Reducing Risks in Healthcare Operations Management
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Reducing Risks in Healthcare Operations Management

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EMR, EHR, meaningful use, ubiquitous access... These are some major clinical events changing healthcare delivery processes. Healthcare providers and hospitals are finding using EMR and practicing ...

EMR, EHR, meaningful use, ubiquitous access... These are some major clinical events changing healthcare delivery processes. Healthcare providers and hospitals are finding using EMR and practicing management systems may be tougher than previously thought, especially in the face meeting federal stimulus incentive deadlines. This document highlights 2 key business process metrics that can shed light on how to get the best clinical and financial results.

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Reducing Risks in Healthcare Operations Management Reducing Risks in Healthcare Operations Management Presentation Transcript

  • Click to edit Master title style Evidant HP Knowledge to Enable Efficient Care Delivery Reducing risks in health care operations management
  • Click to edit Master title style The Context • Major clinical change events are underway:  EMR / EHR / CPOE  P4P / CMS / “Meaningful Use”  Ubiquitous Access Evidant Corporation ©2010 1
  • Click to edit Master title style The Problem • Such changes impact care delivery processes:  Productivity loss  Costs go up  Increased work shifting  More and new ways of communicating • This results in risks to:  Hospital quality  Hospital capability … Evidant Corporation ©2010 2
  • Click to edit Master title style The Questions • …Which causes clinical leaders to ask: “Because of these changes …” …How efficiently is my hospital delivering care to patients? …What does it cost my hospital to deliver the service? …What’s my risk of loss if I can’t deliver the service? Evidant Corporation ©2010 3
  • Click to edit Master title style The Answer Measure business processes. Create information from those measures, and offer insight from such information to help enable efficient health care delivery. Availability Management Monitor the infrastructure to support a process. Performance / Service Level Management Monitor applications that facilitate a process. IT Service Management Monitor the activities within a process. Business Service Management Measure the process! Evidant Corporation ©2010 4
  • Click to Process Metrics When Measuring Business Process 2 Key edit Master title style • Ability to execute the service  “Service Quality” What percentage of the service is unavailable, degraded, and acceptable? – By time – By location – By user type or patient type • Cost impact to the business  “Value at Risk” What is the cost when the team is not as productive when delivering the service? What is the potential revenue loss if the service is impacted (slowed or unavailable)? What services should I focus my support efforts on and can I prioritize based on business impact? What’s the trend over time (are we getting better or worse at reducing costs of service delivery risk)? Evidant Corporation ©2010 5
  • Click to edit Master title style The Evidant Service • An out-of-the-box package of people, process and technology that delivers this information and insight for the hospital environment.  Pre-defined workflows for inpatient business processes  Pre-defined metrics to track  Pre-defined implementation approach  Pre-defined support  Pre-defined “technology stack” Evidant Corporation ©2010 6
  • Click to edit Master title style Service Quality Example • The graphs represent the capability of the Emergency Department to delivery its services over an entire month. Note that there was a significant event impacting service capability in the middle of the month. • Note also the “Unacceptable” service levels (yellow) throughout the month. Most impacted activities were ED Arrival, Triage, Schedule for OR, and OR Consult. Evidant Corporation ©2010 7
  • Click to edit Master title style Value at Risk Example • This chart shows the financial risks due to degradations and outages noted in the previous slide in the ED over the whole month. • Note the pink bars measure the opportunity that was lost. In the middle of the month the opportunity loss was nearly $500,000. • The business activity where the risk was greatest was in the ED Arrival (which makes sense―if you can’t record who’s coming in to the ED, the risk of losing that revenue is greater). Evidant Corporation ©2010 8
  • Click to edit Master title style The Benefits • Ability to drive quality improvements through quantitative measures • Identifying inefficiencies in key care delivery processes. • Drive behavior through outcomes measurement • Align and improve service delivery through financial analytics Evidant Corporation ©2010 9
  • Click to edit Master title style For more information • Contact  Scott Leslie, CEO, Evidant Corporation  949-609-1497  scott.leslie@evidant.com  Mike Walker, VP Consulting, Evidant Corporation  925-324-2578  michael.walker@evidant.com Evidant Corporation ©2010 10