The Future of BPM: Tips, Trends & Customer Pain Points

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Learn why many organizations are choosing BPM, and how BPM is driving changes within these organizations.

Through a special partnership with blogger and CTO, Steve Hamby, you will learn about the recent trends that has propelled the growth of BPM, and about the common problems BPM users run into.

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  • Thank you for sharing the webinar presentation Zeshan. If you're interested, you can listen to the recording here: http://www.bonitasoft.com/resources/webinar/future-bpm-tips-trends-customer-pain-points
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  • Here’s a look at BonitaSoft in a nutshell and by the numbers. We are the leader in open source Business Process Management. Our mission is simple: to democratize BPM by offering a complete Open Source Business Process Management Suite.In the upper left, you see:The core technology was created more than 10 years ago as the Bonita open source project by our co-founder and CEO, Miguel ValdesBonitaSoft was created in 2009 by the founders of the Bonita Open Source Project. This project, launched in 2001, was the pioneer in Open Source solutions for workflow management and BPM.Since 2003, a very strong community of users and contributors has developed around Bonita. On these solid foundations, BonitaSoft was created in 2009 to fully democratize BPM with the first Open Source BPM solution on the market.Upper right: We are fast growing by every measure and we announced this in a milestone release in September 2011. Most importantly of course, we have more than 350 customers in only 3 years of commericial operations.Lower left: we are a large global company with 5 offices in three countries and over 100 employees.Lower right: Finally, we are receiving a lot of recognition which gratifies us, but we continue to push the boundaries.And we do that for technical projects in terms of providing embeddable components that are easy to build process-driven applications.And we offer business solutions with the ability to run applications for your choice of application server as well as providing process templates for your specific corporate function. We will discuss that aspect more later.Our solution therefore is easily to use, and is meant for both business and technical users in terms of design, and easily of connectivity to other systems.
  • The Future of BPM: Tips, Trends & Customer Pain Points

