BLOOMERANGS



turn your CUSTOMERS into FANS



         with BLOOMERANGS
              AUDIENCE
              RELATIONSHI...
BLOOMERANGS


BLOOMERANGS provides digital strategies, solutions and
services that assist organizations in better defining...
AUDIENCE
RELATIONSHIP
MANAGEMENT
CONCEPT




  BLOOMERANGS defines the "AUDIENCE" as the part of the
  general public INTE...
AUDIENCE
RELATIONSHIP
MANAGEMENT
CONCEPT




  the AUDIENCE RELATIONSHIP MANAGEMENT framework
  consists of two major plat...
AUDIENCE
RELATIONSHIP
MANAGEMENT
CONCEPT




 AUDIENCE RELATIONSHIP MANAGEMENT is a set of
 STRATEGIES, SOLUTIONS and SERV...
ANALYZE and UNDERSTAND your AUDIENCE



BLOOMERANGS
BUSINESS
INTELLIGENCE
PLATFORM



  BLOOMERANGS BUSINESS INTELLIGENCE ...
ANALYZE and UNDERSTAND your AUDIENCE



BLOOMERANGS
BUSINESS
INTELLIGENCE
PLATFORM



  BLOOMERANGS BUSINESS INTELLIGENCE ...
ANALYZE and UNDERSTAND your AUDIENCE



BLOOMERANGS
BUSINESS
INTELLIGENCE
PLATFORM


  BLOOMERANGS BUSINESS INTELLIGENCE P...
REACH and ENGAGE your AUDIENCE



BLOOMERANGS
COMMUNICATION
PLATFORM



 BLOOMERANGS COMMUNICATION PLATFORM assists chief
...
REACH and ENGAGE your AUDIENCE



BLOOMERANGS
COMMUNICATION
PLATFORM



 BLOOMERANGS COMMUNICATION PLATFORM is a
 web-base...
REACH and ENGAGE your AUDIENCE



BLOOMERANGS
COMMUNICATION
PLATFORM



 BLOOMERANGS BUSINESS INTELLIGENCE PLATFORM is a
 ...
AUDIENCE
RELATIONSHIP
MANAGEMENT
PROCESS
                                                    DECISION MAKERS
             ...
NEW         NEW
                                                                 PREDICTIVE       TREND
                  ...
CONTACT US




We believe that AUDIENCE RELATIONSHIP MANAGEMENT is
not a set of out-of-the-box products and services. It i...
“Knowledge is the most democratic source of power”
               Alvin Toffler, author of “Future Shock” and “Revolutiona...
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Bloomerangs profile

