast B.Offer your left hand C.Give her a hug, instead
  15. 15. 2.You run into a colleague on the way to a meeting and her right hand is in a cast. You should: A.Shake the cast B.Offer your left hand C.Give her a hug, instead
  16. 16. 3.The person with whom you are shaking hands offers a few fingers, not a full shake. You should A.Instruct them in the proper way to shake hands B.Force your hand into theirs and give it a good, strong shake. C.Roll with it and shake their fingers
  17. 17. 3.The person with whom you are shaking hands offers a few fingers, not a full shake. You should A.Instruct them in the proper way to shake hands B.Force your hand into theirs and give it a good, strong shake. C.Roll with it and shake their fingers
  18. 18. first move! Make the
  19. 19. first move! Make the When you shake hands, make the flesh of your hand that is between your thumb and your index finger (forefinger) meet the flesh of the same with the other person.
  20. 20. first move! Make the When you shake hands, make the flesh of your hand that is between your thumb and your index finger (forefinger) meet the flesh of the same with the other person. Use a medium grip; not too loose & not too tight
  21. 21. first move! Make the When you shake hands, make the flesh of your hand that is between your thumb and your index finger (forefinger) meet the flesh of the same with the other person. Use a medium grip; not too loose & not too tight EYE CONTACT!! Make
  22. 22. HELLO my name is INTRODUCTIONS
  23. 23. 4.The following is the proper introduction: “Ms. Boss, I’d like you to meet our client, Mr. Smith.” A.True B.False
  24. 24. 4.The following is the proper introduction: “Ms. Boss, I’d like you to meet our client, Mr. Smith.” A.True B.False
  25. 25. 5.If someone forgets to introduce you, it’s appropriate to move on with the conversation without saying anything. A.True B.False
  26. 26. 5.If someone forgets to introduce you, it’s appropriate to move on with the conversation without saying anything. A.True B.False
  27. 27. introduce them! When someone joins the group,
  28. 28. introduce them! When someone joins the group, If appropriate, introduce yourself first
  29. 29. introduce them! When someone joins the group, If appropriate, introduce yourself first When introducing more than one person, introduce from most-important to least
  30. 30. introduce them! When someone joins the group, If appropriate, introduce yourself first When introducing more than one person, introduce from most-important to least In social settings, don’t forget spouses and significant others!
  31. 31. introduce yourself! If someone forgets you,
  32. 32. introduce yourself! If someone forgets you, When being introduced, stand up to shake hands
  33. 33. introduce yourself! If someone forgets you, When being introduced, stand up to shake hands Provide helpful information such as job title, company name, etc.
  34. 34. REMEMBERING NAMES
  35. 35. REMEMBERING JIM NAMES
  36. 36. 6.If you forget someone’s name, don’t worry about it, just keep talking. A.True B.False
  37. 37. 6.If you forget someone’s name, don’t worry about it, just keep talking. A.True B.False
  38. 38. 7.What should you do if you see someone at a business event that you have met before, but you can't remember their name? A.Ignore the person B.Introduce yourself, apologize for not remembering their name but say where you met them before C.Introduce yourself and wing it D.Try to find out the person's name from others at the event and then introduce yourself
  39. 39. 7.What should you do if you see someone at a business event that you have met before, but you can't remember their name? A.Ignore the person B.Introduce yourself, apologize for not remembering their name but say where you met them before C.Introduce yourself and wing it D.Try to find out the person's name from others at the event and then introduce yourself
  40. 40. 7.What should you do if you see someone at a business event that you have met before, but you can't remember their name? A.Ignore the person B.Introduce yourself, apologize for not remembering their name but say where you met them before C.Introduce yourself and wing it D.Try to find out the person's name from others at the event and then introduce yourself
  41. 41. Picture it written on their forehead
  42. 42. Picture it written on their forehead Create a mental filing system for names and keep it updated with details
  43. 43. +
  44. 44. + + =
  45. 45. ht rig fW Jef
  46. 46. Jef fW rig ht Oak Grove Mid dle School Prin cipal Wife: Sandy 2 Kids: Forres t & Jenny Coaches socce r
  47. 47. NOW PRACTICE YOUR NAME RECALL SKILLS See how much you can remember about each person (but don’t write anything down!). You’ll have a chance to see how much you remember at the end of the presentation.
