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When BPM goes Social

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When BPM goes social: Add collaboration capabilities to your BPM Apps …

When BPM goes social: Add collaboration capabilities to your BPM Apps


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  • 1. WHEN BPM GOESSOCIAL Add collaboration capabilities to your BPM Apps 1
  • 2. AGENDA• About BonitaSoft• About Bonita Open Solution• Social BPM : use cases• Demo• How BonitaSoft can help you 2
  • 3. ABOUT BONITASOFT 3
  • 4. KEY MILESTONESDemocratizing BPM for more than 10 years• 2001 Bonita project is founded• 2003 Bonita project is supported by Bull S.A.• 2008 Bonita 4 is released | 100,000 downloads• 2009 BonitaSoft is founded in Grenoble, France• 2010 Bonita Open Soluton 5 is launched - Paris & San Francisco offices are open• 2012 BonitaSoft signs its 450th customer 4
  • 5. FUNDING€12.5 Millions to to fuel continued worldwide growth• 2009 | €2.5 Millions 1st round: Ventech and Auriga Partners• 2010 | €2 Millions Additional 1st round: Ventech and Auriga Partners• 2011 | €8 Millions 2nd round: Ventech, Auriga Partners and Serena Capital 5
  • 6. #1 IN OPEN SOURCE BPM AWARDS• 1,500,000 DOWNLOADS• 45,000 COMMUNITY MEMBERS• 500 CUSTOMERS• 100 EMPLOYEES• 60 TECH & SI PARTNERS 6
  • 7. “Bonita Open Solution is the onlyopen-source product that meetsGartners definition of a BPMS.”Open Source BPM report, June 2011 7
  • 8. 500 CUSTOMERS IN 60 COUNTRIES
  • 9. EXAMPLE USAGE SCENARIOS HELP DESK SALES ORDER E-GOVERNMENT MANAGEMENT Canary Islands Internal ticketing Automated E-Government / support request sales order apps (centralized applications management & clustered) Key benefits: Key benefits: Key benefits: response times increased dramatically significantly processing reduced admin. reduced capacity by 30% costs 9
  • 10. WHAT WE DO.Delivering Business Efficiency by turningProcesses into ApplicationsHOW WE DO IT. THE BENEFITS.• Graphical Studio • Improved collaboration• Business & Tech collaboration • Fast IT alignment to business• Processes + Apps + Analytics • Easy to update & maintain• Process templates • Immediate ROI
  • 11. ABOUT BONITA OPEN SOLUTION 11
  • 12. DESIGN. Bonita Studio • Notation BPMN 2.0 • Customized per user profile • Drag-n-drop application development 12
  • 13. CONNECT. … to almost any Information System 13
  • 14. RUN. In Bonita UserXP Inbox or as a standalone application 14
  • 15. ARCHITECTUREBonita User Experience Bonita Apps Your Apps IS • Manage tasks • Monitor processes E-Mail DB API (Java,EJB, Web Service) LDAP BAM User Task ProcessBI/KPIs Mgmnt. Mgmnt. Mgmnt. Connectors CRM Bonita Execution Engine ERP Bonita Studio (clients) … 15
  • 16. SOLUTION BENEFITS Business Users (process owners) • Build the most productive process for your department • Quickly discover bottlenecks in your process • Process more items with the same headcount • React more quickly with real-time monitoring • Get IT deliver the system you expected 16
  • 17. SOLUTION BENEFITS Technical Users • Easily capture business requirements • Quickly deploy web based applications for the End Users • Fast connect End Users to other systems • Monitor the performance of the application to ensure no loss of productivity • Prove technical value through increased department productivity 17
  • 18. SOLUTION BENEFITS End-Users • Better prioritize which task(s) need to be completed first • More quickly complete the tasks assigned to them • Gain a better understanding of what has been completed during the process • Collaborate with other users to more quickly complete the process 18
  • 19. USE CASESSocial media + Bonita Open Solution = improved collaboration 19
  • 20. IDENTIFICATION + REACTION Tweet Community Tweet #question manager #answer« delivery? » « currently being sent » After-sales Marketing Logistics 20
  • 21. OTHER CASES• PROCESS MILESTONES NOTIFICATION > Providing visibility on the state of a process in the in the logistics chain• NEEDS DETECTION > Social networks can be used as alternative sales channels• “BAD BUZZ” DETECTION > Automate the detection system customer dissatisfaction and respond promptly 21