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Bloomerangs profile

  1. 1. BLOOMERANGS turn your CUSTOMERS into FANS with BLOOMERANGS AUDIENCE RELATIONSHIP MANAGEMENT
  2. 2. BLOOMERANGS BLOOMERANGS provides digital strategies, solutions and services that assist organizations in better defining, segmenting, understanding, serving and retaining their audience. Our team consists of creative, talented and experienced senior consultants and executives from a variety of disciplines who have bonded together to conceive and deliver a robust, dynamic and expandable AUDIENCE RELATIONSHIP MANAGEMENT system, backed by intuitive and creative strategies and services. With BLOOMERANGS’ offering, we’re confident that you will discover an unparalleled ability to acquire, analyze, correlate and understand data related to your audience, and go on to build additional corporate performance management applications, ranging from financial reporting to sales analysis to trends spotting and advanced predictive forecasting to be able to conceive, create, develop and roll out new products and services that caters for your audience’s exact needs. We are aware of the prevailing demands to better understand operational data, to deliver higher quality insight information with greater frequency, and to gain competitive advantage by leveraging this insight. That’s why our approach is based on the understanding of your business first, and then on our ability to dynamically customize our solutions to fit your exact needs. We are committed to assist our customers in their day to day business, and are dedicated to providing products and services to ensure their long-term success.We hope the following pages will give you a sense of BLOOMERANGS’ business, which aim is to help organizations blooming their business, and become better informed leaders in their respective industries. Kind Regards, George Ghalbouni Joseph Noujaim Managing Director CEO
  3. 3. AUDIENCE RELATIONSHIP MANAGEMENT CONCEPT BLOOMERANGS defines the "AUDIENCE" as the part of the general public INTERESTED in a BRAND we believe that the level of INTEREST of an AUDIENCE is key to the success and survival of a BRAND in this perspective, BLOOMERANGS have conceived AUDIENCE RELATIONSHIP MANAGEMENT which is a set of STRATEGIES, SOLUTIONS and SERVICES that assist DECISION MAKERS in better UNDERSTANDING and SERVING their AUDIENCE
  4. 4. AUDIENCE RELATIONSHIP MANAGEMENT CONCEPT the AUDIENCE RELATIONSHIP MANAGEMENT framework consists of two major platforms that can be seamlessly integrated with your existing infrastructure and social media platforms your company is using: BLOOMERANGS BUSINESS INTELLIGENCE PLATFORM is a unified monitoring, analytics and reporting suite that assists business people in better defining, segmenting and analyzing their audience. It also helps decision makers in monitoring and optimizing various areas of their business like operations, sales, marketing, promotions, loyalty programs, call centers, supply chain, and more BLOOMERANGS COMMUNICATION PLATFORM is a unified content and communication management suite that assists business people in better reaching, engaging and retaining their audience. It also helps decision makers in managing their communication channels, targeting various segments of their audience through various mediums like web, sms, mobile apps, interactive kiosks, and more
  5. 5. AUDIENCE RELATIONSHIP MANAGEMENT CONCEPT AUDIENCE RELATIONSHIP MANAGEMENT is a set of STRATEGIES, SOLUTIONS and SERVICES that assist DECISION MAKERS in better UNDERSTANDING and SERVING their AUDIENCE
  6. 6. ANALYZE and UNDERSTAND your AUDIENCE BLOOMERANGS BUSINESS INTELLIGENCE PLATFORM BLOOMERANGS BUSINESS INTELLIGENCE PLATFORM assists decision makers in gaining better visibility on various areas of their business through historical, real time and predictive analysis of digital information related to the enterprise and its audience the BLOOMERANGS BUSINESS INTELLIGENCE PLATFORM offers decision makers a wide set of industry standard metrics and key performance indicators (KPIs) and gives business people the ability to easily create a wide range of interactive reports on the fly. it also provides higher management with interactive dashboards and scorecards, delivered in various formats suitable for web, IPhone, IPad, and more the BLOOMERANGS BUSINESS INTELLIGENCE PLATFORM is based on Microstrategy’s leading business intelligence suite. the platform is deployed on top the enterprise’s existing IT infrastructure and interacts seamlessly with information systems and databases to harvest relevant historical and real time data.
  7. 7. ANALYZE and UNDERSTAND your AUDIENCE BLOOMERANGS BUSINESS INTELLIGENCE PLATFORM BLOOMERANGS BUSINESS INTELLIGENCE PLATFORM is equipped with industry standard Metrics and Key Performance indicators, and can be customized / tailor made to fit your business culture and practices. For various verticals the business intelligence platform offers generic KPIs as well as industry specific ones for retail, telecom hospitality, food and beverage, FMCG, banking, magazines and news papers, media and entertainment, and more. these KPIs can help decision makers in monitoring and optimizing their operations, finance, sales, advertising, marketing, promotions, basket analysis, loyalty programs, retention, attrition, churning, call center, communication, inventory, purchasing, supply, warehousing, and more For online business the business intelligence platform offers decision makers the ability to track their online activities, analyze the behavior of their audience, monitor the sentiment of the general public over a given campaign or product, manage the online reputation of their brand and more. this done through the management of web-centric and audience-centric KPIs like web traffic trends, product positioning, audience behavior , online shop performance, advertising effectiveness, audience sentiment, and more
