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Leverage The Power of Socal Media with BPM

by on May 28, 2013

  • 567 views

Failing to deliver great customer service over social channels like Twitter can carry big risks. Complaints and questions voiced on social media platforms are highly visible to other customers, and if ...

Failing to deliver great customer service over social channels like Twitter can carry big risks. Complaints and questions voiced on social media platforms are highly visible to other customers, and if you fail to acknowledge them your reputation can quickly deteriorate.
In this presentation, you will learn how BPM can help merge social media and customer service.
You will also learn how to integrate a process driven application into Salesforce Chatter for streamlined business processes, such as Employee Paid Time-off (PTO) Requests.

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Leverage The Power of Socal Media with BPM Leverage The Power of Socal Media with BPM Presentation Transcript