RaisingFeedbackThe bonsai is shaped tolimit growth,redistribute foliar vigorto areas requiringfurther development,and meet...
Hi, I’mChuckBorowiczVisual designer forEightShapes11 years in the trenchesArt Institute ofWashington alumni               ...
@chuckborowicz                 Photo source: sxc.hu, © Tombey1984
@Art_Institutes                  Photo source: sxc.hu, © Tombey1984
RaisingFeedback           Photo source: Flickr, © Hoffheins
Presenting work ismore than justtalking aboutsomething I made.‣ It’s a chance to educate‣ Learn something myself‣ Convince...
Photo © Lucasfilm Ltd.
Words to design by‣   Design with intent‣   Lead the conversation‣   Make a list‣   Create a roadmap‣   Be confident, not ...
Design withINTENT              Photo source: Flickr, © Hoffheins
Design choices are basedon two things‣ Project Goals‣ My Personal Preference
It’s okay to not have ananswer right away!‣ Be honest‣ Acknowledge the point‣ Make sure to come back  with an answer
Lead theCONVERSATION               Photo source: Flickr, © threeseamonsters
Left on their own, clients will playPin The Tail On The DonkeyPhoto source: Flickr, © Glisglis
“So, what do you think?”            How many times have you openedDan Brown            design conversations this way? If y...
Simply asking,“what do youthink?” is askingfor a hug.          Photo source: Flickr, © kudumomo
e right question isn’t,Do you like it?
e right question is,Does this meet our goals?
If you meant tomake what youmade, you’ll meanwhat you say.
Tell someonewhere to go,you’ll get thecandy.Spin themaround andget the stick.           Photo source: Flickr
Make a         LIST         Photo source: Flickr, © threeseamonsters
My lists consist of...‣ Things that I know are  weak‣ Things that work, but  might make my client  uncomfortable‣ Things I...
Our listbecomesour path.   Photo source: Flickr, © timo
Can we strayfrom the path?YES!         Photo source: Flickr, © 顔なし
Do we leave thepath entirely?NOPE!         Photo source: Flickr, © 顔なし
Presentations aretime-constrained!                    Photo source: Flickr, © OiMax
Create aROADMAP           Photo source: Flickr, © caribb
Define expectations‣ What are we talking  about today?‣ What do I expect you  to weigh-in on?‣ Next steps. Where will  we g...
Photo source: Flickr, © mindgutter
Why do we use maps?‣ To get our bearings‣ We can see where we’re  going and what we’ll go  through towards the  destinatio...
Clients want toknow why they’relooking atsomething just asmuch as they wantto understand myrationale.
Failing to preface apresentation meansmy audience spendsmore time guessingand less timelistening.
Be ConfidentNOT COCKY              Photo source: Flickr, © chrissam42
What’s your tone?‣ How I phrase a  question is just as  important as what  I’m asking‣ Sounding like a pro  will help you ...
Some of the besttalent in our fieldare known first forbeing nice.ey’re knownsecond for theirskills.
Get Everyone OnTHE SAME PAGE                  Photo source: Flickr, © Slainte
Why do we need consensus?‣ Requests made outside  the group still need to  be approved by the  group‣ Working on requests ...
Yup, another list‣ Build it during the  presentation‣ Put it where  everyone can see it‣ Adding someone’s  thoughts as the...
Sketching Studios‣ A more efficient way  to explain complex  ideas‣ Drawings can be  modified‣ Sketching helps us  solve p...
If you’re opening up Photoshop to solve   design problems and not sketching first,   You’re Doing It Wrong.Photo source: Fl...
Don’t Wait For e PresentationTO GET FEEDBACK                                 Photo source: Flickr, © Grufnik
Who can we call on?    ‣ Co-workers    ‣ Friends    ‣ Family? Maybe not,           unless we want that           hugPhoto ...
Use SocialMedia‣ Dribbble  and Forrst‣ Twitter +  CloudApp‣ Flickr  Groups
Words to design by‣   Design with intent‣   Lead the conversation‣   Make a list‣   Create a roadmap‣   Be confident, not ...
anks forlistening :)               Photo source: Flickr, © Hoffheins
Raising feedback
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Raising feedback

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How do we raise feedback? Maybe the better question is, how do we cultivate it, nurture it, and make sure we're getting actionable feedback.

Raising Feedback is about just that. Learn 7 phrases, or words to design by, that can help us get better feedback during a presentation.

