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Program Management 7 29 09
Program Management 7 29 09
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Program Management 7 29 09

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  • 1. The Bonner Program: Program Management “Access to Education, Opportunity to Serve” A program of: The Corella & Bertram Bonner Foundation 10 Mercer Street, Princeton, NJ 08540 (609) 924-6663 • (609) 683-4626 fax For more information, please visit our website at www.bonner.org
  • 2. Management Structure
  • 3. Program Management: Bonner Program — Staffing & Student Roles • Staffing Expectations - Bonner Scholar Program: 40:1 FTE - Bonner Leader Program: lead staff assigned to direct - Bonner Director reports to Senior Administrator • Leverage available positions (e.g.,VISTAs) • Student Roles: - Senior Intern(s)—training, site liaison, administration - Two Congress Representatives—student voice & leadership - Student Leadership Team & committee structure—class meetings, projects, community fund - Bonner student liaison with campus-wide student leadership structure www.bonner.org
  • 4. Program Management: Start-Up Model Start Up Model — Limited Staff - Bonner Program Director may wear multiple hats - Begin with 5-10 students - Progressively add more student each year (by class) - Link to campus-wide service programs from outset Bonner Program Director Other Campus Faculty/Staff (manages Bonner Program) (engaged in community service learning) Bonner Leaders Student Service Programs (5-10 students — 2 serve as Congress Reps) (campus-wide volunteer management) www.bonner.org
  • 5. Program Management: Bonner Program — Staffing & Student Roles Center Director (manages Center & oversees Bonner Program) Bonner Coordinator Other Center Staff (manages Bonner Program) (manage other programs) VISTAs (training, enrichment, community partnerships) Senior Intern(s) Site/Project Coordinators (training, enrichment, community partnerships) (campus-wide volunteer management) Bonner Student Leadership Team Bonner Congress Reps (class reps, committees, community fund) (Foundation link, student voice, special projects) www.bonner.org
  • 6. Program Management: Established Model Center Director (manages Center & oversees Bonner Program) VISTAs Other Campus Faculty/Staff (training, enrichment, community partnerships) (engaged in community service learning) Bonner Program Director Service Learning/CBR Staff (manages Bonner Program) (supporting academically-based service) Bonner Scholars & Leaders Site/Project Coordinators (20-100 students — 2 serve as Congress Reps) (campus-wide volunteer management) Community Service Work-Study Other Student Service Projects/Clubs (one-year commitment by student) (1x or occasional service projects) www.bonner.org
  • 7. Program Management: Carson-Newman College Bonner Center for Service Learning & Civic Engagement www.bonner.org
  • 8. Program Management: Carson-Newman College Bonner Center for Service Learning & Civic Engagement President www.bonner.org
  • 9. Program Management: Carson-Newman College Bonner Center for Service Learning & Civic Engagement President Director www.bonner.org
  • 10. Program Management: Carson-Newman College Bonner Center for Service Learning & Civic Engagement President Director Community Connections Coordinator (VISTA) www.bonner.org
  • 11. Program Management: Carson-Newman College Bonner Center for Service Learning & Civic Engagement President Director Community Bonner Scholars Connections Coordinator Coordinator (VISTA) www.bonner.org
  • 12. Program Management: Carson-Newman College Bonner Center for Service Learning & Civic Engagement President Director Bonner Center Community Bonner Scholars Administrative Connections Coordinator Assistant Coordinator (VISTA) www.bonner.org
  • 13. Program Management: Carson-Newman College Bonner Center for Service Learning & Civic Engagement President Nonprofit Leadership & Social Director Entrepreneurship Studies Bonner Center Community Bonner Scholars Administrative Connections Coordinator Assistant Coordinator (VISTA) www.bonner.org
  • 14. Program Management: Carson-Newman College Bonner Center for Service Learning & Civic Engagement President Nonprofit Engaged Leadership & Social Scholarship Director Entrepreneurship Committee Studies Bonner Center Community Bonner Scholars Administrative Connections Coordinator Assistant Coordinator (VISTA) www.bonner.org
  • 15. Program Management: Carson-Newman College Bonner Center for Service Learning & Civic Engagement President Dean of the School of Social Sciences Nonprofit Engaged Leadership & Social Scholarship Director Entrepreneurship Committee Studies Bonner Center Community Bonner Scholars Administrative Connections Coordinator Assistant Coordinator (VISTA) www.bonner.org
