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  • 1. A Specialist Provider of Enterprise- Level Multi-Channel Appointment & Booking Solutions
  • 2. About BookingBug Founded in 2009, BookingBug is specialist multi-channel appointment booking platform that enables organisations to market and sell their services through multiple channels, spanning online, mobile, in-branch and call-centre. BookingBug has been built from the ground up to work for all businesses types, with clients spanning from sole traders all the way through to governments and multi- national enterprises. BookingBug is a fully flexible, feature-rich, fully configurable platform that offers full API integration with other technologies, platforms, systems and processes. Whether a business takes bookings by the hour, day or week, or runs events, classes or courses, BookingBug’s expert team provides the tools to simply and securely manage online and multi-channel bookings from end-to-end. BookingBug also provides a series of specialist add-on features to help businesses manage, retain and upsell existing customers, attract new ones, run marketing campaigns and promotions, and analyse and use their booking data effectively. www.bookingbug.com | www.bookingbug.com/enterprise | www.bookingbug.com/government
  • 3. BookingBug for Enterprise BookingBug is the ideal solution for large organisations looking to build an element of multi- channel appointment scheduling and management into their established workflow. Externally BookingBug can help you open up new opportunities to increase in-store footfall, upsell, reduce queuing times and improve customer experiences. Internally it can improve understanding of customer behaviours, staffing requirements and resource allocation, help you become more efficient and generate more insightful customer data. Applications for BookingBug for Enterprise include… •  Value add in store/branch appointments •  Banking & Financial consultations •  Healthcare appointments •  Telco appointments •  Educational class & course booking •  Click & collect purchase pick-up •  Equipment servicing appointments •  Internal resource scheduling •  Event booking & management •  And much more…
  • 4. Core Features & Functionality BookingBug offers large organisations a broad range of off-the-shelf tools and features to incorporate multi-channel booking capabilities into their internal and public-facing operations in a flexible, cost-effective way. Core functionality of the BookingBug platform includes… A single platform; unlimited use cases! As SaaS technology built from the ground-up to fit all types of organisations and use-cases, BookingBug is the ideal solution for organisations seeking a single technology solution that can be implemented to address a number of different appointment or booking needs. Buy once, use as and when required. ✔! Un-matched functionality, flexibility, & configuration BookingBug has a vast array of flexible core and advanced features to enable you to build and manage custom appointment scheduling solutions from end-to-end in a way that matches the very specific needs and requirements of your organisation. ✔! Full API integration with existing technologies, systems and processes Our appointment scheduling interface integrates seamlessly with legacy and new technologies, platforms, management systems, processes and protocols, including CRM, data warehousing, authentication, and internal and 3rd party business intelligence tools. ✔! ✔! Built to work on all devices Both the BookingBug admin interface and user-facing portals have been built to work on all desktop and mobile computing devices and are compatible with all modern web and mobile browsers. 1 / 4
  • 5. Core Features & Functionality Sophisticated reporting & data management tools Accurate data, reporting and evidencing is vital, as such BookingBug has been built to integrate with legacy reporting and data systems, and/or we can provide clients with BookingBug’s own suite of advanced tools to enable them to analyse and review appointment and user data as required. ✔! Customisable email & SMS customer communications BookingBug offers fully customisable email and SMS booking confirmations, reminders and follow-ups to enable clients to manage their interactions with users, reduce administration, reduce costs and gather feedback. ✔! Seamless, intuitive user experience for staff & customers It’s crucial for organisations to be able to offer staff and customers a seamless brand experience across all engagement channels, whether that's face-to-face, on the phone or online. Both the admin and public-facing journeys of BookingBug are entirely configurable and skinable to match your specific requirements and designs. ✔! ✔! In branch check-in & on-site booking In addition to “digital” channels we provide clients with a fully integrated platform to allow people to check-in to their appointment on arrival or book new appointments on-site in person. 2 / 4
  • 6. Core Features & Functionality Customer service centre interface! BookingBug provides clients with a centralised platform to enable contact centre operatives to make, move or cancel bookings on behalf of the public, regardless of the channel through which they were initially booked. ✔! Flexible, secure admin permissions Staff, management and administrators can access an always live web dashboard to make, move and cancel appointments, as well as view booking details and history, and set schedules and availability. Various permission levels can be set to ensure each user can only ever access and edit the relevant data. ✔! Supports a range of payment gateways Taking payments or deposits up-front eliminates time-wasters, reduces administration and gives users a simple, secure way to complete a transactional booking online with you. ✔! ✔! Fully security compliant BookingBug has deployed enterprise-level multi-channel appointment systems to some of the world’s biggest and best known brands. We provide multi-tiered security and separate business security from consumer security. We offer SSO integrations, LDAP and other authentication methods. 3 / 4
  • 7. Core Features & Functionality Flexible hosting options We offer a variety of hosting options to match your organisation’s specific project requirements. BookingBug’s platform can be cloud hosted by us on a secure Virtual Private Cloud, cloud hosted by you, or internally hosted should it be required. ✔! Fully scalable & future-proof as your projects grow Whether you’re looking to begin a project with a small-scale pilot, or simultaneous role-outs spanning several departments, BookingBug’s infrastructure can scale up (hosted by us or you) to support the needs of your project. ✔! The multi-channel appointment experts We understand the scheduling pain points for large organisations and, crucially, the needs and requirements of the channel-shifting public. Building robust, flexible, feature-rich appointment technology is a big undertaking – so let us, the experts, do it for you. ✔! 4 / 4 Flexible implementation approach BookingBug’s specialist multi-channel appointment booking platform has been deployed by thousands of businesses worldwide, configured to each client’s specific needs and requirements. BookingBug is an off-the-shelf technology that feels like it has been built from the ground up for your organisation. ✔!
