Connect.

Cloud.

Continuity.

TelePacific Communications
Hosted Telephone System

Bob Moore
TelePacific Enterprise Busine...
Telecom is complicated. We aren’t.

2
Why TelePacific is Different
Voice Quality, Guaranteed Since TelePacific owns its IP network,
voice never touches the Publ...
Total Cost of Ownership
What potential hidden costs are NOT included if I own my system?
Add-ons
Support plan
Equipment wa...
Hosted PBX: the time is now
Cloud-based communication is growing quickly
As testament to the growing demand for cloud-base...
Put an End to Obsolete Technology
With Hosted PBX, you always stay abreast of
improvements in equipment and networks

Valu...
Hosted PBX: dawning of a new era
Why are businesses choosing hosted PBX?
Greater flexibility during rapid growth or downsi...
Blanket Network: Regional & National Coverage
Local service
in CA/NV/TX
Largest
competitor to
ILECs in CA/NV
50,000 fiber
...
Customized Solution
Full feature IP phones
HD voice
Power over Ethernet
Dual switched Ethernet ports
Music on hold
Caller ...
Customer Premises Architecture
Superior hardware
infrastructure
Cisco Routers & POE
switches included
allowing for:
Site s...
Polycom Ethernet Lineup

11
Polycom Gig-E Lineup

12
Cisco IP Phone Lineup

13
Unified Communications
Tools that allow your employees to always be
reachable, always be available, regardless of
their ph...
Your Solution: Hosted PBX
•
•
•
•
•
•
•

•
•
•
•
•
•
•

Administer User Features
Group Feature Management
Call Logs
Visual...
Hosted PBX – your solution diagram

Remote User

San Diego, CA

Tulare, CA

16
Fully Managed Offering
24x7x365 support
100% U.S. based technical
support from four
geographically dispersed
call centers
...
Intuitive Browser-based GUI Interfaces
Individual User Portal

Administrative Portal

Easy customization of:

Easy customi...
Business Communicator: UC application
Soft-phone/soft-client
functionality

Unified Communications
Application

Ability to...
Hosted PBX – Why is TelePacific The Right Choice?
TelePacific’s Solution Addresses Common Concerns and Issues
Does the Tel...
User Portal

Send to voicemail
based on call
criteria (all calls,
busy, unanswered
calls)
Setup voicemail-toemail and
voic...
User Portal: Account Tab

Fully customizable
call logs for every
user
List by:
• All Calls
• Call Type
• Date of Call
• Ti...
User Portal: Find Me Simultaneous Ring

Set up calls to
automatically ring
up to 10 alternate
phone numbers
and ring
simul...
User Portal: Voicemail

Send to voicemail
based on call
criteria (all calls,
busy, unanswered
calls)
Setup voicemail-toema...
Admin Portal: Group Tab

Manage features
that apply to all
users
Update password
& recovery email
address for end
users

2...
Admin Portal: Group Tab/Time Schedule

Create business
hours and holiday
schedules
Edit or delete
existing schedules
One o...
Admin Portal: Auto Attendant

Self-administered
auto attendant
Select from
standard
greeting/custom
greeting upload
Record...
Admin Portal: Advanced Hunt Groups

Utilizes all lines in
a group to prevent
unnecessary busy
signals. When calls
are gene...
Receptionist Dashboard

Intuitive attendant console that
manages high volume call
distribution for front-desk
operators th...
Additional TelePacfic Cloud Services.

30
Executive Expertise
Dick Jalkut…13-years as CEO
Served as president, CEO, and
chairman of NYNEX (Verizon)
80,000 employees...
Network Reliability
Las Vegas-based
NOC oversees our
network performance
24/7/365
Restore, then repair
Proactive, preventa...
Partial TelePacific Client List

33
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Telepacific's Hosted Telephone System

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TelePacific Communications Hosted Telephone System (PBX) presentation shows why this offering is different from the rest. With over 40,000 business customers, this 600M CLEC supports it's business customers with 97% satisfaction rating.