  • 16. Program Management: Carson-Newman College Bonner Center for Service Learning & Civic Engagement President Dean of the School Provost of Social Sciences Nonprofit Engaged Leadership & Social Scholarship Director Entrepreneurship Committee Studies Bonner Center Community Bonner Scholars Administrative Connections Coordinator Assistant Coordinator (VISTA) www.bonner.org
  • 17. Program Management: Carson-Newman College Bonner Center for Service Learning & Civic Engagement President Dean of the School Provost of Social Sciences Nonprofit Engaged Leadership & Social Scholarship Director Entrepreneurship Committee Studies Bonner Center Community Bonner Scholars Administrative Connections Coordinator Assistant Coordinator (VISTA) Bonner Student Leadership Team www.bonner.org
  • 18. Program Management: Rhodes College Bonner Center for Faith & Service www.bonner.org
  • 19. Program Management: Rhodes College Bonner Center for Faith & Service Dean of Students www.bonner.org
  • 20. Program Management: Rhodes College Bonner Center for Faith & Service Dean of Students Director & Chaplain www.bonner.org
  • 21. Program Management: Rhodes College Bonner Center for Faith & Service Dean of Students Director & Chaplain Bonner Center VISTA www.bonner.org
  • 22. Program Management: Rhodes College Bonner Center for Faith & Service Dean of Students Director & Chaplain Community Service Coordinator Bonner Center VISTA www.bonner.org
  • 23. Program Management: Rhodes College Bonner Center for Faith & Service Dean of Students Director & Chaplain Community Service Coordinator Bonner Center Work Study Student VISTA General (10 hrs/wk) www.bonner.org
  • 24. Program Management: Rhodes College Bonner Center for Faith & Service Dean of Students Director & Chaplain Community Service Coordinator Bonner Center Work Study Student VISTA General (10 hrs/wk) Rhodes Student Associate Bonner Program (10-15 hrs/wk) www.bonner.org
  • 25. Program Management: Rhodes College Bonner Center for Faith & Service Dean of Students Director & Chaplain Community Service Coordinator Bonner Senior Bonner Center Intern Work Study Student VISTA (4 hrs/wk) General (10 hrs/wk) Rhodes Student Associate Bonner Program (10-15 hrs/wk) www.bonner.org
  • 26. Program Management: Rhodes College Bonner Center for Faith & Service Dean of Students Director & Chaplain Community Service Coordinator Bonner Senior Bonner Center Intern Work Study Student VISTA (4 hrs/wk) General (10 hrs/wk) Rhodes Student Work Study Student Associate General Bonner Program (10 hrs/wk) (10-15 hrs/wk) www.bonner.org
  • 27. Program Management: Rhodes College Bonner Center for Faith & Service Dean of Students Director & Chaplain Rhodes Student Associate Community Service Religious Life Coordinator (10-15 hrs/wk) Bonner Senior Bonner Center Intern Work Study Student VISTA (4 hrs/wk) General (10 hrs/wk) Rhodes Student Work Study Student Associate General Bonner Program (10 hrs/wk) (10-15 hrs/wk) www.bonner.org
  • 28. Program Management: Rhodes College Bonner Center for Faith & Service Dean of Students Director & Chaplain Rhodes Student Associate Community Service Religious Life Coordinator (10-15 hrs/wk) Bonner Senior Rhodes Student Associate Bonner Center Intern Work Study Student Campus-Wide Service VISTA (4 hrs/wk) General (10-15 hrs/wk) (10 hrs/wk) Rhodes Student Work Study Student Associate General Bonner Program (10 hrs/wk) (10-15 hrs/wk) www.bonner.org
  • 29. Program Management: Rhodes College Bonner Center for Faith & Service Dean of Students Director & Chaplain Rhodes Student Rhodes Student Associate Associate Community Service General Religious Life Coordinator (10-15 hrs/wk) (10-15 hrs/wk) Bonner Senior Rhodes Student Associate Bonner Center Intern Work Study Student Campus-Wide Service VISTA (4 hrs/wk) General (10-15 hrs/wk) (10 hrs/wk) Rhodes Student Work Study Student Associate General Bonner Program (10 hrs/wk) (10-15 hrs/wk) www.bonner.org
  • 30. Program Management: Stetson University Center for Service Learning www.bonner.org
  • 31. Program Management: Stetson University Center for Service Learning Dean of Students www.bonner.org
  • 32. Program Management: Stetson University Center for Service Learning Dean of Students Assistant Director of Community Engagement and Outreach Initiatives www.bonner.org
  • 33. Program Management: Stetson University Center for Service Learning Dean of Students Assistant Director of Community Engagement and Outreach Initiatives Bonner Program Coordinator (VISTA) www.bonner.org
