Between the apps gluecon session 05 27-2010

Looking Between the Apps What Matters to CIO’s Evaluating Cloud Services Rick Nucci Founder and CTO Boomi

Agenda

Introduction Do CIO’s Want to Move to the Cloud?

Quick Backdrop
“ Wait haven’t we been doing Cloud for the last 30 years?”
PLEASE PUT AN END TO THIS!
Gut check:
Most CIO’s are in “whiteboard phase” of their Cloud strategy
Many SaaS applications deployed with no involvement or awareness from IT
This is changing…

Drivers for Change
Lower hardware investment?
BORING!
Not just about your Linux OS running in Amazon vs. your building
CIO’s live with 80/20 paradox
80% budget goes to maintenance
20% goes to innovation
THIS is real driver for change!

Why 80%: “Rev Lock” Application Integration Spaghetti

Roots of Integration Complexity
Closed systems + vendor priorities = API Optional
Just write to the database!
Application customization disconnected from API
Wildly disparate integration standards, invocation models, programming styles

Result: Executives’ Concerns about Cloud Infrastructure Services

The CIO’s Perspective vs. traditional SaaS purchaser

Top of Mind for CIO
Debunking Hype
Beware the Cloud Washer!
Your application is one in a portfolio
Focus on business processes across many departments

Simple Process Mapping Lead Capture E-Commerce Shipping Customer Service Customer Item Lead Help Ticket Process Flow Core Entities Web Form Signup Product Purchase & Payment Product Delivery Technical Help & Returns

Simple Process Mapping Customer Item Lead Help Ticket Core Entities Applications E-Commerce CRM Finance/ERP Support

Today – SaaS Connectivity Principles
Closed systems = No traction
API not optional
There is no database!
Multi-tenancy architecture forces customizations to manifest in API
We at least agree on a few things
HTTPS, SOAP/WSDL, REST/WADL

Today – Big Mentality Shift
Who owns the integration problem?
SaaS ISV – must solve during sales cycle
Department purchasing SaaS: “I love your solution, show me how it connects to X”

CIO Impact on Buying Cycle

Key CIO Focus Areas
Identity management
Centralized Access Control
SSO:
expect "trust authority" to be on-prem or saas
Enterprise mashups
enterprise "widgets" to embed components of your application
lookup-style API's
fast and accurate access to enterprise data and transactions
There are MANY more!
BI, Mobile, Operations, Compliance

CIO Questions
Is your API part of your core product?
Owned by product management?
Integrated into SDLC processes?
Do you charge extra for your API?
“ Oh, you wanted outlets for your electricity?”
What is your API strategy?
Best in class examples:
“ We offer free, open access to API and documentation as part of product evaluation”
“ You will come up with smarter uses of our API than we will”

Other API Best Practices
API Versioning
We won’t upgrade integration when app upgrades
Version should be part of URL (ex. http://myapp.com/api/3.0)
Query by last modified date critical
Very common approach to capturing changed data
Key need for BI
Ensure API has throttling and batching mechanism

Tomorrow: Transitioning to The Cloud Financials BI HRIS SaaS Application Custom Application Public Cloud SaaS Applications PaaS Application

Are we heading towards this again?

The Data Imperative
Data transcends boundaries
End-to-end visibility is top priority
Data compliance is key

Everything is de-centralized
Integrate Everywhere
You need an Audit Trail
Centralize Development/Management
IDE & Ops Centralization

Augment vs. “Rip & Replace”
In line with SaaS strategy, in general
Inefficiencies will become apparent, with greater SaaS adoption
The Role of Traditional Middleware

Identity Integration
User Experience Integration
Process Integration
Data Integration
Long Term Vision – “Virtual Suite”

Summary
Strong business drivers exist for CIO Today
CIO’s thinking about this now
The way SaaS is purchased, delivered and supported will change significantly
This is good for all!

Thank You! Rick Nucci @ricknucci Questions?

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Between the apps gluecon session 05 27-2010

by Boomi on Jun 09, 2010

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Between the apps gluecon session 05 27-2010 — Presentation Transcript