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All You Need to Know About Managed Print Services
 

All You Need to Know About Managed Print Services

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InkCycle hosts Office Documents Consulting webinar on Managed Print Services.

InkCycle hosts Office Documents Consulting webinar on Managed Print Services.

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All You Need to Know About Managed Print Services All You Need to Know About Managed Print Services Presentation Transcript

  • Office Document Consulting Inc. presents Online Webinar sponsored by: More than Ink and Toner inside all you need to know about Managed Print ServicesAll materials remain the property of Office Document Consulting Inc. 2012
  • MPS Webinar sponsored by More than Ink and Toner inside Why Managed Print ServicesThe 5 key components to a successful MPS Program Service and Operations Assessment Strategies Selling Managed Print Services All materials remain the property of Office Document Consulting Inc. 2012
  • WhyManaged Print Services?All materials remain the property of Office Document Consulting Inc. 2012
  • Why Managed Print Services? The Benefits of an MPS Program• Customer retention is higher• reduced competitors in your customers accounts (supply/printer)• Higher levels of GP• Supply, IT, Professional Services, Software• Better Account Management• More effective operations backend – RMS software• Holistic view of your customers business• Begin to charge for ALL services provided• Separates you from your competitors• Change your compensation model and pay comp on incremental volumes to sales reps• Pay reps over a longer period of time, keeps reps around and they now have a vested interest in the business. (Rep retention)• It increases the value of your business All materials remain the property of Office Document Consulting Inc. 2012
  • Why Managed Print Services? Top CIO Issues 20121. Virtualization and consolidation of resources, cloud computing2. “Chief Innovation Officer."IT moving from a focus on productivity and cost savings to a focus on delivering innovation, "intelligent economy."3. IT staff hiring will include business skills as well as technical skillsTop CIO Issues 2011 1. CIOs will continue evolving beyond an operational focus 2. Cloud will move from an overhyped theory to an adopted practice in mainstream business 3. CIO turnover will increase if businesses can’t scaleTop CIO Issues 2010 1. 80/20 Spending Trap 2. Mastering end-to-end business process 3. Vendor consolidation All materials remain the property of Office Document Consulting Inc. 2012
  • Why Managed Print Services?There is a convergence of Channel Players Your Customer All materials remain the property of Office Document Consulting Inc. 2012
  • Selling Managed Print ServicesAll materials remain the property of Office Document Consulting Inc. 2012
  • Selling Managed Print ServicesAll materials remain the property of Office Document Consulting Inc. 2012
  • The Total Cost of DocumentsDocuments are a high-impact area and, ironically, few companies have a document strategy in place to address these hidden costs. Aneffective blueprint that is able to impact this process even 1% can make a significant impact in your overall profitability. It begs the question: What other area of your company consumes 15% of your revenue and goes unmanaged? All materials remain the property of Office Document Consulting Inc. 2012
  • Selling Managed Print Services The Total Cost of Documents Labour Procurement Maintenance IT Involvement Order Supplies Technology Infrastructure Procurement Space Administration Electrical Office Services Telephone Service and Support EnvironmentalAll materials remain the property of Office Document Consulting Inc. 2012
  • Selling Managed Print Services The Total Cost to Print 14% 16% Fulfillment Printing and Cost Distribution 11% 27% Warehousing Internal or and Archiving External creation 15% 17% Prep and Administration review of DocumentsAll materials remain the property of Office Document Consulting Inc. 2012
  • Selling Managed Print Services There are four Stages to an MPS offering Device Analyze Data Strategic Monitor andData Capture Optimization Software Measure ContractAssessment Rationalized To advance Commitments Fleet Optimization and Results All materials remain the property of Office Document Consulting Inc. 2012
  • Selling Managed Print Services Key Milestones in an Assessment Financial Meet with Discovery Present Results Senior Validation to SeniorManagement Internal Meeting Management Communication Interviews Set Develop Staff Output Expectations Map Technology Strategy Step Step Step Step Step Step Step Step 1 2 3 4 5 6 7 8 All materials remain the property of Office Document Consulting Inc. 2012
  • Selling Managed Print Services Touching all aspects of businesssecurity document technology total cost sustainability workflow of operation All materials remain the property of Office Document Consulting Inc. 2012
  • Remote Management Software fleet Capture RMS software provided by Office Document Consulting in the cloud fleet Capture is re branded FM Audit All materials remain the property of Office Document Consulting Inc. 2012