  • 34. Program Management: Stetson University Center for Service Learning Dean of Students Assistant Director of Community Engagement and Outreach Initiatives Bonner Program Coordinator (VISTA) Community Engagement Specialist (10-12 hrs/wk) www.bonner.org
  • 35. Program Management: Stetson University Center for Service Learning Dean of Students Assistant Director of Community Engagement and Outreach Initiatives CAUSE Advisor & Bonner Program Service-Learning Coordinator (VISTA) Program Coordinator (VISTA) Community Engagement Specialist (10-12 hrs/wk) www.bonner.org
  • 36. Program Management: Stetson University Center for Service Learning Dean of Students Assistant Director of Community Engagement and Outreach Initiatives CAUSE Advisor & Bonner Program Service-Learning Coordinator (VISTA) Program Coordinator (VISTA) Community Student Engagement Engagement Specialist Facilitator (10-12 hrs/wk) (10-12 hrs/wk) www.bonner.org
  • 37. Program Management: Stetson University Center for Service Learning Dean of Students Assistant Director of Community Engagement and Outreach Initiatives CAUSE Advisor & Center for Service Bonner Program Service-Learning Learning Manager Coordinator (VISTA) Program Coordinator (VISTA) Community Student Engagement Engagement Specialist Facilitator (10-12 hrs/wk) (10-12 hrs/wk) www.bonner.org
  • 38. Program Management: Stetson University Center for Service Learning Dean of Students Assistant Director of Community Engagement and Outreach Initiatives CAUSE Advisor & Center for Service Bonner Program Service-Learning Learning Manager Coordinator (VISTA) Program Coordinator (VISTA) Community Student Engagement Engagement Technology Manager Specialist Facilitator (10-12 hrs/wk) (10-12 hrs/wk) (10-12 hrs/wk) www.bonner.org
  • 39. Program Management: Stetson University Center for Service Learning Dean of Students Assistant Director of Community Engagement and Outreach Initiatives CAUSE Advisor & Center for Service Bonner Program Service-Learning Learning Manager Coordinator (VISTA) Program Coordinator (VISTA) Community Student Community Partner Engagement Engagement Technology Manager Manager Specialist Facilitator (10-12 hrs/wk) (10-12 hrs/wk) (10-12 hrs/wk) (10-12 hrs/wk) www.bonner.org
  • 40. Working Session Map your institution’s org chart, including staff and student roles www.bonner.org
  • 41. Management Roles & Process
  • 42. Program Management: Community Partnerships Agency Student Coordinator Coordinator Volunteers www.bonner.org
  • 43. Program Management: Community Partnerships — Team Roles Team Roles Expectations • attends summer orientation Agency Site Supervisor • collaborates on developing annual site-based plan (lead agency/site administrator working with site coordinator) • meets regularly with site coordinator Student Site Coordinator • collaborates on developing annual site-based plan (responsible for managing partnership with the school & serves as link • meets regularly with site supervisor to campus director or coordinator) • leads weekly site-based student team meetings • meets regularly with site coordinator Student Project Coordinator • develops project plan (responsible for particular project or event at the school) • recruits & supervises volunteers for project Regular Volunteers • attend weekly site/project team meetings (responsible for particular project within the school) • volunteer at site Occasional Volunteers • volunteer at site (serve at one-time events at the school) www.bonner.org
  • 44. Program Management: Community Partnerships — Org Structure Faculty, Campus Center Community Advisory Administrators & Staff Board Other Offices Site-Based Team Site-Based Team Site-Based Team Site-Based Team Big Brother/Big Sister Soup Kitchen WaterWatch Adult Education (Mentoring) (Hunger) (Environment) Site-Based Team Site-Based Team Site-Based Team Housing Aging Population Immigration www.bonner.org
  • 45. Program Management: Student Leaders Roles Meetings & Position Responsibility Support - team management at service site Site-Based - issues-based research - Student Handbook Live Team Leader - site project coordinator - student-initiated team meetings - represent class on the student leadership team - Student Handbook Live Class Rep - familiarity with the student development model - student leadership team meetings - represent their Bonner program to the Network - bring the Network back to their Bonner program - Summer Leadership Institute Congress Rep - Fall Congress Meeting - create & lead project to strengthen program - assist staff with general program management - take on special projects - Summer Leadership Institute Senior Intern - Fall Congress Meeting - plan, facilitate, and supervise Bonner meetings, trainings, and activities www.bonner.org 15
