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I cons forum0610

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  • 50% found it frustrating or poor
  • 50% found it frustrating or poor
  • Aim: to replace our current content management system (4orce) with a new, flexible and accessible system that will give us more freedom to be able to make the website more appealing and easier to use for our customers
  • Aim: to replace our current content management system (4orce) with a new, flexible and accessible system that will give us more freedom to be able to make the website more appealing and easier to use for our customers
  • CMS introduced in 2007, contract due for formal review in 2010Issues - growing customer and organisational demands for online self service, support for audio-visual material and social networking current CMS is struggling to support these requirements and fulfil our accessibility duties more modern system would provide better functionality new system would allow much simpler, cheaper and faster in-house management Move to a more customer centred framework (redesign of website will help us improve the way customers can access services and info Support our existing strategy to consolidate as much of our online presence as possible into a single unified site
  • BlogAim of Blog- engage with the people of Poole and beyond to explore their ideas, knowledge and  skills     - share our thoughts and ideas throughout the life of the project     - act as a forum where we can ask questions      - act as a forum where people can comment, share ideas, and post questions    - document the progress of the projectTeaser Campaign Afrom middle of September to end of DecemberSurvey will be used to test BETA siteCMS requirements Survey – results to follow in presentationWebsite Usability Questionnaire – November with the public
  • BlogAim of Blog- engage with the people of Poole and beyond to explore their ideas, knowledge and  skills     - share our thoughts and ideas throughout the life of the project     - act as a forum where we can ask questions      - act as a forum where people can comment, share ideas, and post questions    - document the progress of the projectTeaser Campaign Afrom middle of September to end of DecemberSurvey will be used to test BETA siteCMS requirements Survey – results to follow in presentationWebsite Usability Questionnaire – November with the public
  • CMS introduced in 2007, contract due for formal review in 2010Issues - growing customer and organisational demands for online self service, support for audio-visual material and social networking current CMS is struggling to support these requirements and fulfil our accessibility duties more modern system would provide better functionality new system would allow much simpler, cheaper and faster in-house management Move to a more customer centred framework (redesign of website will help us improve the way customers can access services and info Support our existing strategy to consolidate as much of our online presence as possible into a single unified site
  • Current RoleProduce and maintain the web content for their service areaResponsible for following the policies and procedures set by the web team as well as championing these to their service unitsCurrent Structurei-Begini-Contributei-Editi-Approve
  • Current RoleProduce and maintain the web content for their service areaResponsible for following the policies and procedures set by the web team as well as championing these to their service unitsCurrent Structurei-Begini-Contributei-Editi-Approve
  • Transcript

    • 1. Please help yourself to refreshments
    • 2. Web Transformation Special
      Wednesday 6th October
    • 3. Agenda
      • Updates
      • 4. Feedback from CMS Survey
      • 5. Web Transformation Project – What and Why?
      • 6. Redesign Exercise
      • 7. What’s expected of you during the project
      • 8. i-Con Communication
      • 9. AOB
    • Updates
      • The e-Communications Line Up
      • 10. What does the e-Communications Team do?
      • 11. Contacting the Team…
      • 12. External Websites
    • Updates
      The e-Communications Team Line Up
      • Beckie Davies – e-Communications Manager
      • 13. Matt Louis – Web Editor
      • 14. Alex Hearn – Social Media and e-forms Officer
      • 15. Becky Gymer – Research and Usability Officer
    • Updates
      What does the e-Communications Team do?
      “The Web Team provide the organisation with expertise in developing and maintaining an accessible, customer focussed, user-friendly, flexible, interactive and high quality web presence for the Council and support the overall development of e-Communications.”
      e-Communications includes the following channels:
    • Updates
      Contacting the Team...
      • The way we work is changing
      • 22. Reviewing the way we handle requests for work
      • 23. Creating a simple form to complete
      • 24. Aim: to capture all the detail of request without need for clarification.
    • Updates
      External Websites
      • Web development email
      • 25. There is a freeze on all external websites
      • 26. Updating current ones
      • 27. Developing new ones
      • 28. This does NOT include bop.com…
      • 29. You can still add content
      • 30. You can still link to external websites
    • Feedback from the CMS Survey
    • 31. Feedback from the CMS Survey
      How do you find the current Content Management System?
    • 32. Feedback from the CMS Survey
    • 33. Feedback from the CMS Survey
      Top 3 ‘Must Have’ features:
      • Page Preview (63.6%)
      • 34. Page Links (60.6%)
      • 35. Image Library (60.6%)
      Page Preview – Must Have
      Page Links – Must Have
      Image Library – Must Have
      Document Library – Must Have
      Editor Toolbar – Must Have/Nice to Have
      Directly editing content on the web page – Nice to Have
      Drag and Drop content into pages – Nice to Have
      Menu Builder – Nice to Have
      Image editor – Nice to Have
    • 36. Feedback from the CMS Survey
      Comments and Feedback
      • Problems with tables
      • 37. WYSIWYG
      • 38. Small screen
      • 39. Concentrate on easy to use as most do not use it very often/more training/practical
      • 40. Links with social media
      • 41. Videos
    • Web Transformation Project
    • 42. What is the project?
      The Web Transformation Project aims to:
      “…procure and implement a new strategic platform (‘Content Management System’ or CMS) in order to manage and redesign the Council’s website (boroughofpoole.com) to better meet current and envisaged future needs for these key service information / access channel, saving significant time and cost for the authority too.”
    • 43. Why are we doing it?
      • Current CMS has served the Council well but doesn’t provide the functionality we need;
      • 44. Technology has moved on and we have been overtaken by many other authorities in terms of engagement and online reputation;
      • 45. A new system will help to:
      • 46. providing efficiencies and offering value for money
      • 47. streamline communications
      • 48. encouraging better collaborative working
      • 49. providing an improved service for our customers
    • What stage are we at?
      • There are 3 stages to the project:
      Implementation
      Design
      Build
    • 50. What stage are we at?
      Design stage includes:
      • Research
      • 51. CMS Procurement
      • 52. Invitation to Tender Questionnaire
      • 53. Evaluation
      • 54. Demo Days
      • 55. Full Business Case
      • 56. Award CMS Contract
      • 57. Design Procurement
      • 58. Invitation to Tender Questionnaire
      • 59. Evaluation
      • 60. Update Full Business Case
      • 61. Award Design Contract
    • When are we doing it?
      Key Dates…
      • Demo and Evaluation days 8th and 12th November 2010
      • 62. Full Business Case approval December 2010
      • 63. CMS Contract Awarded January 2011
      • 64. Design Contract Awarded February 2011
      • 65. The ‘Go Live’ date is Summer 2011
    • Exercise
    • 66. Exercise
      Idea 3
      Task: to redesign the homepage with the sections given…
      You have:
      • a envelope of section stickers
      • 67. a blank template of the homepage
      • 68. examples of other websites
      You must decide what sections should go on the homepage…not all of them will fit so you need to make some priority calls!
      Borough of Poole
    • 69. Exercise
    • 70. Role of i-Cons
      What is expected of you during this project?
      Start looking at your content:
      • Can it be written better?
      • 71. Are all the links working?
      • 72. Can it be merged with other pages?
      • 73. Is it easy to find?
    • Role of i-Cons
      What is expected of you during this project?
      Participate in the Demo Days:
      • It’s your tool for updating the web
      • 74. Dates of Demos – 8th Nov and the 12th Nov
      • 75. These will include:
      • 76. A demo of the system
      • 77. Opportunity to test the system
      • 78. Casting your vote
    • i-Cons Communication
    • 79. Questions?