Enterprise Social Network: Research and Development Use Case


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A use case for implementing an Enterprise Social Network to help better manage product development.

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Enterprise Social Network: Research and Development Use Case

  1. 1. Clearvale Use Case: Research and Development Cooperative Product Management Extranet Network
  2. 2. Who Works for This Company? <ul><li>Dave is the VP of Development at a medium sized accounting software developer. </li></ul><ul><li>His team resides locally and in Russia; the Russian team is hired through a sub-contractor. </li></ul><ul><li>Employee turnover high and the team must know new accounting laws. </li></ul>
  3. 3. What are the R&D Challenges? <ul><li>R&D teams are distributed across broad geographic regions. </li></ul><ul><li>Hard to manage documents across regions, especially when working with sub-contractors. </li></ul><ul><li>Difficult for workers to collaborate on projects with minimal or no face-to-face time with colleagues. </li></ul><ul><li>Managers are challenged with tracking work done locally and remotely; must utilize the best resources and work to improve the performance of others. </li></ul>
  4. 4. Why Clearvale Instead of Web 1.0? <ul><li>Web 1.0 </li></ul><ul><li>One way communication—top down. Missed opportunities to leverage the knowledge of high-performers. </li></ul><ul><li>Contractors and even some employees do not feel like part of the team. </li></ul><ul><li>Cross-training is discouraged because of lack of collaborative tools. </li></ul><ul><li>Information resides in several locations. Passwords, servers, and important documents are inaccessible to all team members. </li></ul><ul><li>Different managers expect different types of status reports. Project scopes not always clear or available. </li></ul>
  5. 5. Why Clearvale Instead of Web 1.0? <ul><li>Clearvale </li></ul><ul><li>Many-to-many communication encouraged. Knowledge experts share information using blogs or videos. New employees learn from them. </li></ul><ul><li>Employees know their colleagues around the globe; despite cultural and geographic differences, a community forms. </li></ul><ul><li>Cross-training can be formal (training videos) or informal (blogs and forums). </li></ul><ul><li>A single location to access project information in a format that many employees today are familiar with—Web 2.0. </li></ul><ul><li>Consistent performance and project monitoring style across the organization without the need for more tools. </li></ul>
  6. 6. When Can R&D Implement Clearvale? <ul><li>With Clearvale, Dave goes live quickly with no training. And he does not require the assistance of his Information Technology department. </li></ul>
  7. 7. Who Else Works for This Company? <ul><li>Fred manages a team of developers—some local and some in Russia. </li></ul><ul><li>Jill is an engineer who works for Fred. </li></ul>
  8. 8. How Does R&D Do It? <ul><li>Set up Network </li></ul><ul><li>Dave goes to www.clearvale.com and sets up a Clearvale network for his team. He invites the team to it—even subcontractors in Russia—by uploading a single file with staff email addresses. </li></ul><ul><li>Employees upload their own photos and set up profile pages. </li></ul>
  9. 9. How Does R&D Do It? <ul><li>Create Communities </li></ul><ul><li>Dave asks each manager to create a community for the products they manage. </li></ul><ul><li>Fred creates a community called A-1 Accounting Engineers. </li></ul><ul><li>He invites everyone working on the product to join, including team members in Russia. </li></ul>
  10. 10. How Does R&D Do It? <ul><li>Manage Projects </li></ul><ul><li>Fred creates multiple DocuVault folders: </li></ul><ul><ul><li>Functional Specifications </li></ul></ul><ul><ul><li>Product Documentation </li></ul></ul><ul><ul><li>Schedules </li></ul></ul><ul><ul><li>Testing Plans </li></ul></ul><ul><li>He uses the Event Calendar to track project milestones. </li></ul>
  11. 11. How Does R&D Do It? <ul><li>Manage Projects </li></ul><ul><li>Fred uses TeamWork to assign work to individuals. He creates a plan and then assigns two tasks to Jill—train the team and write the functional specification. </li></ul><ul><li>He creates a Forum for any questions about the project. </li></ul>
  12. 12. How Does R&D Do It? <ul><li>Build Culture </li></ul><ul><li>He sets up a Photo Block and shares pictures he took when visiting the Russian office. </li></ul><ul><li>He uses a Twitter feed for the latest Sarbanes Oxley posts. </li></ul>
  13. 13. How Does R&D Do It? <ul><li>Train Staff </li></ul><ul><li>Jill schedules a training meeting in Clearvale. </li></ul><ul><li>She posts the training meeting on the community calendar. </li></ul><ul><li>She creates a new DocuVault category named Training and publishes her slides there before the meeting. </li></ul>
  14. 14. How Does R&D Do It? <ul><li>Train Staff </li></ul><ul><li>The meeting is recorded as a video and posted to the community. </li></ul><ul><li>People who join the project later can watch the training video. </li></ul><ul><li>Jill marks this task as complete in TeamWork. </li></ul>
  15. 15. How Does R&D Do It? <ul><li>Collaborate </li></ul><ul><li>Jill then writes a functional specification and posts it for review in DocuVault. </li></ul><ul><li>She sets an event on the community calendar for when comments are due. </li></ul>
  16. 16. How Does R&D Do It? <ul><li>Collaborate </li></ul><ul><li>Team members download the document and provide feedback in the Comments area. </li></ul><ul><li>Jill refreshes the document and posts it again. </li></ul><ul><li>Jill marks this task as complete in TeamWork. </li></ul>
  17. 17. R&D After Clearvale <ul><li>Because of a more cohesive work team, turnover is down and Dave focuses on creating a better product. </li></ul><ul><li>Employees know each other. They share knowledge with one another easily; natural mentorships develop. </li></ul><ul><li>Employees find all project-related documentation in a single location; duplication is reduced. </li></ul><ul><li>Managers use a consistent reporting mechanism that resides inside Clearvale—TeamWork—to track goals. Goals across the organization are aligned with the company’s mission. </li></ul><ul><li>Because Clearvale is based on Web 2.0, IT has no tasks pertaining to managing the networks. </li></ul>
  18. 18. Clearvale Advantages <ul><li>Company employees have a single location to find information within a framework that reinforces your corporate culture. </li></ul><ul><li>Employees share valuable company knowledge with a broad audience. </li></ul><ul><li>Team and individual goals are aligned with the company’s mission. </li></ul><ul><li>New employees become productive more quickly than before. Training cost is reduced. </li></ul><ul><li>Stronger and more expansive team collaboration, regardless of physical location. </li></ul>
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