  48. 48. Alexander Craig School Principal: Coronado HS Graduated University of North Texas Married Four Kids—3 girls, 1 boy Hobbies: mountain biking, sings in the church choir
  49. 49. Brad Stone Assistant Superintendent of Rock Ridge school district Graduated from A&M Married Two Kids: both boys Hobbies: Golf and fly fishing
  50. 50. Megan Nevis-Hall Executive Assistant to the superintendent of Katy ISD Graduated UT San Antonio LOVES UT football and basketball Ran track for UTSA Married and expecting first child Hobbies: scrap booking
  51. 51. Thomas Forrester Facilities Director for Montgomery ISD Graduated U of Arkansas Divorced Two college aged children, one at U of Arkansas and one at OU Loves Nascar
  52. 52. Amanda Price Director of Operations for Boyd and Company Graduate of William and Mary Single Raises Boxers (dogs) Hobbies: 4.0 tennis player
  53. 53. “So, you’re a woman . . .”
  54. 54. “So, you’re a woman . . .” SMALL TALK
  55. 55. 8.Small talk is just another way to say “unimportant blather about things that don’t matter.” A. True B. False
  56. 56. 8.Small talk is just another way to say “unimportant blather about things that don’t matter.” A. True B. False
  57. 57. 9.You don’t really feel comfortable making small talk, so you prepare a list of things to talk about and spend the night working through your list. Good plan? A. Yes B. No
  58. 58. 9.You don’t really feel comfortable making small talk, so you prepare a list of things to talk about and spend the night working through your list. Good plan? A. Yes B. No
  59. 59. 10.It’s probably a good idea to stay away from these topics when engaging in small talk . . . A. Your Hobbies B. Why you think Baptists are morally superior to Methodists C. That weird rash on your back D.What your kids are doing this summer
  60. 60. 10.It’s probably a good idea to stay away from these topics when engaging in small talk . . . A. Your Hobbies B. Why you think Baptists are morally superior to Methodists C. That weird rash on your back D.What your kids are doing this summer
  61. 61. 10.It’s probably a good idea to stay away from these topics when engaging in small talk . . . A. Your Hobbies B. Why you think Baptists are morally superior to Methodists C. That weird rash on your back D.What your kids are doing this summer
  62. 62. first move! Make the
  63. 63. first move! Make the Plan a conversation starter
  64. 64. first move! Make the Plan a conversation starter Ask Open-Ended questions
  65. 65. first move! Make the Plan a conversation starter Ask Open-Ended questions Listen!
  66. 66. first move! Make the Plan a conversation starter Ask Open-Ended questions Listen! Share and Share Alike
  67. 67. first move! Make the Plan a conversation starter Ask Open-Ended questions Listen! Share and Share Alike Remember a person’s favorite topic is: Themselves
  68. 68. CONVERSATION KILLERS
  69. 69. CONVERSATION KILLERS “It’s all about me”
  70. 70. CONVERSATION KILLERS “It’s all about me” A.D.D. (Diagnosed or not)
  71. 71. CONVERSATION KILLERS “It’s all about me” A.D.D. (Diagnosed or not) One-Upmanship
  72. 72. CONVERSATION KILLERS “It’s all about me” A.D.D. (Diagnosed or not) One-Upmanship Nosy Neighbor
  73. 73. CONVERSATION KILLERS “It’s all about me” A.D.D. (Diagnosed or not) One-Upmanship Nosy Neighbor Over-Discloser
  74. 74. CONVERSATION KILLERS “It’s all about me” A.D.D. (Diagnosed or not) One-Upmanship Nosy Neighbor Over-Discloser Eddie the Expert
  75. 75. PROFANITY AT WORK %#$#&!!!
  76. 76. 11.Your boss recently started incorporating four- letter words into his conversation with you. Now, you can really be yourself and let the F- Bombs fly! A. True B. False
  77. 77. 11.Your boss recently started incorporating four- letter words into his conversation with you. Now, you can really be yourself and let the F- Bombs fly! A. True B. False
  78. 78. Consider the language choices of someone you respect
  79. 79. Consider the language choices of someone you respect Consider the Nature of the Workplace
  80. 80. Consider the language choices of someone you respect Consider the Nature of the Workplace Consider the Specific Audience
  81. 81. Consider the language choices of someone you respect Consider the Nature of the Workplace Consider the Specific Audience Swearing can create a sense of team but can also offend others and create discord. Use carefully.