    1. 1. THE FUTURE OF BPM: TIPS, TRENDS & CUSTOMER PAIN POINTS Steve HambyMac McConnell CTO, Orbis Technologies VP of Marketing, BonitaSoft28/09/2012 1
    2. 2. WELCOME: ABOUT STEVE & MAC Steve Hamby Mac McConnell Steve has 25 years of experience in the IT Mac McConnell is the VP of Marketing at industry, concentrating on XML, SOA, IT BonitaSoft and is responsible for all consulting, data architecture, and data aspects of global marketing, including management. Steve has authored brand numerous articles on information awareness, communications, demand and technologies, including his regular lead generation, and go to market. He technology blog on The Huffington Post. comes to BonitaSoft from BlueBird Steve is an awardee of the 2012 Strategies, a San Francisco-based lead InfoWorld Technology Leadership Award. generation advisory firm.28/09/2012 2
    3. 3. WEBINAR OVERVIEW • Business Process and BPM Terminology • BPM Lifecycle • BPM Historical Perspective • BPM Interest Trend • BPM Market Overview • BPM Standards • BPM Drivers for Adoption • BPMS Common Components • BPMS Pain Points Addressed • BPMS Obstacles to Avoid • BPMS Deployment Issues • BPM Trends and Future28/09/2012 3
    4. 4. BUSINESS PROCESS AND BPM Understanding the Terminology • A business process is [or should be] a collection [serial, parallel, network, etc.] of related, structured, value-added activities, performed by relevant roles or collaborators, which purposefully produce specific services or products and/or satisfy particular business objectives • Business processes are often visualized as a sequence of activities with interleaving decision points or as a sequence of activities with relevance rules based on the data in the process • Composed of human and technological factors • BPM is a holistic management approach focused on aligning organizational objectives and other aspects to continuouslyimprove business processes; i.e., a “process improvement” process Source: Derived from multiple sources including Wikipedia28/09/2012 4
    5. 5. BPM LIFECYCLE The “Continuous Process Improvement” Process Identify and describe existing processes and define "to-be" processes: Identify potential • Process flow and attributes or actual • Alerts and notifications bottlenecks • Escalations Identify potential • SOPs opportunities for • SLAs cost savings or • Task hand-offs improvements Perform “what-if” analysis on combinations of variables to determine how the process might operate under different Tracking individual circumstances processes: Process state –Performance statistics – 28/09/2012 5
    6. 6. BPM HISTORICAL PERSPECTIVE Hasn‟t This Been Done Before? • BPM has Multiple Use Cases – More than just human workflow automation • BPM Supports Process Design as it Exists • BPM Integrates Business Requirements in Enterprise IT Ecosystem – Leverages IT Capabilities and Goodness • Single BPMN Standard Promotes Interoperability28/09/2012 6
    7. 7. BPM INTEREST TREND How HOT is BPM? Search trend for “BPM” Search trend for “SOA”Search trend for “Cloud Computing” Search trend for “BPM” Search trend for “business process” News trend for “BPM” Source: Google Trends, SEP 201228/09/2012 7
    8. 8. BPM MARKET OVERVIEW Growing Market With Mature Products • Worldwide spending on BPMS is expected to reach $2.6 billion, up 6.9% compared to 2011 (Source: Gartner) • Global Industry Analysts research suggests that the global BPM market will reach $5.3 billion by 2017 BPM Deployments by Region BPM Deployments By Industry Manufacturing North America Government South America Utilities Europe Financial Services Asia & Pacific Technology Africa & Middle East Other Source: Transformation and Innovation State of the Market Report28/09/2012 8
    9. 9. BPM STANDARDS Promoting Interoperability • Business Process Model and Notation (BPMN): – Provides model to describe internal business processes, collaborations, and transactions in a graphical notation – Promotes communication of processes in a standard format – Managed by Object Management Group (OMG) – Can be represented as XML Metadata Interchange (XMI) • Other Standards: – Business Process Execution Language (BPEL): Organization for the Advancement of Structured Information Standards (OASIS) standard executable language for specifying actions within business processes with web services – Web Services Flow Language (WSFL): An XML language for the description of Web Services compositions as part of a business process – Business Process Markup Language (BPML): BPM Initiative (BPMI) standard language for modeling business processes28/09/2012 9
    10. 10. WHY BPM Drivers for Adoption: Aligning IT to Business Needs • BPM promotes a collaboration to rapidly automate processes – Business users design processes with IT … business “owns” the process – IT facilitates with deployment infrastructure, system integration, and enterprise IT governance • Getting IT and Business Users to Collaborate on Process Optimization Fosters “Business Agility” – 99% of the CIOs with a mandate to transform their business are considering BPM to provide better internal collaborative processes to assist in that transformation (Source: 2011 IBM CIO Survey) By 2020, Empowered Business Technology will be commonplace in organizations Source: Forrester Research28/09/2012 10