  8. 8. ANALYZE and UNDERSTAND your AUDIENCE BLOOMERANGS BUSINESS INTELLIGENCE PLATFORM BLOOMERANGS BUSINESS INTELLIGENCE PLATFORM is a unified reporting and analytics layer, linking existing information systems and databases to decision makers through a single system that delivers reports, dashboards and scorecards over various channels like email, web, IPhone, IPad and more Data Mining Data Harvesting Data Warehousing Reporting Executives Business Intelligence Suite POS WEB LOYALTY PROGRAM SCM Scorecards Managers LEGACY HR DB MIS Dashboards FINANCE CRM MIS Data Warehouse Directors IT MIS Reports Existing IT Infrastructure CXOs
  9. 9. REACH and ENGAGE your AUDIENCE BLOOMERANGS COMMUNICATION PLATFORM BLOOMERANGS COMMUNICATION PLATFORM assists chief customer officers, customer relationship managers, marketers and audience-centric executives in better reaching, engaging and retaining their audience BLOOMERANGS COMMUNICATION PLATFORM offers decision makers a single suite to manage their online presence and digital audience. content can be managed locally and pushed to the enterprise’s website, facebook, twitter, blog, IPhone app, IPad app,Adroid App, interactive kiosk and more. BLOOMERANGS COMMUNICATION PLATFORM offers decision makers the ability to segment the audience, and serve each segment with a targeted content, through a specific digital channel. the platform is integrated with Bloomerangs Business Intelligence Platform, giving decision makers the power to analyze their audience’s trends and behavior, predict the impact of marketing campaign on a given audience segment, generate relevant promotional campaigns, monitor the audience’s sentiment over a specific service or product, and more
  10. 10. REACH and ENGAGE your AUDIENCE BLOOMERANGS COMMUNICATION PLATFORM BLOOMERANGS COMMUNICATION PLATFORM is a web-based interface, designed in a unique and intuitive way to ease the management of a complex online presence. the platform consists to management engines seamlessly integrated together Content management engine decision makers can manage their news, events, articles, photo galleries, videos galleries, documents, job posts, product catalogs, online shops, advertising, and more. the publishing of that content can be scheduled in advance, and can be pushed to the enterprise’s website as well as to various social media platforms like facebook, twitter, youtube, flikr, and more. the content is saved in one platform, and various users, with various roles and permissions, can reuse live/archived content and libraries at anytime. Communication management engine decision makers can define their audience and segment it according to tangible or trend based criteria. every segment can be targeted with specific content through specific digital channels. every segment can be targeted with different content and different ads according to his profile, which gives the enterprise’s online presence a personalized view for every segment
  11. 11. REACH and ENGAGE your AUDIENCE BLOOMERANGS COMMUNICATION PLATFORM BLOOMERANGS BUSINESS INTELLIGENCE PLATFORM is a unified content and communication management suite AUDIENCE IPad Facebook IPhone Twitter website Email YouTube RSS BLOOMERANGS COMMUNICATION PLATFORM news events articles photos videos documents advertising products DECISION MAKERS
  12. 12. AUDIENCE RELATIONSHIP MANAGEMENT PROCESS DECISION MAKERS discuss past, present and future plans of the enterprise based on historical, real-time and predictive analysis Analysis and DASHBOARDS Decision Making DECISION MAKING Get realtime visibility Take better informed on your business 3 4 decisions generate relevant preset your service, reports and group quality and operational them in interactive performance thresholds dashboards and and let the system track scorecards it for you ! ! REAL TIME ANALYSIS ALERTS Analyse information on the fly 2 5 ! 1 Get automated alerts and scheduled reports Monitoring and Execution clean, lter and choose the right transform data into medium for your Business speci c ea l internal / external lti m ne r n Metrics and KPIs e au tomated feedback cha communications DATA ACQUISITION COMMUNICATION Acquire data from 1 HR MIS 6 Communicate back to your Enterprise CRM WIDGET your audience IT MIS SCM LEGACY MOBILE E-MAIL WEBSITE DB APP SMS LOYALTY PROGRAM FINANCE MIS FAX TWITTER FACEBOOK POS WEB PORTAL WEB customers, consumers, suppliers, partners, employees AUDIENCE
  13. 13. NEW NEW PREDICTIVE TREND PRODUCT STORE ANALYSIS SPOTTING LAUNCH OPENING WHAT-IF TARGETED ANALYSIS PROMOTION IS DE AD-HOC LYS STOCK CIS REPOTING A ION OPTIMIZATION AN AUDIENCE E MA L TIM K ING A ARCHITECTURE RE RELATIONSHIP POS MANAGEMENT SMS WEB LOYALTY MOBILE E-MAIL PROGRAM SCM APP AUDIENCE LEGACY TWITTER HR WEBSITE DB RELATIONSHIP MIS MANAGEMENT FAX COMMUNICATION DATA ACQUISITION FINANCE CRM MIS WEB PORTAL IT MIS RE PO S FACEBOOK RT ION S& IC AT WIDGET INTERACTIVE DA IF DYNAMIC REPORTS S OT THRESHOLDS HB N OA R S& LE RT SCHEDULED DS DASHBOARD A REPORTS ANYTIME EMAIL SCORECARD ANYWHERE ALERT MOBILE ACCESS ALERT Powered by
  14. 14. CONTACT US We believe that AUDIENCE RELATIONSHIP MANAGEMENT is not a set of out-of-the-box products and services. It is a mindset and long-term strategy that involves several business units and decision makers within your organization. In this perspective and in order to help you better understand the business, technical and operational aspect of AUDIENCE RELATIONSHIP MANAGEMENT, we’re dedicated to offering you the needed presentations, proof of concepts and brainstorming sessions, upon your request. BLOOMERANGS Chiha Building, 4th Floor Jounieh Square, Jounieh, Kesrwan Lebanon +961 3 225 717 +961 3 178 363 info@bloomerangs.com http://www.bloomerangs.com
  15. 15. “Knowledge is the most democratic source of power” Alvin Toffler, author of “Future Shock” and “Revolutionary Wealth” BLOOMERANGS Chiha Building, 4th Floor, Jounieh Square, Jounieh, Kesrwan, Lebanon +961 3 225 717 | +961 3 178 363 info@bloomerangs.com http://www.bloomerangs.com

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