Communication & Influence

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Communication & Influence

  1. 1. Communication & Influence Team Members:Brandon Luong Matt Brown Brian Turner Russell Veals Gene White Victoria Landrum
  2. 2. InterpersonalRelationships
  3. 3. Positive Interpersonal Relationshipss What are they? – Encounters that create positive energy in an organizations Benefits: – Higher commitment and information exchange among coworkers – Expanded intellectual capacity – Better task performance – More positive emotions – Physical well-being
  4. 4. Positive Interpersonal Relationshipss Organizational example: Business Student Ambassadorss What we do: – Work with each other within our organization as student officers by sharing responsibilities – Build relationships by holding socials – Be open, friendly, and welcoming to new studentss How it helps: – High sense of accomplishment – More feelings of camaraderie – Mutual trust and responsibility – Attractive to new or unsociable students
  5. 5. Positive Interpersonal Relationshipss Organizational example: Lewis Landscapings What we do: – Support coworkers by finishing their tasks for them – Converse about similar topics of interest while working – Spend time with each other while working to be able to recognize emotional ups and downss How it helps: – Faster task completion – Fun, supportive working environment – Higher level of “team spirit”
  6. 6. EffectiveCommunication
  7. 7. Effective Communications What is communication? – The act of conveying information by, to or between people or groupss Importance of Effective Communication – The most important skill in building and strengthening positive relationships giving the people an enhanced feeling of trust, openness and support. – In studies, communication problems are identified as the single largest impediment to positive relationships and positive performance in organizations.
  8. 8. Effective Communications Reasons for difficulties include: – People are often given an abundance of information that was poorly presented, as a result information gets lost – Lack of context, often times information lacks significant meaning to the person receiving the messages – Last, the effective interpretation and use of the information still depends on the relationship the recipient has with the senders Results – Misunderstandings – Lack of Information – Decrease in employee performance – Decrease in profitability or productivity for an organization
  9. 9. Example of IneffectiveCommunication http://www.youtube.com/watch?v=gBKKgtsWqZQ
  10. 10. Example of EffectiveCommunications Organizational example: – Global Foundation (GF)s Had communication problems: officers did not understand roles, duties, obligations, etc.s MGMT 389 skills applied = more effective groups Results: – Work gets done on a timely manner – Information is flowed without interruption – More support and group efforts – Stronger board members
  11. 11. Before After
  12. 12. Power and Influence
  13. 13. Building a Strong Power Bases What are power and influence? – Power is the ability of a person, team or organization to influence others – Influence is the affect power can have on others’ behavior – Power is necessary to influence people, but not all powerful people are capable of influences Two power sources: – Personal power – Position power
  14. 14. Building a Strong Power Bases Personal Power: – The traits that make up this source of power are: – Expertise - Task-relevant knowledge or experience – Personal Attraction - Desirable characteristics associated with friendship – Effort - Dependability and reliability – Legitimacy - Behavior consistent with key organizational values
  15. 15. Building a Strong Power Bases Position Power: – The traits that make up this source of power are: – Centrality - Being in the middle of communication – Latitude/Job Flexibility - Freedom to exercise one’s own judgment – Visibility - Whether or not influential people in the company see how well or poorly you are performing – Relevance - Being directly related to the central objectives and issues in an organization
  16. 16. Building a Strong Power Bases Organizational example:
  17. 17. Using Influence Wiselys Three methods of influence: – The three influence strategies or “three Rs” are Retribution, Reciprocity, and Reason – Each of these strategies have strengths and weaknesses, and it is important to know in which situations they are acceptable for use
  18. 18. Using Influence Wiselys Retribution: – The strategy of forcing others to do as you say – The direct method uses coercion; the indirect method uses intimidation – It is useful when quick results are required, but the drawback is that it can cause employees to resent their superiorss Reciprocity – The strategy of convincing others to want to do what you say – The direct method uses bargaining; the indirect method uses the approach of making others feel obligated to agree – The drawback is that this strategy can lead to people believing that terms of assignments, etc. are open for debate
  19. 19. Using Influence Wiselys Reason: – The strategy of showing others that it makes sense to do as you say – The direct method requires the presenting of facts to strengthen your argument; the indirect method involves appeal to other personal values – The drawback is that this strategy can take a while to build trust with others and that it requires that they share common goals and values with the influential person
  20. 20. Using Influence Wiselys Organizational example:
  21. 21. The EndThanks for listening!
  22. 22. Works Citeds Luong, Brandon. Personal Interview. 19 Sep 2010.

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