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Rapid ROI with Remote DBA
Rapid ROI with Remote DBA
Rapid ROI with Remote DBA
Rapid ROI with Remote DBA
Rapid ROI with Remote DBA
Rapid ROI with Remote DBA
Rapid ROI with Remote DBA
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Rapid ROI with Remote DBA

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The operational and cost benefits of remote database administration.

The operational and cost benefits of remote database administration.

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  • 1. Rapid ROI with Remote DBAThe Operational and Cost Benefits The Agile Enterprise
  • 2. The Agile Enterprisewhat is a DBA? developers, and end-users. They also work closely with network and operating systemsMost enterprise applications are designed to administrators.utilize and be stored on relational databases.In order for these enterprise applications to Other roles of the DBA might includebe available and to run efficiently, constant installation of new software, securityattention must be given to the database administration, data analysis, data modelingcomponents upon which they depend. and optimization, and the analysis, design, and creation of new databases.Relational databases are designed withflexible configurations and optimizationfeatures for increasing performance. why outsource the DBA function?The person who is responsible for such Despite the role that some DBAs play inenvironmental aspects of databases is the application development process,the database administrator, or DBA. Large even in the most dynamic of developmentcompanies typically have teams of DBAs environments, much, if not most, of yourdedicated to administering their application DBA’s time and resources are spent doingdatabases, while smaller firms might share low-level administration work. WhileDBA resources throughout various areas. such routine tasks—checking alert logs,A DBA might wear many hats within an monitoring performance levels, tuning,organization; he or she usually maintains applying patches, performing upgrades,a running knowledge of operating system installing agents, and so forth—are criticalrequirements, and works comfortably to the support of your organization, rarelywith data architects and application are they related to a company’s coredevelopers. His or her responsibilities nearly competencies around revenue generation.always include disaster recovery (backupsand testing of backups), performanceanalysis and tuning, data dictionary market conditionsmaintenance, and some database design. Many US industries have, in recent years,DBAs can also become involved with been increasingly threatened by thenetwork administration tasks, such as globalization of capital and the emergencetroubleshooting system errors. However, the of competitors in developing economies.DBA’s main responsibility is to understand More recently (and globally), the financialthe structure of where and how data is services sector has been severely jarred bystored—in other words, to ensure the a sudden evaporation of available capitalavailability and continued optimization of caused in part by a drastic devaluationthe data storage infrastructure. DBAs play a in real estate assets. Especially in thesesupporting role to the enterprise application, tough economic times, in-house database join the agile conversation www.bluewolf.com contact bluewolf 1-866-455-WOLF | +44 (0) 118 937 1059 2
  • 3. administration can be problematic for the organization. I need a service as a waya variety of reasons, including reduced to make sure that someone is keeping anIT budgets, declining budgets for hiring eye on the shop, and that the corporate dataconsultants, employee turnover, leave, or stays secure.”other reasons for declining head-count(and the associated costs of onboarding andtraining replacements). the ROI of remote database administrationThis state of the economy provides one In order to cut costs and optimize ITof the more compelling reasons that many operations, numerous companies arecompanies are currently turning toward turning to remote database administrationoutsourcing the DBA function. Firms are solutions such as Bluewolf’s managedlooking to weather the economic storm services program, Bluewolf Beyond. Bluewolfand maintain or improve their respective Beyond’s mission is to help businessescompetitive advantages. One way to do increase productivity and reduce the costthis is to use external vendors of managed of enterprise computing—enabling clientsservices, including remote DBA providers to compete in today’s demanding businesslike Bluewolf. environment, maintain institutionalAs companies tighten their belts, they integrity, and reduce system vulnerabilityincreasingly look toward their IT departments by depending on Bluewolf’s best-in-classto streamline and automate processes, remote DBA.including that of database administration. The Bluewolf Beyond for Remote DBAHowever, the database environments program can provide a considerable returnadministered by IT personnel are expansive on investment (ROI), including:and extensive, containing data that has beencollected from every possible corner of every Fixed Cost: Bluewolf’s remote DBA services arecorporation—and, in some cases, the DBAs not only