(2) Espresso Shots of Business Wisdom

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3 comments

+ InHyuk Song 9 months ago
wow great!! REACTING! impressive! Thanks!
+ Ivan Canarus 2 years ago
Starbucks Case

Web 2.0 implementation mistake

Business MBA case

Video:

http://www.youtube.com/watch?v=B-fvzW5sO5o

Presentation:

http://www.slideshare.net/canarus/starbucks-case/
+ guest17e1d4 2 years ago
Thanks John !

http://julien.guyonnet.free.fr/download/ to download the audio.
You can use VLC ( http://www.videolan.org/vlc/ ) to read the ogg files.

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Espresso Shots of Business Wisdom John Moore E P I S O D E #2
delivering great customer service
not about ACTING
REACTING
Take a Moment To Make a Moment Espresso Shots of Business Wisdom
LOOKING LISTENING REACTING
LOOKING LISTENING REACTING
Take a Moment To Make a Moment Espresso Shots of Business Wisdom
Take a Moment to Make a Moment Get customer service is not about acting. It’s about REACTING !
Espresso Shots of Business Wisdom John Moore E P I S O D E #2