Presentatie Innovatie ledendag Boek.be

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Presentatie Innovatie ledendag Boek.be

  1. 1. i n n o v a t i e Ledendag 2010 Karel Ameije
  2. 3. 1
  3. 4. 1
  4. 5. 1 Projecten
  5. 6. 1 Visie 2011
  6. 7. 1 Succes factoren
  7. 17. 1 Projecten
  8. 18. Workflow
  9. 19. Verrijkte media INDD CSS XML XHTML XSLT ePub PDF QXD iPDF Mobipocket HTML5 .ISSUE
  10. 21. Verrijkte media Little Miss Robot
  11. 22. Time reading
  12. 23. Time reading
  13. 24. p r o e f KIOSK
  14. 26. Auteur Uitgever Distributeur Boekhandel Klant
  15. 34. … 7 instrumenten <ul><li>pr o e f KIOSK </li></ul><ul><li>c r e a LAB </li></ul><ul><li>Shoptimisation </li></ul><ul><li>Retail training </li></ul><ul><li>Retail2etail </li></ul><ul><li>CRM l i g h t </li></ul><ul><li>Herpositionering </li></ul>1. 2. 3. 4. 5. 6. 7. Demonstratie Management instrument Management instrument Management instrument Management instrument Management instrument Transformatie
  16. 35. Ondersteuning
  17. 36. 1 Visie 2011
  18. 37. One stop shop
  19. 38. Mobile Peer to Peer (P2P)
  20. 39. Mobile Peer to Peer (P2P)
  21. 40. Mobile Peer to Peer (P2P)
  22. 44. Kiosk Editor verrijking boekenplank Periodieke pers Andere Uitgevers Klant gegevens Content management E-boek.org webshops
  23. 45. 1 Succes factoren
  24. 49. SERVICE KNOW TARGET SELL Web Intelligence Segmentation / Scoring / Profiling E Business Sales Force Automation Epiphany Acquis Brann CIC Marketic One Epsilon Kana Rubric/Broadbase Prime Response … Chordiant Clientele IMA Pegasystems Silknet/Kana Peoplesoft/Vantive Clarify Onyx SAP FO Pivotal Siebel Astea Foresight Metrix RTS Symix Clarify Onyx Pivotal Siebel Vantive Broadvision Silknet/Kana IBM e-business Netscape Xpert Vignette Intershop Microsoft Site Server ATG… Tele sales Brock IMA Onyx Oracle Front Office Pegasystem SAP F.Office Siebel Vantive Brio Broadbase Business Objects Cognos Hyperion Essbase Seagate Software Microstrategy Campaign Management Webline (Cisco) Genesys (Alcatel) MG2 Interactions (e-mail,…) Geotel (Cisco) E Gain Call Center / Service Client Opportunity Identification Datamind Personify RightPoint Broadbase NetGenesis NetPerceptions Autonomy Decisive Quadstone SAS MarketFirst Paragren Customer Relationship Management Market & Customer Knowledge Customer Care Loyalty Process Sales Conversion Develop the Offer
  25. 51. SERVICE KNOW TARGET SELL Web Intelligence Segmentation / Scoring / Profiling E Business Sales Force Automation Tele sales Campaign Management Interactions (e-mail,…) Call Center / Service Client Opportunity Identification Customer Relationship Management Market & Customer Knowledge Customer Care Loyalty Process Sales Conversion Develop the Offer
  26. 52. SERVICE KNOW TARGET SELL Customer Relationship Management
  27. 53. SERVICE KNOW TARGET SELL Customer Relationship Management
  28. 57. Dank u!

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