significantly less expensive than in-that are responsible for managing these house DBAs, they are delivered at a contractuallydatabases are being let go. Companies, IT set price, allowing for more granular and effectivemanagers, and CIOs are seeing this correctly financial planning for future IT expenditures.as a risk: “I’m laying off my DBAs, butsomebody still has not only got to manage Increased team productivity: Skilled ITthis infrastructure containing huge amounts employees that might have otherwise beenof sensitive, proprietary, and mission-critical used for in-house database administrationinformation, but they’ve also got to do it can be redeployed to more business-critical,cost-effectively and with minimum risk to revenue-producing projects. join the agile conversation www.bluewolf.com contact bluewolf 1-866-455-WOLF | +44 (0) 118 937 1059 3
  • 4. Average Yearly Costs Source: Bluewolf Beyond Bluewolf 2011 Cost Internal for Remote DBA Salary Guide Average annual DBA $95,000 N/A compensation* Average DBA benefit $30,000 N/A compensation* Average DBA training costs $3,000 N/A Average DBA $5,000 N/A hardware/software costs Average DBA office space costs $5,000 N/A Average number of 1 Primary DBA and 1 Secondary 1 DBAs per 20 DBA $54,000/year ($4,500/month) Total average cost of $138,000 40% of the cost of a permanent, database administration internal resource = 60% savings Accelerated problem resolution: Bluewolf Tracking and auditing databaseremote DBA solutions focus entirely upon management work: Full accounting ofadministrative support, 24/7. This minimizes work performed, including case trackingresponse times for problem resolution, user and resolution analysis, is a valuable ITrequests, and performance-related issues. management tool that can allow more granular breakdown of DBA expenditures. Increased availability to 24/7: While manyfirms pursue cost savings by outsourcing DBA mentoring: Bluewolf’s remote DBAs provide valuable guidance to IT managersdevelopment and administration tasks who are adopting new technologies or whooverseas, differences in time zones and only have junior-level DBAs in house.workdays can create gaps in coverage andresponse times and force in-house staff to A second pair of eyes: IT managers who dowork off-hours. Having an on-shore remote not have the budget to increase headcountDBA eliminates these issues. can use Bluewolf to add an additional level of support at a fraction of the expense. Leveraging state-of-the-artmonitoring tools: Outsourcing to aremote DBA eliminates the costs that cost savingsa firm would have to spend on expensive As access to capital becomes scarcer,in-house monitoring tools. companies of all sizes are turning to join the agile conversation www.bluewolf.com contact bluewolf 1-866-455-WOLF | +44 (0) 118 937 1059 4
  • 5. Bluewolf Beyond’s expertise with remote scenariosdatabase management so that they can Bluewolf’s escalation process is designedfocus their resources on core competencies. to address any scenario that might occurBluewolf’s remote DBA clients have found to managed client systems. The escalationthat typical cost savings are at least 40%, process is tailored to each individual client. customer highlightand can be as much as 60%, compared to Bluewolf remotely monitors managedusing in-house DBAs. Mid-Size Customer Focused client databases; clients can also notify the on Growth. Heineken USA is a Bluewolf DBA directly, call Bluewolf’s 24/7 premier beer importer in theadditional ROI support line, or create an incident ticket United States and a subsidiary via email. Examples of Bluewolf’s response of Heineken N.V. (Netherlands), Ensure incident response times one the world’s biggestof as little as fifteen minutes, as per protocols and capabilities include: international brewers.Bluewolf’s contractual guarantee. Priority One challenge Scenario: Client experiences any of the Heineken USA utilizes an Oracle Re-deploy IT talent resources following issues: production database 10g Database that houses all offrom database administration the company’s information onto more strategic initiatives. or component is down and/or unable sales, inventory, and orders. In to function; maximum thresholds are 2005, however, they lost their Re-deploy IT capital resources unexpectedly exceeded; transactions are in-house staff member whoto more strategic initiatives. failing. This creates a critical business was responsible for providing impact, with a large user group impacted database administration services. Leverage database administration Heineken needed to address this by problem.best practices and service expertise. by procuring ongoing support for their mission-critical database. Bluewolf coverage and response: During a Acquire the ability to quickly Additionally, the company wasabsorb new database platforms during Priority One scenario, Bluewolf’s coverage looking to increase monitoringmergers and acquisitions. is 24/7. Bluewolf will respond 15 minutes and performance of its system. from inquiry; and commence work on issue Reduce staff turnover and burnout. immediately upon response. Guaranteed strategy Bluewolf deployed its Bluewolf maximum response notification time is half Eliminate night, weekend, and Beyond remote database an hour. administration program atholiday shifts. Heineken USA. Bluewolf’s remote Priority Two database administration services Increase security, compliance, Scenario: Client’s non-production database now provide Heineken withand governance best practices. or component is down and/or unable to complete around-the-clock Increase database administration function. monitoring, as well as access to highly skilled, certified databasebest practices. Bluewolf coverage and response: During a experts to help with ongoing maintenance to their business- Eliminate time and cost for Priority Two scenario, Bluewolf’s coverage is critical systems.on-going training. Monday through Friday, 8:00am – 6:00pm. join the agile conversation www.bluewolf.com contact bluewolf 1-866-455-WOLF | +44 (0) 118 937 1059 5