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Raising feedback

  1. 1. RaisingFeedbackThe bonsai is shaped tolimit growth,redistribute foliar vigorto areas requiringfurther development,and meet the artistsdetailed design. Photo source: Flickr, © Hoffheins
  2. 2. Hi, I’mChuckBorowiczVisual designer forEightShapes11 years in the trenchesArt Institute ofWashington alumni Photo source: Flickr, © hellothomas
  3. 3. @chuckborowicz Photo source: sxc.hu, © Tombey1984
  4. 4. @Art_Institutes Photo source: sxc.hu, © Tombey1984
  5. 5. RaisingFeedback Photo source: Flickr, © Hoffheins
  6. 6. Presenting work ismore than justtalking aboutsomething I made.‣ It’s a chance to educate‣ Learn something myself‣ Convince someone my idea will work for them Photo source: Flickr, © j.reed
  7. 7. Photo © Lucasfilm Ltd.
  8. 8. Words to design by‣ Design with intent‣ Lead the conversation‣ Make a list‣ Create a roadmap‣ Be confident, not cocky‣ Get everyone on the same page‣ Don’t wait for a meeting to get feedback Photo source: Flickr, © Hoffheins
  9. 9. Design withINTENT Photo source: Flickr, © Hoffheins
  10. 10. Design choices are basedon two things‣ Project Goals‣ My Personal Preference
  11. 11. It’s okay to not have ananswer right away!‣ Be honest‣ Acknowledge the point‣ Make sure to come back with an answer
  12. 12. Lead theCONVERSATION Photo source: Flickr, © threeseamonsters
  13. 13. Left on their own, clients will playPin The Tail On The DonkeyPhoto source: Flickr, © Glisglis
  14. 14. “So, what do you think?” How many times have you openedDan Brown design conversations this way? If you do, and your meetings go anything like mine, you don’t get much direction. Participants may not know how to respond to open-ended invitations for feedback, staring blank-faced and maybe a little bewildered.  http://www.eightshapes.com/blog/2012/01/09/getting-better-feedback/
  15. 15. Simply asking,“what do youthink?” is askingfor a hug. Photo source: Flickr, © kudumomo
  16. 16. e right question isn’t,Do you like it?
  17. 17. e right question is,Does this meet our goals?
  18. 18. If you meant tomake what youmade, you’ll meanwhat you say.
  19. 19. Tell someonewhere to go,you’ll get thecandy.Spin themaround andget the stick. Photo source: Flickr
  20. 20. Make a LIST Photo source: Flickr, © threeseamonsters
  21. 21. My lists consist of...‣ Things that I know are weak‣ Things that work, but might make my client uncomfortable‣ Things I don’t know about — save some space to make notes based on the feedback
  22. 22. Our listbecomesour path. Photo source: Flickr, © timo
  23. 23. Can we strayfrom the path?YES! Photo source: Flickr, © 顔なし
  24. 24. Do we leave thepath entirely?NOPE! Photo source: Flickr, © 顔なし
  25. 25. Presentations aretime-constrained! Photo source: Flickr, © OiMax
  26. 26. Create aROADMAP Photo source: Flickr, © caribb
  27. 27. Define expectations‣ What are we talking about today?‣ What do I expect you to weigh-in on?‣ Next steps. Where will we go from here?
  28. 28. Photo source: Flickr, © mindgutter
  29. 29. Why do we use maps?‣ To get our bearings‣ We can see where we’re going and what we’ll go through towards the destination‣ We’ll be alerted to transfers or obstacles ahead of time Photo source: Flickr, © mindgutter
  30. 30. Clients want toknow why they’relooking atsomething just asmuch as they wantto understand myrationale.
  31. 31. Failing to preface apresentation meansmy audience spendsmore time guessingand less timelistening.
  32. 32. Be ConfidentNOT COCKY Photo source: Flickr, © chrissam42
  33. 33. What’s your tone?‣ How I phrase a question is just as important as what I’m asking‣ Sounding like a pro will help you become a pro‣ Being polite is awesome! Photo source: Flickr, © raichovak
  34. 34. Some of the besttalent in our fieldare known first forbeing nice.ey’re knownsecond for theirskills.
  35. 35. Get Everyone OnTHE SAME PAGE Photo source: Flickr, © Slainte
  36. 36. Why do we need consensus?‣ Requests made outside the group still need to be approved by the group‣ Working on requests not approved by the group means I might be burning time and budget I don’t have
  37. 37. Yup, another list‣ Build it during the presentation‣ Put it where everyone can see it‣ Adding someone’s thoughts as they happen makes them feel more like part of the process Photo source: Flickr, © ellenm1
  38. 38. Sketching Studios‣ A more efficient way to explain complex ideas‣ Drawings can be modified‣ Sketching helps us solve problems we only discovered because we sketched. Photo source: Flickr, © danmachold
  39. 39. If you’re opening up Photoshop to solve design problems and not sketching first, You’re Doing It Wrong.Photo source: Flickr, © youngdesign. Adobe Photoshop and its logo are© Adobe Systems Incorporated. All rights reserved.
  40. 40. Don’t Wait For e PresentationTO GET FEEDBACK Photo source: Flickr, © Grufnik
  41. 41. Who can we call on? ‣ Co-workers ‣ Friends ‣ Family? Maybe not, unless we want that hugPhoto source: Flickr, © c.a.s.e.y
  42. 42. Use SocialMedia‣ Dribbble and Forrst‣ Twitter + CloudApp‣ Flickr Groups
  43. 43. Words to design by‣ Design with intent‣ Lead the conversation‣ Make a list‣ Create a roadmap‣ Be confident, not cocky‣ Get everyone on the same page‣ Don’t wait for a meeting to get feedback Photo source: Flickr, © Hoffheins
  44. 44. anks forlistening :) Photo source: Flickr, © Hoffheins

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