Business Email Training

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A set of slides for basic email training in a business environment. Covers basics of style, etiquette and security. A generic presentation with no reference to any specific company or email software.

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  • Business Email Training

    1. 1. Bob Pritchett www.bobpritchett.com
    2. 2. <ul><li>Otherwise you look like an idiot </li></ul><ul><li>Grammers something you should do too along with punctuation; </li></ul>
    3. 3. <ul><li>John, how are you? We need to address a few points. A) The trip b) the new account; (C) technical support. This will really help, sincerely, joe. </li></ul>
    4. 4. <ul><li>John, How are you? We need to address a few points: A) the trip B) the new account C) technical support This will really help. Sincerely, Joe </li></ul>
    5. 5. <ul><li>Is your message really that important? </li></ul>
    6. 6. <ul><li>People don’t like to be screamed at </li></ul>
    7. 7. <ul><li>To: people who need to know or act on </li></ul><ul><li>CC: people who ought to know but don’t need to take any action </li></ul><ul><li>BCC: to protect address privacy when emailing a large group </li></ul><ul><li>Assume your use of BCC may be revealed </li></ul>
    8. 8. <ul><li>Do reply all when you have handled something sent to a group </li></ul><ul><li>Do not use reply all when your response is not of interest to everyone </li></ul><ul><li>Using reply all to emails sent to the whole organization is something you should think VERY CAREFULLY about </li></ul>
    9. 9. <ul><li>You will really annoy EVERYONE who reads an email like this . It doesn’t matter if it is REALLY FUNNY or not. </li></ul>
    10. 10. <ul><li>Please send this reminder about chain letters to 3 co-workers and add your name to the bottom of the list. </li></ul>
    11. 11. <ul><li>If you don’t need one to prepare for a legal proceeding, don’t request one. </li></ul><ul><li>They aren’t that useful for legal proceedings. </li></ul>
    12. 12. <ul><li>Dear Customer, Attached is a link to the page you need. Company Tech Support ---- Jim, please send this customer a link to the support page he needs right away. Don’t wait, because he’s an impatient jerk and is writing a review for a big magazine this week. – Joe </li></ul>
    13. 13. <ul><li>Email is not secure. </li></ul><ul><li>Don’t even send a credit card number in an email receipt. </li></ul>
    14. 14. <ul><li>By management </li></ul><ul><li>By customers </li></ul><ul><li>By competitors </li></ul><ul><li>By your friends </li></ul><ul><li>By attorneys who wish you no harm, but have to destroy you because, “It’s my job. Nothing personal.” </li></ul>
    15. 16. <ul><li>Thanks, John ---- John Doe – jdoe@company.com The Company – www.company.com (360) 555-1234 </li></ul>

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