It's the Data: A New Approach to IT Service Excellence - EMA & Blazent
by Blazent on Sep 17, 2012
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IT infrastructure is a critical enabler of business value. Its stability and agility rely on well coordinated management processes, such as asset, change and incident management. These processes, in ...
IT infrastructure is a critical enabler of business value. Its stability and agility rely on well coordinated management processes, such as asset, change and incident management. These processes, in turn, rely on accurate data. Without it, IT service management is handicapped: the risks of a change cannot be understood nor can the impacts of a service outage. Large asset portfolios also equal large financial commitments, and without clean data, these finances have no transparency.
As a result, data quality in CMDB and asset systems is of high concern for IT operations of any size. Clear data management and reconciliation approaches are required and, often, complex business rules must be developed to correctly align IT data from multiple diverse sources. The data management and reconciliation capabilities found in IT service management products, however, are often weak. Blazent, on the other hand, is pioneering a new approach to master data management that can greatly improve the business results from IT.
EMA's VP of Research Dennis Drogseth and Reserach Director Charles Betz, Blazent client Bernie Mamon, and Blazent Sr. Director of Sales Engineering Adam Clark to learn about this new approach to IT service excellence, including:
- How poor quality data can directly impact IT service quality
- The different approaches to an IT master data strategy
- The challenges of existing CMDB discovery and reconciliation approaches
- Blazent's approach (including customer case studies) to enabling high quality IT data management.
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