  • 46. Program Management: Bonner Congress Leadership - Two motivated students who show leadership potential and a desire to improve your program, school, and community Who? - Willing to communicate with peers, the Foundation, and other schools - Will make a commitment above and beyond their regular service hours -Educate yourself and prospective students on the role -Work with students to identify idea for their Congress Proposal How to pick? -Create a process that includes student voice (voting, presentations, nomination committee) and administrator input - design & implement a plan for a big idea to build or strengthen their Bonner Program, campus, or community What they do? - collaborate with other Reps on their projects, and learn from the examples of other campus programs - attend two meetings annually where they represent their campus program - online (emails, Bonner Congress Group, Wiki) When & Where? - October 23-25, 2009 at University of Richmond in Virginia - June 3-6, 2010 at Berea College in Kentucky www.bonner.org 16
  • 47. Program Management: Congress Networking Tools Congress Wiki Administrator Guide Congress Forum Congress Facebook www.bonner.org
  • 48. Program Management: Senior Intern Leadership - 1 or more (some schools have 3) motivated rising Seniors (or Juniors) who serve in key program management roles Who? - Primary placement for 10 hours/week is with Bonner Program - Have demonstrated and developed leadership qualities throughout program (or on campus for new programs) -Identify students who have strong understanding of Bonner Program and/or how service is organized on your campus How to pick? -Groom students in Junior year (or before); some Senior Interns start in the summer before their year -Many Senior Interns were Congress Reps or had strong role in program - Coordinate the Bonner Leadership Team (students) - Organize meetings, training, & enrichment activities What they do? - Help manage service sites, serving as a liaison between students, sites, and administrative team - Help manage BWBRS - Senior Interns have track at Summer Leadership Institute When & Where? - June 3-6, 2010 at Berea College in Kentucky www.bonner.org 18
  • 49. Program Management: Senior Intern Networking Tools Senior Intern Forum Senior Intern Wiki www.bonner.org
  • 50. Team Mtgs Staff Student Leaders Community Partners Summer Orientation/Planning Orientation/Planning Orientation/Planning Week 1 Monday Meeting Tuesday Meeting Week 2 Monday Meeting Week 3 Monday Meeting Tuesday Meeting Week 4 Monday Meeting Phone/Email Check-In Week 5 Monday Meeting Tuesday Meeting Week 6 Monday Meeting Week 7 Monday Meeting Tuesday Meeting Week 8 Monday Meeting Phone/Email Check-In Week 9 Monday Meeting Tuesday Meeting Week 10 Monday Meeting Week 11 Monday Meeting Tuesday Meeting Week 12 Monday Meeting Phone/Email Check-In Week 13 Monday Meeting Tuesday Meeting Week 14 Monday Meeting Week 15 Monday Meeting Tuesday Meeting Planning Meeting
  • 51. Worksheet • Review list of functions & job titles/ descriptions • Draft Leadership Team meeting schedule www.bonner.org
  • 52. Web Tools
  • 53. Web Tools: Social Media www.bonner.org
  • 54. Web Tools: Social Media Blogging www.bonner.org
  • 55. Web Tools: Social Media Blogging Networking www.bonner.org
  • 56. Web Tools: Social Media Blogging Networking Sharing www.bonner.org
  • 57. Web Tools: Social Media Blogging Networking Sharing Collaborating www.bonner.org
  • 58. Web Tools: Program Management BWBRS Ning Twitter Wiki www.bonner.org
  • 59. Program Management: BWBRS — Bonner Scholar Reporting www.bonner.org 25
  • 60. BWBRS Students Community Partners Staff Week 1 Submit CLA | Log Hours Sign CLA Approve CLA Week 2 Log Hours Week 3 Log Hours Monitor Status Week 4 Log & Submit Hour Logs Sign Hour Logs Approve Hour Logs Week 5 Log Hours Troubleshooting Week 6 Log Hours Week 7 Log Hours Monitor Status Week 8 Log & Submit Hour Logs Sign Hour Logs Approve Hour Logs Week 9 Log Hours Troubleshooting Week 10 Log Hours Week 11 Log Hours Monitor Status Week 12 Log & Submit Hour Logs Sign Hour Logs Approve Hour Logs Week 13 Log Hours Troubleshooting Week 14 Log Hours Log & Submit final Hours Sign Hour Logs Approve Hour Logs Week 15 & Service Accomplishments & Service Accomplishments & Service Accomplishments
  • 61. Social Media Tools: Program Management BWBRS Ning Twitter Wiki www.bonner.org
  • 62. Anyone with account can edit Share key forms, handbooks, etc. Embed Calendar, Video, Slideshows
  • 63. A simple profile introduces your community partners. Site-based teams manage & share work.