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Telepacific's Hosted Telephone System

  1. 1. Connect. Cloud. Continuity. TelePacific Communications Hosted Telephone System Bob Moore TelePacific Enterprise Business Consultant 858-200-2622 Direct Line bmoore@telepacific.com 1
  2. 2. Telecom is complicated. We aren’t. 2
  3. 3. Why TelePacific is Different Voice Quality, Guaranteed Since TelePacific owns its IP network, voice never touches the Public Internet! 99.999% Uptime TelePacific is the Largest CLEC in CA, Nevada, and Texas. Largest competitor to at&t and Verizon Over 40,000 Business Customers TelePacific Provides Everything including Telephones Nothing for the Customer to buy! Trade-in Program for Customer’s old phones. 3
  4. 4. Total Cost of Ownership What potential hidden costs are NOT included if I own my system? Add-ons Support plan Equipment warranties Training classes Headcount fluctuations Maintenance plan Replacement costs Support plan Service Software upgrades Beware of what is “under the water”. It wasn’t the tip of the iceberg that sunk the Titanic! Source: Wilkofsky Gruen Associates analysis 4
  5. 5. Hosted PBX: the time is now Cloud-based communication is growing quickly As testament to the growing demand for cloud-based communications, Frost & Sullivan has documented a rising adoption in Hosted IP telephony lines and projects continued strong growth in the near future. Hosted IP Telephony Lines (Millions) – North America 16.0 14.0 12.0 10.0 8.0 6.0 4.0 2.0 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 Source: Frost & Sullivan 5
  6. 6. Put an End to Obsolete Technology With Hosted PBX, you always stay abreast of improvements in equipment and networks Value Technology without Upgrades Time Equipment Purchase 6
  7. 7. Hosted PBX: dawning of a new era Why are businesses choosing hosted PBX? Greater flexibility during rapid growth or downsizing  Eliminate the cost and hassle of multi-vendor products  Faster access to advanced technologies/capabilities  Superior application/network performance via SLA  Superior redundancy/disaster recovery capabilities  Integrate multiple, geographically-dispersed locations  Prefer operating expense (OPEX) vs. capital expense (CAPX)  Lower cost of ownership than premises-based  Don’t be left behind! Source: Frost & Sullivan 7
  8. 8. Blanket Network: Regional & National Coverage Local service in CA/NV/TX Largest competitor to ILECs in CA/NV 50,000 fiber strand miles MPLS IP network with CoS Multi-location haven for businesses anchored in our local access network One provider…one point of contact… one invoice…and fewer headaches 8
  9. 9. Customized Solution Full feature IP phones HD voice Power over Ethernet Dual switched Ethernet ports Music on hold Caller ID name and number Shared line appearance Voicemail 9
  10. 10. Customer Premises Architecture Superior hardware infrastructure Cisco Routers & POE switches included allowing for: Site survey before installation End-to-end QoS Better remote support capabilities Simplified implementation, management, and maintenance 10
  11. 11. Polycom Ethernet Lineup 11
  12. 12. Polycom Gig-E Lineup 12
  13. 13. Cisco IP Phone Lineup 13
  14. 14. Unified Communications Tools that allow your employees to always be reachable, always be available, regardless of their physical location 14
  15. 15. Your Solution: Hosted PBX • • • • • • • • • • • • • • Administer User Features Group Feature Management Call Logs Visual Voicemail Find Me/ Follow Me Anywhere Mobility Virtual Fax Large LCD Screen HD Voice One Touch Soft Keys POE, Ethernet Switch Shared Call and BLF Transfer, Conf, Park, Fwd, DND Plug and Play Deployment • • • • • • • Real Time Queue Status Web Based Client Agent Call Control Pooled Resources Skills Based Routing (DNIS) Queue and Agent Reports Rollout Q1 2014 Capabilities to meet your business needs today and tomorrow • • • • • • • • • • Presence Management Real Time Call Status Call Control / Settings Instant Message (with Gmail Users) Video Chat Call and IM History Selective Mode On Demand Mode Supervisor Role Option Live Monitoring, Call Tagging and Archiving • HIPPA and PCI Compliant, 100% Secure 15
  16. 16. Hosted PBX – your solution diagram Remote User San Diego, CA Tulare, CA 16
  17. 17. Fully Managed Offering 24x7x365 support 100% U.S. based technical support from four geographically dispersed call centers customized system design session full turnkey installation custom training program dedicated… project manager solution architect account manager single consolidated billing 17