  • 8. The Benefits of BookingBug BookingBug’s appointment systems deliver benefits for brands and organisations that reach far above and beyond simply providing appointment booking. Fundamental benefits of BookingBug include… •  Unlocking new revenue streams •  By defining, offering and promoting structured in-store or in-branch services •  Increasing in store / in branch footfall •  By using your existing online assets and channels to encourage bricks & mortar engagement •  Maximising upsell opportunities •  Through encouraging the up-take of structured face-to-face appointments •  Improving online and offline customer service •  By using your existing online assets and channels to improve cross-channel service levels ✔ ✔ ✔ ✔ 1 / 2
  • 9. The Benefits of BookingBug •  Improving customer data and profiling •  Gather and utilise detailed, valuable information on your customers, their habits and requirements •  Reducing operational costs •  Get an accurate view of demand and uptake of in-branch services and a deeper understanding of staffing & resource requirements •  Improving in-branch efficiency •  Manage busy times and fill void periods of the day •  Improving engagement & access to services •  Match the way your customers want to interact, via the web, on mobile, in- store or call centre •  Increasing loyalty and customer lifetime value •  By offering personalised, value-add services with targeted on-going customer communications ✔ ✔ ✔ ✔ ✔ 2 / 2
  • 10. BookingBug: Tried, Tested, Trusted…
  • 11. Key objectives •  Improve the in-store customer experience by guaranteeing each customer a dedicated timeslot •  Utilise a multi-channel approach •  Ensure seamless integration with Vodafone’s brand, user experience, and existing online assets Result •  Customers are able to guarantee a time slot to resolve their query, stores able to meet staffing requirements •  A multi-channel platform allowing customers to book in- store, online, on mobile and via the Vodafone call-centre •  An end-to-end consistent, branded customer experience
  • 12. Key objectives •  Improve take-up rates of in-store pet consultations •  Give stores and head office better insight into customer needs and requirements •  Ensure seamless user and brand experience Result •  A simple, intuitive Booking system for customers, store-staff and head office •  Uptake of in-store consultations improved four-fold •  Retail ops team more accurately able to assess and meet staffing requirements
  • 13. Key objectives •  Fast project implementation (in time for Christmas) •  Provide a flexible administration platform to allow the configuration of classes and management of attendees •  Allow the online purchase of gift certificates online as well as direct class bookings •  Accept online payments directly into the Waitrose merchant account Result •  The cookery school runs much more efficiently due to the improvement in the administration platform •  A five-fold increase in the value of gift certificates sold in the run up to Christmas •  Customers provided a seamless brand experience •  A significant increase in revenue due to the ability to directly accept online payments
  • 14. Key objectives •  Improve customer experience •  Improve store/staff efficiency •  Reinforce Golfsmith’s position as the market leader and innovator Result •  Existing online assets used to drive offline engagement and in-store footfall •  Increased opportunities to understand, market to, and upsell to new and existing customers •  Better understanding of individual store’s staffing requirements and how to meet them
  • 15. Key objectives •  Fast project implementation and turnaround •  Support Jessops strategy to re-establish the brand’s position as the go-to High Street photography experts •  Full, seamless integration with Jessops’ internal sales and reporting technologies Result •  Project taken from initiation to a successful live and integrated roll out across 12 training centres in just four weeks •  Jessops was able to increase the promotion and uptake of their courses as they can now handle the administrative demand
  • 16. Key objectives •  Fast project implementation and turnaround •  Deliver a co-ordinated cross-channel marketing campaign to drive customers in-store •  Provide customers a new in-store service to incentivise them to come in-store Result •  A seamless customer booking experience fully in-line with the Levi’s brand •  New customers visiting the store directly as a result of this service, the marketing campaign and the ability to book online
  • 17. .com Flexible, scalable, Integrated, Secure Multi-Channel Appointment Scheduling for Enterprise. Alexander Pay | +44 (0)7769 656162 | apay@bookingbug.com