Introduction                       to Jacqueline•    Trained by Maurice Saatchi whilst at M&C Saatchi advertising agency• ...
Introduction                           to rob•    13 years experience delivering brand and marketing campaigns•    Experie...
How to get more clients     and customers	        Jacqueline@brandcamp.com
Sales!!!	  Jacqueline@brandcamp.com
What business are you in?	    Jacqueline@brandcamp.com
In the business ofselling widgets, or  offering widget     services?	     Jacqueline@brandcamp.com
That’s not your business	         Jacqueline@brandcamp.com
If you have a storethat sells beautiful, artisan chocolates,  what business are        you in?    Jacqueline@brandcamp.com
If you sell lipstick,  what business are        you in?	  	  	        Jacqueline@brandcamp.com
Hint      	  	  Jacqueline@brandcamp.com
It’s not about what you sell	    Jacqueline@brandcamp.com
The chocolate shop is   in the gift giving       business	  	       Jacqueline@brandcamp.com
“In the factory we make     cosmetics; in the    drugstore we sell          hope”     Charles Revson      Jacqueline@brand...
What business do youthink cinemas are in?	  	        Jacqueline@brandcamp.com
Action     Get	  clear	  on	  the	  business	  you’re	  in.	  Ask	  yourself	                              the	  following...
Do you know why your    customers buy?	       Jacqueline@brandcamp.com
Need Recognition     Information Search  Evaluation of Alternatives     Purchase Decision  Post-Purchase BehaviourJacqueli...
Myriad of factorsinfluence decisions at      each stage	       Jacqueline@brandcamp.com
Internal External	  Jacqueline@brandcamp.com
Psychographics	    Jacqueline@brandcamp.com
motivation	  Jacqueline@brandcamp.com
involvement	  Jacqueline@brandcamp.com
Degree of loyalty	      Jacqueline@brandcamp.com
occasions	  Jacqueline@brandcamp.com
Collective Influences:        Culture	       Jacqueline@brandcamp.com
Collective Influences:    Social class	       Jacqueline@brandcamp.com
Collective Influences:  Reference Groups	       Jacqueline@brandcamp.com
Environmental	    Jacqueline@brandcamp.com
Need         Information   Evaluation of   Purchase      Post-PurchaseRecognition      Search      Alternatives   Decision...
Zero Moment Of Truth	        Jacqueline@brandcamp.com
Source: Google’s ZMOT study In 2010, the average    shopper used 5.3sources of information   to make a decision	        Ja...
Source: Google’s ZMOT studyIn 2011, this number has nearly doubled to 10.4	         Jacqueline@brandcamp.com
Sources range from articles, videos, product comparisons,    recommendations from     friends and family to     ratings, t...
Source: Google’s ZMOT study84% of shoppers said that this information shapes their decision,  shifting them from undecided...
So the big question for  you, is what happens  when your brand orproduct gets ‘Googled’?	  	          Jacqueline@brandcamp...
How many sources ofinformation are thereon your products and      services?	  	       Jacqueline@brandcamp.com
If less than 11, you need  to address this right           now!	         Jacqueline@brandcamp.com
Action1.  Enter	  your	  product	  name	  into	  Google	  and	  see	  what	      comes	  up	  2.  Next	  enter	  your	  pr...
Ways To Increase                                         Your Visibility  Set	  up	  social	  media	                     C...
Do you know the 6reasons your customers      leave you?	        Jacqueline@brandcamp.com
Influenced	  Away	         They Die	    Perceived             UnresolvedIndifference             Conflict	          Get a ...
Why                                Customers                                  Leave                                       ...
70% of customers  would do business with you again if youresolve the complaint   in their favour.      Jacqueline@brandcam...
What’s more, if youresolve it on the spot,95% will do business    with you again	       Jacqueline@brandcamp.com
How are you managingyour relationships with   your customers?	        Jacqueline@brandcamp.com
Show you carePeople buy people	      Jacqueline@brandcamp.com
How To Get More Sales
How To Get More Sales
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How To Get More Sales

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www.brand-camp.co We realise that lots of entrepreneurs are struggling with how to get more clients and customers, so we have created this presentation to help you do just that! It was originally a webinar, so if you would like clarification of any points, please contact me directly.

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Transcript of "How To Get More Sales"

