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"Increased IT Asset Management Intelligence", Blazent & Cask at 2012 IAITAM ACE Conference
 

"Increased IT Asset Management Intelligence", Blazent & Cask at 2012 IAITAM ACE Conference

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Blazent - Cask Presentation at October 2012 IAITAM Ace Conference ...

Blazent - Cask Presentation at October 2012 IAITAM Ace Conference

Many companies struggle to manage & control their constantly changing IT Infrastructure and this can lead to many downstream complications.

* Constant data calls around inventory, anti-virus compliance and software versioning
* Multiple systems of record for IT asset management data
* Manual spreadsheets used to determine assets on your enterprise
* Trouble identifying which assets are currently on your network

Blazent and Cask present a revolutionary way to address the problem through the combination of proven ITIL & TIPA processes with innovative data intelligence technology.

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    "Increased IT Asset Management Intelligence", Blazent & Cask at 2012 IAITAM ACE Conference "Increased IT Asset Management Intelligence", Blazent & Cask at 2012 IAITAM ACE Conference Presentation Transcript

    • Increased IT Intelligence to Defeat Asset Anarchy IT Asset Management Click to edit Master subtitle style
    • Agenda • Introductions • The Problem • The Solution – Data Quality & Agile Process Management • What Are We Addressing? The 15% Problem • Leveraging Blazent for Complete Infrastructure Visibility • Enabling ITAM • Where To Start? Process Maturity & Data Quality Assessment • Process Maturity Levels & Process Assessments • Overall Assessment Profile • The Blazent Golden Asset Record • Complete Visibility – Inventory Analysis & Operational Compliance • Results – Solve Problems & Reduce Costs • Assessment Outputs • Questions & Answers2
    • Audience Question #1 By a show of hands… Who struggles to manage & control their constantly changing IT Infrastructure?3
    • The Problem • Constant data calls around inventory, anti-virus compliance and software versioning • Multiple systems of record for asset management data • Manual spreadsheets used to determine assets on your enterprise • Trouble identifying which assets are currently on your network4
    • Data Quality & Agile Process Management Assess Design Use Blazent to assess the quality of Use TIPA to design your asset & configuration data, and improvements to data quality TIPA to assess Asset Management, and to the processes that Configuration Management and Data supply the data Quality Management processes. Control Adopt Correct data quality defects at the Train workforce and deploy source and re-assess processes improvements to data to correct root cause of data quality rules and process defects execution. Improve Use Blazent to perform periodic Inventory analysis & Operational Compliance reporting5
    • The 15% Problem Blazent Sees Across Enterprises Asset & Configuration PCs not Servers not Accuracy 8% in baseline 4% in baseline Servers not Windows assets backed up missing anti- 15% 16% virus Operational Compliance Missing Servers not Patching 8% monitored Agent 13% Data No discovery Book-to-Floor Audit Exposure Quality 20% agent 14%6
    • Audience Question #2 By a show of hands… What is your estimate of how accurate & complete the data is that lives in your Primary Asset Repository or CMDB? • More than 80% • More than 90% • More than 95%7
    • Leveraging Blazent for Infrastructure Visibility8
    • Enable ITAM Through Total IT Visibility Asset Management Data Quality Management • Request fulfillment Data Quality • Define quality requirements • Procure new assets Characteristics • Assess data quality • Receive new assets • Define quality metrics and rules • Manage installation and changes • Validate data quality • Retire obsolete assets • Measure and monitor data quality • Plan and forecast budgets • Correct data quality defects Asset Data Configuration Data Configuration Management • Configuration planning • Identify configuration items • Relate CI’s to baselines and record attributes • Manage changes • Compare recorded CI’s to physical items9
