HCL empowers a popular online travel portal handle 300,000 hits per day through unique architectural design <ul><li>Our client is an Online Travel Portal that operates a commercial website helping users obtain discounted rates for travel-related items such as airline tickets and hotel accommodation </li></ul><ul><li>Over a 10 year relationship, our areas of engagement spanned: </li></ul><ul><ul><li>24x7 application maintenance, support and enhancements </li></ul></ul><ul><ul><li>Bespoke application development, and </li></ul></ul><ul><ul><li>Independent verification and validation services </li></ul></ul>BACKGROUND CHALLENGES / OBJECTIVES SNAPSHOT <ul><li>Vertical: Travel, Transportation & Logistics </li></ul><ul><li>Micro-vertical: Travel </li></ul><ul><li>Service Areas: Application Maintenance, Support & Enhancement; Bespoke Application Development; IV&V </li></ul><ul><li>Technologies: ASP/ ASP.Net, XML web services, Oracle, WINRUNNER, LOADRUNNER, Brio, Informatica </li></ul><ul><li>The client wanted to increase revenues by launching its exclusive products internationally through a unique and patented "name-your-price" business model </li></ul><ul><li>Reduce time to market for replicating its successes with this unique model, and further reduce the TCO of the portal </li></ul><ul><li>Build in better and faster search capabilities </li></ul>
RESULTS / BENEFITS THE SOLUTION <ul><li>We established a 24X7 Network Operations Center [NOC] for this client and deployed an onsite-offshore model for the NOC which provided database support & website development with support & enhancement activities to reduce TCO </li></ul><ul><li>Provided internationalization by converting the existing application to support DBCS, using industry standard Unicode </li></ul><ul><li>Designed and developed a new website with features like: </li></ul><ul><ul><li>Reverse auction </li></ul></ul><ul><ul><li>Personalization </li></ul></ul><ul><ul><li>City maps </li></ul></ul><ul><ul><li>Search engine optimization </li></ul></ul><ul><ul><li>“ Tell a friend” </li></ul></ul><ul><ul><li>Web Analytics and Billing </li></ul></ul><ul><li>Provided timely MIS reports </li></ul><ul><li>Developed ‘MyTravelGuide’ - a travel research tool that provides information on travel products and destinations </li></ul><ul><li>Our proven onsite-offshore model provided a cost effective solution and helped achieve the highest level of SLA compliance </li></ul><ul><li>Faster Time-to-Market as the time zone difference between India and the USA helped achieve a 24-hour work cycle between offshore and onsite teams, resulting in much faster response </li></ul><ul><li>There is a tremendous increase in revenues as the web site is equipped to handle over 300,000 hits per day compared to its earlier capacity of 50,000 hits per day </li></ul>“ Working for the past four years with New Delhi-based HCL Technologies Inc., …virtually bet its future on offshoring. Determined to cut capital costs, improve time to market, and ramp-up quickly to meet explosive growth, …..had, at one point, 166 HCL consultants working on projects across four continents…” - Chief Information Officer CUSTOMER TESTIMONIAL
Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 80,000 of us bright sparks are busy developing solutions for 500 customers in 31 countries across the world. How can I help you? www.hcltech.com
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