  1. 1. Introduction to Jacqueline•  Trained by Maurice Saatchi whilst at M&C Saatchi advertising agency•  Worked as a communications strategist for the last 12 years•  Significant blue chip brand experience in B2B and B2C sectors•  Jacqueline is known for delivering real results and leaves people feeling wildly optimistic about their business future.
  2. 2. Introduction to rob•  13 years experience delivering brand and marketing campaigns•  Experience working in consumer, business to business, trade and public sectors.•  Pioneered a unique proposition that brings brands to life•  He has a creative background, which enables him to balance strategy with creative execution•  As a logical thinker, he’s a specialist in the complex area of brand architecture.
  3. 3. How to get more clients and customers   Jacqueline@brandcamp.com
  4. 4. Sales!!!  Jacqueline@brandcamp.com
  5. 5. What business are you in?   Jacqueline@brandcamp.com
  6. 6. In the business ofselling widgets, or offering widget services?   Jacqueline@brandcamp.com
  7. 7. That’s not your business   Jacqueline@brandcamp.com
  8. 8. If you have a storethat sells beautiful, artisan chocolates, what business are you in? Jacqueline@brandcamp.com
  9. 9. If you sell lipstick, what business are you in?       Jacqueline@brandcamp.com
  10. 10. Hint    Jacqueline@brandcamp.com
  11. 11. It’s not about what you sell   Jacqueline@brandcamp.com
  12. 12. The chocolate shop is in the gift giving business     Jacqueline@brandcamp.com
  13. 13. “In the factory we make cosmetics; in the drugstore we sell hope” Charles Revson Jacqueline@brandcamp.com
  14. 14. What business do youthink cinemas are in?     Jacqueline@brandcamp.com
  15. 15. Action Get  clear  on  the  business  you’re  in.  Ask  yourself   the  following  ques9ons  •  Why  do  your  consumers  come  to  you?    •  What  problem  are  they  trying  to  solve?  •  When  they  buy,  who  are  they  buying  for?  •  Which  part  of  your  business  delivers  the  greatest   profit  margins?  •  If  your  company  folded  tomorrow,  where  would   your  customers  go?   Jacqueline@brandcamp.com
  16. 16. Do you know why your customers buy?   Jacqueline@brandcamp.com
  17. 17. Need Recognition Information Search Evaluation of Alternatives Purchase Decision Post-Purchase BehaviourJacqueline@brandcamp.com
  18. 18. Myriad of factorsinfluence decisions at each stage   Jacqueline@brandcamp.com
  19. 19. Internal External  Jacqueline@brandcamp.com
  20. 20. Psychographics   Jacqueline@brandcamp.com
  21. 21. motivation  Jacqueline@brandcamp.com
  22. 22. involvement  Jacqueline@brandcamp.com
  23. 23. Degree of loyalty   Jacqueline@brandcamp.com
  24. 24. occasions  Jacqueline@brandcamp.com
  25. 25. Collective Influences: Culture   Jacqueline@brandcamp.com
  26. 26. Collective Influences: Social class   Jacqueline@brandcamp.com
  27. 27. Collective Influences: Reference Groups   Jacqueline@brandcamp.com
  28. 28. Environmental   Jacqueline@brandcamp.com
  29. 29. Need Information Evaluation of Purchase Post-PurchaseRecognition Search Alternatives Decision Behaviour Create Discuss Build Provide After Sales Impact Specifics Credibility Proof Care Jacqueline@brandcamp.com
  30. 30. Zero Moment Of Truth   Jacqueline@brandcamp.com
  31. 31. Source: Google’s ZMOT study In 2010, the average shopper used 5.3sources of information to make a decision   Jacqueline@brandcamp.com
  32. 32. Source: Google’s ZMOT studyIn 2011, this number has nearly doubled to 10.4   Jacqueline@brandcamp.com
  33. 33. Sources range from articles, videos, product comparisons, recommendations from friends and family to ratings, testimonials, comments on blogs and website Jacqueline@brandcamp.com
  34. 34. Source: Google’s ZMOT study84% of shoppers said that this information shapes their decision, shifting them from undecided to decided   Jacqueline@brandcamp.com
  35. 35. So the big question for you, is what happens when your brand orproduct gets ‘Googled’?     Jacqueline@brandcamp.com
  36. 36. How many sources ofinformation are thereon your products and services?     Jacqueline@brandcamp.com
  37. 37. If less than 11, you need to address this right now!   Jacqueline@brandcamp.com
  38. 38. Action1.  Enter  your  product  name  into  Google  and  see  what   comes  up  2.  Next  enter  your  product  name  and  add  the  word   ‘reviews’  3.  Next  do  a  search  using  ‘best’  and  your  category,  eg   Best  hotel  in  London,  Best  printer  in  Bristol   This  is  what  your  customers  see  when  they  make   buying  decisions  in  your  category.  Do  you  show   up?     Jacqueline@brandcamp.com
  39. 39. Ways To Increase Your Visibility Set  up  social  media   Contact  influenJal   Write  arJcles  that      sites  for  your      bloggers  in  your  category   posiJon  you  as     brand  and  or  products    and  get  them  to  review     a  thought  leader     your  products   Create  blog  posts  on   Create  short  how  to  videos   Create  product      highly  searched  terms    for  your  products   demo  videos    in  your  sector   Create  case  studies   Encourage  video   Get  featured  on      tesJmonials  from  buyers   independent     review  sites   Jacqueline@brandcamp.com
  40. 40. Do you know the 6reasons your customers leave you?   Jacqueline@brandcamp.com
  41. 41. Influenced  Away   They Die   Perceived UnresolvedIndifference Conflict   Get a Move away better deal Jacqueline@brandcamp.com
  42. 42. Why Customers Leave 82%Source:  How  To  Win  Customers  &  Keep  Them  For  Life  By  Michael  LeBoeuf   Jacqueline@brandcamp.com
  43. 43. 70% of customers would do business with you again if youresolve the complaint in their favour. Jacqueline@brandcamp.com
  44. 44. What’s more, if youresolve it on the spot,95% will do business with you again   Jacqueline@brandcamp.com
  45. 45. How are you managingyour relationships with your customers?   Jacqueline@brandcamp.com
  46. 46. Show you carePeople buy people   Jacqueline@brandcamp.com

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