  • 64. Customize design Links to other resources
  • 65. Social Media Tools: Training and Enrichment Stetson University NJ BLP Program Ripon College Centre College www.bonner.org
  • 66. Social Media Tools: Recruiting and PR Facebook Video Blog Wiki www.bonner.org
  • 67. Social Media Tools: Training and Enrichment Facebook Video Blog Social Bookmarking www.bonner.org
  • 68. Social Media Tools: Networking Facebook Video Ning Wiki www.bonner.org
  • 69. Social Training & Program Recruiting & PR Networking Media Plan Education Management Bonner Program Campus- Wide ★ Blog with entries from current Bonners ★ Videos & podcasts of training ★ Google group calendar for scheduling ★ Bonner Network wiki serving as a hub of ★ Facebook Group for service center with workshops and coordinating information sharing ★ Bonner Foundation blog to announce and share regular updates ★ How-to videos and screencasts ★ Campus service center wiki hub with pages Foundation news ★ PR video profiling center, service partners, ★ Video profiles of issues, partners, places, for service project teams and other areas ★ Bonner Foundation Google group calendar SERVE 2.0 service opportunities and events ★ Video interviews of students, partners, etc. ★ Campus service center wiki with training & ★ Google email discussion list ★ Facebook Group for service project ★ Bonner Network weekly email update ★ National Bonner Facebook Groups: TOOLS faculty, etc. education resources ★ Social bookmarking for issue & other teams ★ RSS feeds to keep up with website(s) National Bonner Love Group, Bonner Congress & Bonner Administrators ★ Video & photo & social bookmarking web resources sharing ★ Blog(s) for reflection, announcements, etc.
  • 70. Campus-Wide Collaboration
  • 71. Campus-Wide Collaboration: Considerations for Where Bonner is Housed • Governance (best department or division) - Student affairs vs. academic affairs - Other innovative options • Access to resources • Visibility and location - Access to students - Access to faculty - Culture of service • Institutional respect and future promise www.bonner.org
  • 72. Campus-Wide Collaboration: Considerations for Where to House Bonner Type Strengths Concerns Other Fails to become integrated at Fit with broader departmental the institution’s core; lack of Many campuses have started Student Affairs mission; student-led programs; curricular change; co-curricular from this vantage point can reach larger scale devaluation May build around the Service can be episodic if only Having program under capacities of faculty & students tied to courses; lack of student Academic Affairs and, with care, meet more voice and leadership; staff Academic Affairs does not guarantee curricular change complex community desires driven Student & Campus can provide a broader Lack of coordination can lead This strategy may be equally Academic Affairs range of student & faculty to frustration; students often effective; it largely depends on involvement and types of civic left to navigate options on the leadership & resources (separate but coordinated) engagement their own Leverages resources from & Integrated Center change within curricular and Coordination and decision- (‘hub’ where curricular & co-curricular; high potential for making may involve more time campus-wide & people co-curricular are combined) institutionalization www.bonner.org
  • 73. Campus-Wide Collaboration: Networking with Key Stakeholders on Campus Academic Student Life/Affairs Admissions Shared training; calendar; student Departments recruitment, selection, diversity CBR, PolicyOptions.org, SL groups courses, minor Career Services Chaplain/Religious career advising, fairs, trainings, Bonner Life nonprofit career exploration, internships Program vocation; advising; enrichment workshops Multicultural International Affairs Public Relations Affairs media, news, webpages diversity, training, recruitment, study abroad, trips, internships community relations www.bonner.org
  • 74. Program Management: Campus Examples www.bonner.org
  • 75. Campus-Wide Collaboration: Institutional Support—Some Key Levers • Bonner Director/Program access to senior leadership • Financial support for students to engage in service • Visibility in online and written communications (from recruiting to alumni news) • Faculty involvement and curriculum reform • Central place for service & civic engagement in defining mission, strategic plans, and budget priorities www.bonner.org
  • 76. Campus-Wide Collaboration: What You Can Do • Strategically build your staff—starting with students • Creatively consider new programs—from more Federal Work Study placements to partnering with national organizations • Integrate, integrate, integrate • Communicate frequently, positively, and strategically with those above you—manage up • Build a core constituency or a working committee of key stakeholders to plan next stages www.bonner.org

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