  82. 82. NONVERBAL COMMUNICATION
  83. 83. 11.What percentage of the message you communicate is conveyed through your appearance? A.30% B.55% C.75%
  84. 84. 11.What percentage of the message you communicate is conveyed through your appearance? A.30% B.55% C.75%
  85. 85. 12.When two business people communicate, how far apart should they stand? A.15 Feet B.7 Feet C.3 Feet
  86. 86. 12.When two business people communicate, how far apart should they stand? A.15 Feet B.7 Feet C.3 Feet
  87. 87. Gestures
  88. 88. Gestures Eye Contact
  89. 89. Gestures Eye Contact Posture
  90. 90. Gestures = Eye Contact Posture Vocalics
  91. 91. Gestures Interest Level = Eye Contact Posture Vocalics
  92. 92. Gestures Interest Level = Eye Contact Confidence Posture Vocalics
  93. 93. Gestures Interest Level = Eye Contact Confidence Posture Feelings/Emotions Vocalics
  94. 94. Gestures Interest Level = Eye Contact Confidence Posture Feelings/Emotions Vocalics Power
  95. 95. Pay Attention!
  96. 96. Pay Attention! Clarify when there seems to be confusion
  97. 97. Pay Attention! Clarify when there seems to be confusion Mirror the other person
  98. 98. Pay Attention! Clarify when there seems to be confusion Mirror the other person Self-Monitor
  99. 99. GENDER ETIQUETTE
  100. 100. Awareness is key!
  101. 101. Awareness is key! women and men! Hold the door for
  102. 102. Awareness is key! women and men! Hold the door for Don’t stand when a woman enters the room
  103. 103. Awareness is key! women and men! Hold the door for Don’t stand when a woman enters the room Women: In client meetings, stand to greet the client along with your male colleagues
  104. 104. Awareness is key! women and men! Hold the door for Don’t stand when a woman enters the room Women: In client meetings, stand to greet the client along with your male colleagues When a man offers to help a woman, he means no disrespect
  105. 105. DISABILITY ETIQUETTE
  106. 106. When talking with a person in a wheel chair for longer than a few minutes, use a chair
  107. 107. When talking with a person in a wheel chair for longer than a few minutes, use a chair When greeting someone with a severe loss of vision/blindness, identify yourself and those who may be with you
  108. 108. When talking with a person in a wheel chair for longer than a few minutes, use a chair When greeting someone with a severe loss of vision/blindness, identify yourself and those who may be with you For those with a speech impairment, ask close ended questions. Repeat or paraphrase their answers to indicate understanding
  109. 109. Do not shout at those with a disability
  110. 110. Do not shout at those with a disability left hand Shake hands, even if you have to use your
  111. 111. Do not shout at those with a disability left hand Shake hands, even if you have to use your direct eye contact Make
  112. 112. Do not shout at those with a disability left hand Shake hands, even if you have to use your direct eye contact Make If an interpreter is present, do not speak to the interpreter
  113. 113. Do not shout at those with a disability left hand Shake hands, even if you have to use your direct eye contact Make If an interpreter is present, do not speak to the interpreter Offer assistance with dignity and respect
  114. 114. Do not shout at those with a disability left hand Shake hands, even if you have to use your direct eye contact Make If an interpreter is present, do not speak to the interpreter Offer assistance with dignity and respect Know where accessible restrooms, drinking fountains and exits are located.
  115. 115. AT THE OFFICE
  116. 116. OFFICE SPACE
  117. 117. 13.If you overhear a colleague’s conversation in a cubicle, it’s okay to comment on what you just heard. A.True B.False
  118. 118. 13.If you overhear a colleague’s conversation in a cubicle, it’s okay to comment on what you just heard. A.True B.False
  119. 119. Engage in self-monitoring behaviors
  120. 120. Engage in self-monitoring behaviors Respect one another’s office space as if it were their bedroom
  121. 121. Engage in self-monitoring behaviors Respect one another’s office space as if it were their bedroom borrow without asking Don’t
  122. 122. Engage in self-monitoring behaviors Respect one another’s office space as if it were their bedroom borrow without asking Don’t Always return what you have borrowed
  123. 123. Engage in self-monitoring behaviors Respect one another’s office space as if it were their bedroom borrow without asking Don’t Always return what you have borrowed Keep your space tidy
  124. 124. Engage in self-monitoring behaviors Respect one another’s office space as if it were their bedroom borrow without asking Don’t Always return what you have borrowed Keep your space tidy Be aware of others’ sense of smell
  125. 125. Behave as though cubicles have doors; don’t enter without permission
  126. 126. Behave as though cubicles have doors; don’t enter without permission “prairie-dog” over the tops of cubes or Don’t peek in as you walk past each one
  127. 127. Behave as though cubicles have doors; don’t enter without permission “prairie-dog” over the tops of cubes or Don’t peek in as you walk past each one Don’t loiter outside of a cube while waiting for someone to get off the phone. Come back later.