    11. 11. WHY BPM Drivers for Adoption: Operational Efficiency • Minimizing waste within operations • Volatile marketplace continues to drive cost-cutting measures – Global marketplace demands competitive price and quality • BPM helps organizations reduce costs by creating smarter processes that increase operational efficiencies – Automating manual processes increases productivity – Reducing cycle times for key processes reduces costs • Customer satisfaction – Optimize partner network processes – Regulatory compliance reporting automation28/09/2012 11
    12. 12. WHY BPM Drivers for Adoption: Innovation • Establish innovation process to drive innovation from analysis of strategic goals to idea generation to product release to measuring success and more – Collaboration is key » Innovation team » Operations » Across traditional business silos – BPM simulation can be used to select new ideas – Monitoring helps optimize the innovation process • Create new processes to drive innovation – New supply chain process – Enhancing customer-facing processes (e.g., claims process)28/09/2012 12
    13. 13. WHY BPM Drivers for Adoption Operational Efficiency Organizational Agility Innovation Business Driver 2011 Customer Service 2009 2007 Regulatory 2005 Other Manage IT resources 0% 10% 20% 30% 40% 50% 60% 70% Source: Derived from BPTrends Research Data28/09/2012 13
    14. 14. BPM SERVER / SUITE (BPMS) Common Capabilities • Process Modeling Interface • Process Execution Engine • Development Tools • Monitoring Components (Business Activity Monitoring [BAM]) • Optimization Services • System Administration • Usability, Documentation, and Technical Support • Collaboration Services • Mobile Capabilities • Cloud Deployment • Social BPM Services • Preconfigured Industry Modules • Case Management • Process Mining and BI tools28/09/2012 14
    15. 15. BPM SERVER / SUITE (BPMS) Addressing User Pain Points Top Pain Point Addressed in BPM Deployments Standardize Process Models Operations and Personnel Performance Ensure Accurate and Consistent Data Entry or Document… Enforce Best Practices and Required ProceduresChange Business Rules and Processes Without Impacting… % Selected Automation of SOPs Analytical ReportingVisualize, Simulate, and Troubleshoot Business Processes 0% 5% 10% 15% 20% 25% 30% Source: Transformation and Innovation State of the Market Report28/09/2012 15
    16. 16. BPM SERVER / SUITE (BPMS) Obstacles to Avoid • “Its not really implementing the software thats the problem … youre changing the way people work, and [need to ensure] that two years from now, they dont go back to their old habits while also trying to circumvent [what they were told to change],"Source: Gartner • Five barriers to BPM success (Source: Forrester): – Unable to demonstrate the value delivered – Starting BPM without understanding BPM – Rely on facts, not perceptions – Dont forget ROI – Measuring rather than improving • Implementing a BPMS without analyzing requirements for BPM use cases • Forgetting human factors with “blind” focus on process optimization • Not establishing a BPM Maturity Model28/09/2012 16
    17. 17. BPM SERVER / SUITE (BPMS) Deployment Issues Top BPM Deployment Issues Excessive Scope Creep Politics % Selected Training Underestimated Process or Organizational Issues 0% 10% 20% 30% 40% 50% Source: MarketIQ28/09/2012 17
    18. 18. BPM TRENDS AND FUTURE The Crystal Ball Perspective • Continued Growth in BPM Market – $8 Billion Global Market by 2020 • Mergers and Acquisitions … Market Consolidation and Market Integration – Open Text‟s ~$440 million acquisitions of Metastorm and Global 360 – IBM Acquisition of Lombardi • Increased Social BPM Offerings • BPM & Cloud Growth – Automating Cloud Governance Processes – PaaS / SaaS / AaaS BPM Offerings • Expansion of Mobile Offerings • Intersection with Web 3.0 (LinkedData, etc.) • Increased Use of BPM to Empower Business Technology28/09/2012 18
    19. 19. SUMMARY • BPM is a HOT Market – Market Growth Expected to Double in 5 Years and Continue to Grow for Foreseeable Future • BPM: – Enables „Business Agility‟ – Drives Operational Efficiencies – Promotes Innovation • BPM Servers / Suites Provide Key Capabilities to Enable BPM • Many Successful Implementations Exist to Leverage Best Practices – Several obstacles and pitfalls to avoid have been documented • BPM is a HOT Market28/09/2012 19
    20. 20. YOUR QUESTIONS ANSWERED You can simply copy and paste simple images (found through creative commons or iStock) and use them to relay a point in an aesthetic manner.28/09/2012 20
    21. 21. The Leader in Open Source BPMProcess-driven applications from whiteboard to reality for technical and business audiences – powerfully, easily, and affordably Thriving Community Global Presence V1 Launched in 2001 400 customers 1.5 M+ downloads 20,000+ contributors Grenoble – Paris – New York 50+ tech and SI partners San Francisco Award Winner Featured www.bonitasoft.com | Copyright © BonitaSoft S.A. 21
    22. 22. 450+ CUSTOMERS IN 50 COUNTRIES
    23. 23. Thank you, and … Stay Connected with Us!• BonitaSoft.com twitter.com/bonitasoft www.bonitasoft.com – References, Webinars, White papers, etc. youtube.com/bonitasoft• Open Source Community www.bonitasoft.org http://www.linkedin.com/ – Forums, Contributions groups?gid=3182097• Corporate Blog www.bonitasoft.com/blog http://www.facebook.com/ bonitasoftbpm 23

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