  • Remote Management Software All materials remain the property of Office Document Consulting Inc. 2012
  • Remote Management SoftwareDevice Data Capture and Assessment Solutions - USB Key Viewer - Simple snapshot assessment tool FMAudit Enterprise - FMAudit WebAudit - Web assessment/ No Software Installed - FMAudit OnSite - 24/7 monitoring Meters, Supplies, Service . - FMAudit “Local Agent” - Local Printer Assessment - FMAudit Central - Data Warehouse / Reporting / Acct. Mgt All materials remain the property of Office Document Consulting Inc. 2012
  • Remote Management SoftwareBenefits of Remote MonitoringTo the Dealer• Meter reading accuracy• Service call multi-task• Proactive identification of MFP/Printer needs• Planned toner deliveries reducing travel costs• Optimize client consultations• Lower cartridge loss at client sites• Lower client site toner inventory• Client MFP and printer metrics• Higher All materials remain the property of Office Document Consulting Inc. 2012
  • Remote Management SoftwareBenefits of Remote MonitoringTo the Dealer and the Client• Timely meter readings• Enhance service capabilities• Complete fleet viewTo the Client• Never run out of toner• Accurate billing• See reporting data• Speedier service with less downtime• Strategic fleet planning All materials remain the property of Office Document Consulting Inc. 2012
  • Remote Management Software Device View All materials remain the property of Office Document Consulting Inc. 2012
  • MPS Opportunities Customized Reporting An example of an ideal stateThe Dealer has 57% of the volumeThe Dealer has 52% of the volume Target market your customer base!The Dealer has 22% of the volume All materials remain the property of Office Document Consulting Inc. 2012
  • Assessment Strategies An online assessment tool provided by Office Document Consulting in the cloudAll materials remain the property of Office Document Consulting Inc. 2012
  • Assessment Strategies• Customers need to reduce costs to remain competitive• Your customer will see value in the process• Understand your customers actual current state• Complete financial disclosure from the customer• Customer is committed to change• Strong understanding of the way they do business• Workflow and process improvements• Getting wider and deeper into an account• Holistic view of your customers business• Begin to charge for ALL services provided• A professional assessment will separate you from your competitors All materials remain the property of Office Document Consulting Inc. 2012
  • Assessment StrategiesA professional assessment is highly effectiveFollow a detailed process, stay focused, capture critical data All materials remain the property of Office Document Consulting Inc. 2012
  • Assessment Strategies COMPANY ABCAll materials remain the property of Office Document Consulting Inc. 2012
  • Assessment Strategies Current View Current VS ProposedProposed View Side by Side View All materials remain the property of Office Document Consulting Inc. 2012
  • Assessment Strategies Online Secure Assessment Tool Offered by ODCSecure Login - Each rep or dealer is supplied a monthly loginAssessment Data - all equipment data is supplied from fleet CaptureSales Tool – Doc Assess can be used for both assessments and selling to acustomer the benefits of an assessmentData Entry - Doc Assess allows for entry of all Leases, Consumables,Purchased equipment, Service Data, Interview DataDevice Mapping - As seen on the following page Doc Assess provides detailedmapping of the current and proposed situation for better customer buy in All materials remain the property of Office Document Consulting Inc. 2012
  • MPS Webinar Series5 must have’s for MPS1. Remote Management Software – What is it?, why have it?2. An Assessment Strategy – Detailing a professional assessment3. Marketing – if you are not your competition is!4. Service and Operations - transforming the way you do business5. Sales Rep Training – Value Proposition, how to sell MPS All materials remain the property of Office Document Consulting Inc. 2012
  • What is ODC providing to their customersOffice Document Consulting Inc.• Sales and Financial Consulting• MPS Marketing Strategies and Design• Assessment Strategies• Implementation of your MPS Program• Key Customer Engagements• Online Assessment Tool – Doc Assess SMB - in the cloud• Remote Management Software – fleet CAPture in the cloud• CPC program software – DOC fleet• Fleet Management Reporting• Ongoing Customer Support All materials remain the property of Office Document Consulting Inc. 2012
  • MPS Webinar Series Benefits to the Webinar Series• 5 Webinars – one per week or every other week• Dealer specific MPS series• Implementing a successful MPS Program• What’s involved and how to maintain• Dealer assessment, financial targets• Added value to InkCycle’s customer base• Other vendors with similar programs (GreatAmerican Leasing)• MPS Compensation• Include a toner/supplies benefits section• Priced at 49.00 for the series plus applicable taxes• This series will increase dealers success rate All materials remain the property of Office Document Consulting Inc. 2012
  • Office Document Consulting Inc. Mike Lamothe• Website www.officedocumentconsulting.com• Email ml@officedocumentconsulting.com• Or odcconsulting@live.com• Phone 647 389 5048