Refresher training 3 1-11

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  • To help improve communication between departments, the procedure in creating SR issues has changed in only 2 ways.How we enter the affected item into the SR issue andHow we assign the SR issue.
  • It MUST be entered in that format (case sensitive) or else the book will not be added to the SR issue correctly.
  • Examples of incorrectly adding the affected item to the SR issue.
  • If a customer has contacted us before and the notes reference an SR issue but when you view the order in OPS you do not see one, it is probably because the SR issue is closed. I am going to go over how to search for closed SR issues.
  • Under the Additional Information column, select the book #.
  • You will then be brought to the View Book Instance page. On this page, if there are closed SR issues you will see a box equaling the total number of SR issues closed.
  • Change the status to OPEN.Add your notes.Change the owner to OPERATIONS.Select Save** You do NOT need to email anyone about re-opening the SR issue.
  • * Many of you have been receiving emails about pending refunds. I’m going to go over how to take care of them.
  • *Ignore the refund only if the book was postmarked OR received by the warehouse after 21 days of the order date. *Convert to Immediate Refund, this will grant the refund immediately.*Delete pending refund, this option is for customers that originally requested a refund but then decided to keep the book.
  • Refresher training 3 1-11

    1. 1. CS Training Refresher Training<br />Tuesday, March 1st, 2011<br />
    2. 2. Creating SR Issues<br />The 6 digit line item number has now been added to orders in OPS. It is located under the column Status/ISBN.<br />
    3. 3. When adding books from an order to an SR issue use the 6-digit number instead of the FNSKU or ISBN. Enter it in the format “LI_######” .<br />Click DONE when all items affected by the issue have been added to the issue.<br />
    4. 4. Adding to SR Issue Incorrectly<br />= 891620<br />= LI891620<br />= li_891620<br />
    5. 5. Searching for Closed SR Issues<br />
    6. 6. Step 1: Select the book #<br />
    7. 7. 1 Closed SR Issue<br />
    8. 8. Re-open Closed SR Issues<br />CLOSED SR ISSUE<br />
    9. 9. Pending Refund<br />
    10. 10. 3 Options<br />

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