  128. 128. Behave as though cubicles have doors; don’t enter without permission “prairie-dog” over the tops of cubes or Don’t peek in as you walk past each one Don’t loiter outside of a cube while waiting for someone to get off the phone. Come back later. Never read someone’s computer screen or comment on conversations you’ve overheard
  129. 129. SELF DISCLOSURE
  130. 130. 14.It’s okay to hold private conversations in bathrooms, elevators, and other public spaces. A.True B.False
  131. 131. 14.It’s okay to hold private conversations in bathrooms, elevators, and other public spaces. A.True B.False
  132. 132. Self disclose personal information in small doses
  133. 133. Self disclose personal information in small doses Be wary of putting personal information in writing
  134. 134. Self disclose personal information in small doses Be wary of putting personal information in writing Self disclosure should be reciprocal
  135. 135. Self disclose personal information in small doses Be wary of putting personal information in writing Self disclosure should be reciprocal strong work relationships Disclosure can help build
  136. 136. Self disclose personal information in small doses Be wary of putting personal information in writing Self disclosure should be reciprocal strong work relationships Disclosure can help build Remember, though, that your words can be used against you
  137. 137. PUNCTUALITY
  138. 138. At Work: Don’t be the last to arrive and don’t be the first to leave
  139. 139. At Work: Don’t be the last to arrive and don’t be the first to leave others’ time and your own Value
  140. 140. At Work: Don’t be the last to arrive and don’t be the first to leave others’ time and your own Value accountable Hold yourself
  141. 141. At Work: Don’t be the last to arrive and don’t be the first to leave others’ time and your own Value accountable Hold yourself show your position Don’t use time as a tool to
  142. 142. At Work: Don’t be the last to arrive and don’t be the first to leave others’ time and your own Value accountable Hold yourself show your position Don’t use time as a tool to Remember, people make assumptions about your character based on your punctuality
  143. 143. FOR THE HABITUALLY LATE
  144. 144. Take one day/week and m ake a list of the reasons you are always late FOR THEPinpointing the . exact reasons are essential HABITUALLY iLATEnt to f you wa conquer or at least manage the problem.
  145. 145. Consider the impact your lateness has on your professional relationships a nd the way people view you.
  146. 146. Consider the context of yo ur lateness -- is it just work or is it persona l relationships too? This insight will help you to better understand the causes of y our lateness.
  147. 147. Is your lateness potentially a cultural issue? If you were raised in a cu lture outside of the United States, there is th e possibility that you don’t see time in the same way our Western culture does.
  148. 148. TECHNOLOGY
  149. 149. PHONE ETIQUETTE
  150. 150. 15.When using a speaker phone, you should announce if anyone else is present before a conversation begins. A.True B.False
  151. 151. 15.When using a speaker phone, you should announce if anyone else is present before a conversation begins. A.True B.False
  152. 152. Clearly identify yourself
  153. 153. Clearly identify yourself DO NOT use speaker phone in a cubicle
  154. 154. Clearly identify yourself DO NOT use speaker phone in a cubicle distractions Get rid of
  155. 155. Clearly identify yourself DO NOT use speaker phone in a cubicle distractions Get rid of Ask if you can call back if you can’t give your full attention
  156. 156. Clearly identify yourself DO NOT use speaker phone in a cubicle distractions Get rid of Ask if you can call back if you can’t give your full attention advance Plan your agenda in
  157. 157. VOICE MAIL
  158. 158. VOICE MAIL First, check your voice mail
  159. 159. VOICE MAIL First, check your voice mail Efficiency is key
  160. 160. VOICE MAIL First, check your voice mail Efficiency is key Return voice mail calls in a timely manner: 24 to 48 hours
  161. 161. VOICE MAIL First, check your voice mail Efficiency is key Return voice mail calls in a timely manner: 24 to 48 hours distractions when leaving a message Get rid of
  162. 162. VOICE MAIL First, check your voice mail Efficiency is key Return voice mail calls in a timely manner: 24 to 48 hours distractions when leaving a message Get rid of NEVER use voice mail to deliver upsetting news or information. “Hey Jim. I just called to let you know you’re fired.”
  163. 163. EMAIL ETIQUETTE
  164. 164. Strive for a clear and concise subject line
  165. 165. Strive for a clear and concise subject line Treat email like a business letter; meaning no fancy fonts, emoticons, etc.