  • 6. Bluewolf will respond 60 minutes from database function; request for Bluewolf resultsinquiry, and commence work on issue to research future releases and/or Through its remote databaseimmediately upon response. Guaranteed configuration; request for recommendation administration engagementmaximum response notification time on client architecture. with Bluewolf, Heineken nowis one hour. realizes true 24/7 monitoring Bluewolf coverage and response: Priority of its database. Furthermore,Priority Three Four coverage is Monday through Friday, not only is the cost lower, it isScenario: Client experiences any of the 8:00am-6:00pm. Bluewolf will respond also contractually set, allowingfollowing issues: request for configuration; for more granular and effective within five days, and will commence work financial planning for futurescheduled maintenance (patch, performance on issue on a schedule agreed upon with the IT expenditures.tuning, etc.); intermittent error that does not client (accommodating client’s preferredadversely effect ongoing operation; request maintenance times, as with Priority Three).for performance inquiry.Bluewolf coverage and response: Bluewolf’s why Bluewolf? “Bluewolf monitoring services provide us withPriority Three coverage is Monday through Bluewolf is an expert in remote databaseFriday, 8:00am-6:00pm. Bluewolf willrespond within 24 hours of notification, and administration because Bluewolf is an access to a level of industry leader and partner in more thanwill commence work on a schedule agreed just remote services. Bluewolf is also the monitoring services we could not afford toupon with the client (while it is necessary leading provider of IT staffing, as wellto notify Bluewolf during normal businesshours, the actual task can be scheduled as Software-as-a-Service (SaaS), cloud build internally. Their computing, and open source consulting.to take place at any time, 24/7, in order With more than a decade history and more support, guidance, andto accommodate any client off-hourmaintenance windows). than 4,000 customers, Bluewolf is defining response times have been a new style of service delivery based on its unbelievable.”Priority Four Agile Consulting model that is focused on Raul Velaquez,Scenario: Client needs any of the following: delivering tangible results with the Data Architect,request for information regarding specific Bluewolf Success Guarantee™. Heineken USA Inc. join the agile conversation www.bluewolf.com contact bluewolf 1-866-455-WOLF | +44 (0) 118 937 1059 6
  • 7. Because Bluewolf is an industry partner Onshore, onsite, and on-demand remote Call Today! 1-866-455-WOLFthroughout the technology sector, Bluewolf DBA resources. or +44 (0) 118 937 1059has an unparalleled depth of experience and about us >resources. While most remote DBA providers Bluewolf Beyond is the only available Bluewolf is your guide on the journey totypically offer services such as Oracle and MS remote DBA solution that combines the cost enterprise agility. We partner with clients toSQL server management, 24/7 support, and efficiencies of remote delivery with the risk sync business and IT to create a new level of business responsiveness. From cloud enabledfull-time DBAs, they often do not offer the mitigation of local support. Bluewolf sets the customer life cycle innovation, to IT staffing,services that differentiate Bluewolf from its standard for remote database administration, to agile managed services, Bluewolf knowscompetition, including: including: how to get your business to the next level of innovation. Our clients include Time Warner Specialized MySQL remote A comprehensive program that includes Cable, GlaxoSmithKline, ADP, Dow Jones & Company, United Way, Chevron and more.database management. administrative monitoring, corrective Expertise in emerging Cloud-based and preventive maintenance, and applicationinfrastructure technologies like development services.Amazon Web Services (AWS). Flexible pricing and multiple Direct contact with assigned primary support options.and secondary DBAs. Sophisticated monitoring and Seasoned, full-time remote DBAs. Remote reporting tools and processes.administration best practices leveragedacross customer base. Trend analysis reporting. Personalized processes for each remote A cumulative total of senior level DBADBA customer. experience totaling 1,000 years. join the agile conversation www.bluewolf.com contact bluewolf 1-866-455-WOLF | +44 (0) 118 937 1059 7

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