BbWorld 2012 John & Ruvi Partnering with Blackboard to Deliver More Valu: ASU's approach to Outsourcing Context eto Focus on Core
 

BbWorld 2012 John & Ruvi Partnering with Blackboard to Deliver More Valu: ASU's approach to Outsourcing Context eto Focus on Core

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BbWorld 2012 John & Ruvi Partnering with Blackboard to Deliver More Valu: ASU's approach to Outsourcing Context eto Focus on Core BbWorld 2012 John & Ruvi Partnering with Blackboard to Deliver More Valu: ASU's approach to Outsourcing Context eto Focus on Core Presentation Transcript

  • Partnering withBlackboard toDeliver More Value:ASUs approach toOutsourcing Contextto Focus on Core .John Rome Ruvi WijesuriyaDeputy CIO Director, Acad. TechnologyArizona State University
  • About Us
  • 4
  • The home of BLKBRD-L and BBADMIN-L 5
  • About ASU
  • Arizona State University
  • Current ASU Student…
  • Future ASU Students… 9
  • ASU campuseswest campus
  • ASU campusesdowntown phoenix campus
  • polytechnic campus ASU campuses
  • tempe campus ASU campuses
  • 2011 ASU Total Headcount Enrollment80,00070,000 72,254 70,440 67,082 68,064 63,278 64,39460,000 61,033 57,543 58,156 55,49150,00040,00030,00020,00010,000 0 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 58,404 Undergraduates
  • Total Student Body 2011 31% 30% 27% 26% 24% 23% 23% 22% 22% 21% 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 31% Minority (37% of Freshman Class)
  • History &Background
  • One of America’s Top 25 Thinkers Dr. Michael Crow, President of ASU
  • CoreVersusContext
  • Which Technology Curve Do We Want To Be On?
  • Core versus Context? Core processes … are the ones that differentiate you … so that customers select you over your competition. Everything else is context. -- Geoffrey Moore
  • Core versus Context?
  • Partnerships (to Give Context Work)
  • “Context” Spend for Central IT Budget
  • Blackboard Spend of Central IT Budget *Blackboard Transaction Not Part of Central IT budget
  • Education is in Last Place 32
  • Part of ASU’s IT Strategic Plan http://uto.asu.edu/plans 33
  • LMS @ ASU
  • LMS at ASU - History• Mid-Late 90’s • Web Course in a Box, WebCT, FirstClass, TopClass, Collabra and Blackboard • Blackboard (CourseInfo) adopted, but run as stand-alone server• 2001 – Bb Enterprise • Single Sign-on • Auto-population of Rosters using CEM* • Windows vs. Linux • Failed RAC attempts 35
  • LMS at ASU – Self-Hosted• Hardware • Linux App servers, Solaris DB / Linux 64bit DB • NetApp filers • Split between Data Centers at ASU• Staff • One part time sys-admin • Borrowed time from ASU Oracle DBAs • Stressful upgrades and semester starts • 24/7 Monitoring… well… 36
  • LMS at ASU - Today• Blackboard 9.1 SP7- Hosted • 7,500 course sites per semester • Multi-section sites – so closer to 9000 individual sections • Peak around 69,000 unique logins/day• Blackboard 9.1 SP8 for W.P.Carey School of Business • Online Corporate MBA program • Using real data from partner corporations • 2000+ users • a.k.a. my labrats  37
  • LMS at ASU• ASUOnline • Fully online programs using Pearson Learning Studio (eCollege)• Others… • Homegrown LMS in ASU’s Herberger Institute for Design and Fine Arts • Moodle running on a computer under faculty desk  • Google Sites… etc. 38
  • ASU’s LMS Profile*• ~7,000 Classes in Bb • Hosted by Blackboard• ~150 in Learning Studio • Hosted by Pearson/eCollege• <20 in Moodle/Sakai? • Department solutions• <100 Other/Homegrown Solution?
  • LMS at ASU – Course Enrollment Manager 40
  • LMS at ASU – myASU Portal 41
  • Experiences with Managed Hosting• 2010 Summer • Transition to Blackboard Managed Hosting • Linux Single DB to Oracle RAC • Bb Learn 8.0 to 9.0 • Rocky start to 2010 Fall • Performance issues • Stability • Sleepless nights • Pitchforks… • I DON’T believe it would have been any smoother if we stayed in-house and moved to 9.0 42
  • Downtime at the start of Fall 2010 43
  • Early days of BbMH and Bb 9.0• 2010 Fall Issues • Triage • BbMH added Application Servers (12 > 16 > 32 App servers) • Tuned Oracle RAC • Patches • Load testing • Major changes • Switched from RAC to single DB server (24 CPU / 94Gb RAM) • Red Hat patches • Dedicated file-servers 44
  • Managed Hosting Today• Today • Stable, responsive, reliable • Great relationship with our Bb Complex Hosting Manager • Weekly calls • Daily chats • Monitoring and Reporting • BbMH Operations 24x7 • ASU Operations 24x7 • TrueSight from Coradiant • ASU Data Warehouse (archival data) 45
  • Managed Hosting Today• Bb MH staffing • Dedicated CHM who knows all about ASU’s install, customizations, building blocks, etc. • Tap into experiences from other CHMs handling similar installations • Consultation and advice on upgrades, patches, building blocks, Load testing, etc • 24x7 coverage (Follow-the-sun model) 46
  • Managed Hosting Today• Data Centers and NOCs • Not my problem any more  • Planned maintenance • Coordinate our upgrades and outages • Hardware on demand • Multiple environments • Production • Staging (mini-me) • Sandbox • Temporary Experimental environments • Course restore environments 47
  • BbMH – Advanced Platform 48
  • Analytics
  • Insight into Blackboard
  • Bb Course Profile
  • Bb Student Profile
  • Bb Instructor Profile
  • ASU Blackboard Courses
  • College Breakdown
  • Fall over Fall Blackboard Activity
  • Spring 2010 Blackboard Activity
  • Busiest Usage Days for Academic Year
  • Busiest Usage Hours
  • Mobile Learn Usage Male – 52%, Female – 48% 21 Years Old Senior -> Junior -> Soph -> Freshman 60
  • 61
  • Early Warning/Retention Tool
  • Built Taxonomy of LMS Activity
  • What’s In Store – Vision for The Future andFocusing on Core
  • Out of Data Center Business?
  • Portable and Mobile
  • Waiting for a Cloudy Day
  • From Programmers to Negotiators
  • Predictive Analytics & “Big Data”
  • Refocus on Core Activities
  • ASU’s IT Vision for Near Future (Summary)• Get Out of Data Center Business?• Portable and Mobile• Waiting for a Cloudy Day• From Programmers to Negotiators• Predictive Analytics and Big Data• Refocus on Core Activities
  • Questions?
  • Contact Information john.rome@asu.edu ruvi@asu.edu We value your feedback! Please fill out a session evaluation. 77