  166. 166. Strive for a clear and concise subject line Treat email like a business letter; meaning no fancy fonts, emoticons, etc. ALL CAPS!!!!!!! DO NOT SEND EMAILS IN
  167. 167. Strive for a clear and concise subject line Treat email like a business letter; meaning no fancy fonts, emoticons, etc. ALL CAPS!!!!!!! DO NOT SEND EMAILS IN Carefully edit and remember that emails are always open to interpretation
  168. 168. Strive for a clear and concise subject line Treat email like a business letter; meaning no fancy fonts, emoticons, etc. ALL CAPS!!!!!!! DO NOT SEND EMAILS IN Carefully edit and remember that emails are always open to interpretation Choose humor and sarcasm with care
  169. 169. Strive for a clear and concise subject line Treat email like a business letter; meaning no fancy fonts, emoticons, etc. ALL CAPS!!!!!!! DO NOT SEND EMAILS IN Carefully edit and remember that emails are always open to interpretation Choose humor and sarcasm with care Keep a thread going for ongoing conversations
  170. 170. everyone@professionals.com It should go without saying . . .
  171. 171. everyone@professionals.com It should go without saying . . . • DO NOT forward emails with questionable content
  172. 172. everyone@professionals.com It should go without saying . . . • DO NOT forward emails with questionable content • DO NOT assume that people will find the same things as funny as you do
  173. 173. everyone@professionals.com It should go without saying . . . • DO NOT forward emails with questionable content • DO NOT assume that people will find the same things as funny as you do • DO NOT assume that others cannot access your email
  174. 174. everyone@professionals.com It should go without saying . . . • DO NOT forward emails with questionable content • DO NOT assume that people will find the same things as funny as you do • DO NOT assume that others cannot access your email • DO NOT forward chain letters to your professional colleagues
  175. 175. everyone@professionals.com It should go without saying . . . • DO NOT forward emails with questionable content • DO NOT assume that people will find the same things as funny as you do • DO NOT assume that others cannot access your email • DO NOT forward chain letters to your professional colleagues • DO NOT use email for sensitive issues -- face to face is ALWAYS best
  176. 176. everyone@professionals.com It should go without saying . . . • DO NOT forward emails with questionable content • DO NOT assume that people will find the same things as funny as you do • DO NOT assume that others cannot access your email • DO NOT forward chain letters to your professional colleagues • DO NOT use email for sensitive issues -- face to face is ALWAYS best • DO NOT reply all unless the information is necessary for all to read!
  177. 177. CELL PHONE ETIQUETTE
  178. 178. Put your phone on silent mode during meetings, interviews, lunch dates, etc.
  179. 179. Put your phone on silent mode during meetings, interviews, lunch dates, etc. Be aware of your speaking volume
  180. 180. Put your phone on silent mode during meetings, interviews, lunch dates, etc. Be aware of your speaking volume Avoid ring tones that are annoying or inappropriate (La Cucaracha, anyone?)
  181. 181. Put your phone on silent mode during meetings, interviews, lunch dates, etc. Be aware of your speaking volume Avoid ring tones that are annoying or inappropriate (La Cucaracha, anyone?) Do not text during a meeting, lunch, or public performance of any kind: what are you 16?
  182. 182. Put your phone on silent mode during meetings, interviews, lunch dates, etc. Be aware of your speaking volume Avoid ring tones that are annoying or inappropriate (La Cucaracha, anyone?) Do not text during a meeting, lunch, or public performance of any kind: what are you 16? Love the one you’re with; it’s very rude to take a call when you are with others and you should let it go to voicemail
  183. 183. FACEBOOK ETIQUETTE
  184. 184. Set boundaries for checking your facebook or other accounts at work
  185. 185. Set boundaries for checking your facebook or other accounts at work Do not use Facebook to air problems you have with other people
  186. 186. Set boundaries for checking your facebook or other accounts at work Do not use Facebook to air problems you have with other people Be careful what you post
  187. 187. Set boundaries for checking your facebook or other accounts at work Do not use Facebook to air problems you have with other people Be careful what you post Don’t use a public forum for sensitive topics
  188. 188. Set boundaries for checking your facebook or other accounts at work Do not use Facebook to air problems you have with other people Be careful what you post Don’t use a public forum for sensitive topics Be careful tagging people in your pictures
  189. 189. NOW -- HOW MUCH CAN YOU REMEMBER ABOUT EACH PERSON?

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