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Managing Customer Relationships with Business Process Management Technologies
 

Managing Customer Relationships with Business Process Management Technologies

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BonitaSoft presentation given by Miguel Valdés Faura CEO and co-Founder @ SugarCrmCon 2010

BonitaSoft presentation given by Miguel Valdés Faura CEO and co-Founder @ SugarCrmCon 2010

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Managing Customer Relationships with Business Process Management Technologies Managing Customer Relationships with Business Process Management Technologies Presentation Transcript

  • Managing Customer Relationships with Business Process Management Technologies Miguel ValdésFaura CEO
  • Processes are everywhere… …and fundamental to all types of organizations – Marketing and Sales – Call Center – Human Resources – Internal policies and procedures – Communications BPM ? – R&D – Etc. Business Process Management is a means to model and automate processes in the way that people actually work day-to-day. 1
  • « 95% of applications world wide could leverage BPM technologies» www.bonitasoft.com | Copyright © BonitaSoft S.A. 2
  • Turning processes into running applications with BPM! Draw your business logic in a process Connect your process with your information system Customize and generate a running application from your process www.bonita soft.com | 05.08.10 3 © BonitaSoft
  • BonitaSoft –Our Mission BonitaSoft isdemocratizing a fully functional, open source BusinessProcessManagement solution that is: Easy to use and implement Powerful Cost effective 4
  • How did you manage your customer related processes? BPM Solution ? Customer + Relationship Management Solution Self coded applications or paperwork www.bonitasoft.com | Copyright © BonitaSoft S.A. 5
  • « Customer-related processes examples includes: sales budget approvals, campaign execution, lead qualification, lead routing, request for proposal submissions and sales follow-up» www.bonitasoft.com | Copyright © BonitaSoft S.A. 6
  • BonitaSoft and SugarCRM Design your processes Connect your processes withSugar Generate your web applications Manage your processes and applications 7
  • DEMO www.bonitasoft.com | Copyright © BonitaSoft S.A. 8
  • Thanks for your attention… BonitaSoftBlog BonitaSoft www.bonitasoft.com/blog www.bonitasoft.com BonitaSoftonTwitter twitter.com/bonitasoft BonitaSoft community www.bonitasoft.org BonitaSoftTV youtube.com/bonitasoft www.bonitasoft.com | Copyright © BonitaSoft S.A. 9