  • 22. DEMOUse the Salesforce.com’s tool for collaboration asa notification interface 22
  • 23. LEAVE REQUESTS MANAGEMENTUSING CHATTER• The employee fills the leave application form• The manager is notified through Chatter and accesses the request• If the request is validated, the HR manager is notified and confirms the request 23
  • 24. DEMANDE DE CONGÉS VIA CHATTERRequest Notifications Update Payroll system 24
  • 25. HOW CAN BONITASOFT HELP YOUCommercial offerings 25
  • 26. COMMERCIAL OFFERINGSWe support your projects and accelerate their success• Professional Services - Training - Certification in development and administration - Consulting: On-Site or Remote• Annual Subscription Pack (SP) - Gold or Platinum Technical Support - Features to facilitate collaboration, speed development, aid testing and deployment 26
  • 27. CONSULTING SERVICES• Process Design Definition and agreement among stakeholders• Evaluation of Impact On hardware, existing software, external data, etc.• Process Optimization Feedback to business to adjust the process to ensure it is optimized from a technical and business prospective• Testing Ensure business requirements match implementation• Production Performance and growth are ensured 27
  • 28. BONITASOFT SUBSCRIPTIONSBonita Open Solution• Open source license• Free of charge• Community supportSubscription Packs• Commercial license Team collaboration• Professional Support • Shared repository• Software Upgrades • Productivity features Mission-critical Business driven • Monitoring • Process templates • Error management • Custom profiles
  • 29. SUBSCRIPTION PACK ADDED-VALUEAccelerate your project with productivity features: • Increase collaboration and communicate with your stakeholders and colleagues • Advanced productivity • Business process templates ensure fast progressSecure your project from the beginning: • Incident management • Bug fixing 29
  • 30. BONITA OPEN SOLUTION EDITIONS Subscription Packs Open Source Teamwork Efficiency Performance For first projects Collaborative environments Advanced environments Mission-critical• Graphical modeling • Shared repository• User preferences • Development productivity Teamwork• Connectors, e.g.: • Documentation generation Email, Secure Web Services, Drools • • Search Custom reports & + Efficiency• Form designer• BPMN 2.0 • dashboards LDAP synchronization • Custom profiles +• Versioning • Secure graphical • Process templates:• Simulation Web Services discovery HR, Finance, Quality• Multi-tenancy • Salesforce Connector & IT management• Widget hints, tooltips • Built-in document mgmnt. • Enterprise document • Resource monitoring• Online documentation • Generate PDF from data management (CMIS) • Process monitoring• User guidance • Custom look-n-feel • SAP Connector • Error management • Gold professional support • Gold or platinum • Gold or platinum professional support professional support 30
  • 31. CUSTOMER SUPPORT LEVELSSupport levels Gold PlatinumSupport Hours 9am to 5pm on business days 24/7Number of Contacts 2 5Support Portal Yes YesPhone Support No YesNumber of Cases Unlimited UnlimitedInitial Response Time (S1) 3 business hours 2 hoursPatches Yes YesOnline Resources Getting started guides Full access to Knowledge Base 31
  • 32. TIME ZONES OF REFERENCEFrom GMT+1 (CET) Paris Berlin Madrid To GMT-8 (PT)San Francisco Los Angeles Vancouver 32
  • 33. ACCELERATE YOUR BUSINESS SOLUTIONSCorporate Function Process TemplatesHuman Resources- Recruitment & Selection- On-boarding- Paid Time-OffCorporate Finance- Procure-to-PayQuality Management- Process GovernanceIT Management- Claims ManagementMore to come … 33
  • 34. QUESTIONS 34
  • 35. THANK YOU, AND…Stay connected with us! CORPORATE WEBSITE OPEN SOURCE COMMUNITY • Product & Services descriptions • Forums • References & Use Cases • Contributions • Webinars & White papers • Source Code youtube.com/ twitter.com/ linkedin.com/groups? facebook.com/ bonitasoft bonitasoft gid=3182097 bonitasoftbpm 35