  18. 18. Intuitive Browser-based GUI Interfaces Individual User Portal Administrative Portal Easy customization of: Easy customization of: - Voicemail configurations - Group features - Exportable call logs - Auto attendant - Call flow manipulation - Hunt groups - And more… - And more… 18
  19. 19. Business Communicator: UC application Soft-phone/soft-client functionality Unified Communications Application Ability to place and receive calls from a users PC or smartphone (iPhone and Android) - Instant Messaging - Video Calling - Call Control - Click-to-Dial Presence tool to know the status of your chosen contacts 19
  20. 20. Hosted PBX – Why is TelePacific The Right Choice? TelePacific’s Solution Addresses Common Concerns and Issues Does the TelePacific solution utilize the public internet for VoIP? No, we don’t. TelePacific provides private access circuits for voice and data services to our customer’s locations. Calls traverse the TelePacific private, secure network to the PSTN. We provide end to end QOS, calls never touch the public internet providing SLA’s of 99.999% uptime! What happens to my service in the event a natural disaster? The HPBX application servers are housed in geographically diverse SAE 16 data centers providing full redundancy over the TelePacific private network- assuring the confidence of your solution being “always in service”. Do I still call my phone vendor for support? TelePacific provides one contract, one contact, one number to call for all your telephony hardware and connectivity needs. TelePacific is a 24/7/365 company and are always available! When will my HPBX system become obsolete and need to be upgraded? Technology upgrades are now the responsibility of TelePacific. We make sure our customer’s enjoy the latest and greatest technology. Your HPBX solution may well be the last phone system you will ever need. 20
  21. 21. User Portal Send to voicemail based on call criteria (all calls, busy, unanswered calls) Setup voicemail-toemail and voicemail greetings 21
  22. 22. User Portal: Account Tab Fully customizable call logs for every user List by: • All Calls • Call Type • Date of Call • Time of Call • Length of Call Easy one click to export to Excel 22
  23. 23. User Portal: Find Me Simultaneous Ring Set up calls to automatically ring up to 10 alternate phone numbers and ring simultaneously or sequentially 23
  24. 24. User Portal: Voicemail Send to voicemail based on call criteria (all calls, busy, unanswered calls) Setup voicemail-toemail and voicemail greetings 24
  25. 25. Admin Portal: Group Tab Manage features that apply to all users Update password & recovery email address for end users 25
  26. 26. Admin Portal: Group Tab/Time Schedule Create business hours and holiday schedules Edit or delete existing schedules One of the first features to set up 26
  27. 27. Admin Portal: Auto Attendant Self-administered auto attendant Select from standard greeting/custom greeting upload Record a custom greeting to include prompt dialing instructions Activate optional extension dialing Set Prompt actions Customizable call flow adjustments from anywhere 27
  28. 28. Admin Portal: Advanced Hunt Groups Utilizes all lines in a group to prevent unnecessary busy signals. When calls are generated to a line that is busy, calls roll over to next number in Hunt Group. All or selected users can be added to the hunt group. Additional customization includes call waiting, number of rings before skipping to the next user and call forwarding after a preselected number of rings. 28
  29. 29. Receptionist Dashboard Intuitive attendant console that manages high volume call distribution for front-desk operators through remote control of their desk phone Integrated contact status of all employees Call statistics 29
  30. 30. Additional TelePacfic Cloud Services. 30
  31. 31. Executive Expertise Dick Jalkut…13-years as CEO Served as president, CEO, and chairman of NYNEX (Verizon) 80,000 employees 16 million customers 100+ years of senior executive experience Major telecoms like Verizon, AT&T, Bell South, Nuvox, TCG, WorldCom, GTE, and Sprint Monthly governance meetings Audit committee includes former CA Governor Pete Wilson (board member since 1999) 31
  32. 32. Network Reliability Las Vegas-based NOC oversees our network performance 24/7/365 Restore, then repair Proactive, preventative maintenance culture Network Monitor delivers businesscritical network data to your desktop — 24 hours a day, seven days a week via the web 32
  33. 33. Partial TelePacific Client List 33

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