    • Process Maturity & Data Quality Assessment • Baseline asset, configuration and data quality management processes • Eliminate reconciliation disputes with Book-to-Floor and Floor-to-Book audits • Understand coverage for anti-virus, backup, monitoring, performance, software distribution and more Kickoff Data Extraction Data Analysis Results Review Presentation - Identify applicable - TIPA and Data Quality - Process and inventory - Review and validate - Report detailed data sources interviews data analysis results with SMEs results - Explain project roles - Identify inventory data - Benchmarking and - Develop improvement - Discuss improvement sources data reconciliation recommendations roadmap10
    • Process Maturity Levels Optimizing 5: Optimizing (Continuous Improvement) The process is continuously improved to meet 5.2 Process Optimization relevant current and projected business goals 5.1 Process Innovation Organization View Predictable 4: Predictable (Quantitatively Managed) The process is enacted consistently within 4.2 Process Control defined limits 4.1 Process Measurement Established 3: Established (Well Defined) A defined process is used and based on a 3.2 Process Deployment standard process 3.1 Process Definition 2: Managed (Planned and Monitored) Managed 2.2 Work Product Management The process is managed and work products Instance View 2.1 Performance Management are established, controlled and maintained Performed 1: Performed (Informal) The process is implemented and 1.1 Process Performance achieves its process purpose Incomplete 0: Incomplete The process is not implemented or fails to achieve its purpose11
    • Process Assessment12 PROCESS REFERENCE MODEL MEASUREMENT FRAMEWORK - Domain & Scope - Maturity Levels - Process Purpose - Process Attributes - Process Expected Results - Rating scale PROCESS ASSESSMENT MODEL - Scope - Indicators - Mapping - Translation INITIAL INPUT - Purpose ASSESSMENT PROCESS OUTPUT - Scope Preparation - SWOT Analysis - Constraints Assessment - Identification of evidence - Identities Analysis - Assessment process used - Approach Reporting - Process maturity rating(s) - Assessor competence Closure - Additional information criteria - Additional information ROLES & RESPONSIBILITIES -Sponsor -Assessor(s)12
    • Elements to Measure13 • To measure the Maturity Level reached by a process: • Rate some items at the lowest level of detail. • Consolidate the rating of these items to determine the level reached. • Items that you can rate: • Process Purpose • Process Expected Results • Typical Practices • Typical Documents • Rating Scale: • Measure each item with a 4-point ordinal scale. • N “Not,” P “Partially,” L “Largely,” F “Fully,” N/A “Not Applicable” N P L F 0% 5% 16% 50% 51% 85% 86% 100% Not Partially Largely Fully Achieved Achieved Achieved Achieved 13
    • Moving up Levels of Maturity 14 Largely Level 5 or Fully Fully Level 4 Level 4 Level 3 Level 3 Level 3 Level 2 Level 2 Level 2 Level 2 Level 1 Level 1 Level 1 Level 1 Level 1 Reaching Reaching Reaching Reaching Reaching Level 1 Level 2 Level 3 Level 4 Level 514
    • Overall Assessment Profile15 Level 1 Level 2 Level 3 Level 4 Level 5 Performed Managed Established Predictable Optimizing Process Performance Work Product Process Process Process Process Process Process Control Performance Management Management Definition Deployment Measurement Innovation Optimization Asset Management F L L Configuration Management F F F L Data Quality Management L L L Legend Rates "Fully" F Not Assessed "Largely" L Non applicable N.A. "Partially" P "Not" N Level 1 Level 2 Level 3 Level 4 Level 5 Performed Managed Established Predictable Optimizing Asset Management R R NA NA Configuration Management R R U NA NA Data Quality Management R U NA NA NA Legend Level achieved Level not achieved Not Assessed 15
    • Audience Question #3 By a show of hands… How many data sources to you typically use to reconcile conflicting IT asset data? • More than 3 sources • More than 6 sources • More than 9 sources16
