Royal Canadian Mounted Police: Crisis Analysis Presentation Prepared By: Jennalee Hughes
Background of the RCMP• RCMP (Royal Canadian Mounted Police) is the Canadian National Police.• Agency of the Ministry of Public Safety in Canada.• Provides total police servicing to all Canadians.• Three territories, eight provinces (excluding Ontario & Quebec)
Background of the RCMP• They serve more than 190 municipalities, 184 aboriginal communities, and three international airports.• Under the authority of the RCMP Act.• The act is headed by the commissioner, who is under the direction of the Minister of Public Safety of Canada. • They have control and management of the force.
The Force• The force is divided into 15 different divisions.• Each division is managed by a Commanding Officer.• Approximately 29,235 members of the force.
The Crisis• Janet Merlo, former RCMP officer claims she endured 20 years of sexual harassment from male co-workers.• Sexual pranks, lewd jokes, etc.• Filed a formal complaint, but, the police investigate themselves and claim there is not a sufficient amount of evidence or witnesses.
The Crisis• Merlo filed a lawsuit against the RCMP.• Supervisors neglected to do anything to help Merlo.• Breached duty to properly supervise their employees.• Failed to implement adequate policies that would keep harassment & gender-based discrimination out of the workplace.
RCMP’s Response• RCMP responded to the harassment allegations.• RCMP Commissioner, Bob Paulson, vowed to transform the RCMP.• "Accountability and leadership will be areas of focus for me and my team as we go forward.”
RCMP’s Response• "These allegations do not represent the force that I joined and this condition cannot stand. I will sort this out in a way that Canadians can have trust and faith in the RCMP and just as importantly, that employees of the RCMP can thrive in a healthy, productive and harassment-free environment.”
Media Response• CBC News – biggest news outlet in Canada• Covered crisis efficiently and thoroughly• Seemed to be neutral on the information they reported to the public.• CBC didn’t place blame on RCMP, but they simply reported facts of the harassment claims.
Stakeholder Response• Citizens of Canada• Lost trust in the RCMP• Complained on social media and discussion forums.• They don’t think the RCMP did enough; simply reviewing the incidents and investigating does not suffice.• Stakeholders think more action should have been taken; RCMP should have punished those who harassed their female co-workers.
Recommendations for RCMP• More action needed.• Better Crisis Management Plan.• Should have responded with statements about taking action and punishing those who were the “harassers” and show more concern for the women who were harassed.• Training classes to educate officers on harassment.• Enact policies that will protect female officers.