    • The Blazent “Golden Record” IDENTIFY SELECT “BEST” APPLY MULTI-SOURCE NORMALIZEBlazent looks at RECONCILIATION CRITICAL CONFLICTS DATA LOGIC DATAseveral sources to Serial Machine Last Activitybuild the “golden Source Asset Name Number Type Date Asset Status OS Nameasset record.” The Physicalengine knows how to Procurement KCC3H1 Server Active Billable Unknownread and recognize Microsoft CMDB KCC3H1 Server 1/28/2012 Deployedvarious record Windows 2008formats. Virtual Microsoft AD FDC200 9/8/2010 6/24/2012 Discovered Windows 2008 Server SP2Allows client to SCCM FDC200 Virtual Virtual Server 3/21/2012 Microsoft Microsoft KCC8H1 Windows 2003 Windows 2008identify and focus on Server Server Standard Server Standardproblem areas Backup Microsoft Identify Spreadsheet FDC200 KCC3H1 Server 6/17/2012 Win2K8 missing data sources Virtual Microsoft Gold Record FDC200 KCC8H1 6/24/2012 Deployed Windows 2008 Server Server Standard
    • Complete VisibilityBlazent’s Analyticsplatform provides visibilityinto 4 areas:• Asset & Configuration Accuracy• Operational Compliance• Data Quality• Billing & Chargeback Accuracy 18
    • Inventory Analysis: Book-to-FloorThe Book-to-FloorAudit comparesassets in the PrimaryAsset Repository tomultiple electronicsources.This audit verifies theAsset Repository aswell as identifyingassets that were notfound on the networkas expected. 19
    • Inventory Analysis: Floor-to-BookThe Floor-to-BookAudit comparesassets in multipleelectronic sources tothe Primary AssetRepository.This audit identifiesassets that werefound on the networkbut not listed in theAsset Repository. It also identifiesassets found activeon the network butmarked inactive inthe Asset Repository. 20
    • Operational Compliance – Backup CoverageThe Operational Auditsmeasure thedeployment levels ofvarious electronic toolsin the environment.This example shows theanalysis of multipleBackup tools across theserver environmentshowing servers thathave been backed upand the dates of the lastsuccessful backup.21
    • Results: Solve Problems & Reduce Costs Problems Solved • 30% exposure in antivirus coverage identified and remediated in less than 2 weeks • Identified missing backup for 10% of mid-range servers supporting Tier 1 services • Provided the detailed reporting to pass regulatory audits for Global 50 Financial Co • Identified $1.5M in overbilling from IT outsourcing service providers • Reduced 5,000 hours of labor by automating one IT asset management audit Costs Reduced • Reduced end user footprint by 15% by identifying unused or underutilized devices • $7M decrease in annual hardware maintenance for servers with wrong support level • Avoided a $500K lease return penalty • $1.2M annual labor reduction through automation of audit reporting • Eliminated the need for a $1M manual wall-to-wall inventory22
    • Assessment Outputs Level 1 Level 2 Level 3 Level 4 Level 5 Performed Managed Established Predictable Optimizing Process Performance Work Product Process Process Process Process Process Process Performance Management Management Definition Deployment Measurement Control Innovation Optimization Service Catalogue Management F L L N P Request Fulfilment L N P N N Legend Rates "Fully" F Not Assessed "Largely" L Non applicable N.A. "Partially" P "Not" N Key Deliverables SWOT Analysis Maturity Rating Baseline Asset Inventory Operational Compliance Report Data Quality Report Improvement Roadmap23
    • Questions24 For presentation copy or more information: Joe Lamastra Rene Abreo jlamastra@blazent.com rene.abreo@caskllc.com (972) 712-0655 (214) 432-066424
    • About Blazent • Blazent provides robust data intelligence solutions that help companies make smart, informed, data-driven decisions about their end-to-end IT environment . • Headquartered in San Mateo, CA, with offices in Dallas, Denver & Detroit Service Management TRUSTED Asset DATA Transformation Management Initiatives ANALYTICAL INSIGHT Software Governance & Management Compliance25
    • About Cask • Business and Technology Management advisory firm providing Service Management strategy, process and implementation consulting and training • Cask associates have an average 16 years of industry experience; over half have Masters degrees in business, technology or engineering • Published recognition: • Cask has been selected as one of the top 15 consulting firms (small firms) to work for (Consulting Magazine) • Cask has made the 2011 Inc. 500 list of the fastest–growing private companies in America (#57) • Offices located across the country in San Diego, Washington DC metro, Dallas, Kansas City and Northern Florida26