Learning Management System (LMS) Upgrade: Roadmap for Success

LMS Upgrade:Roadmap forSuccessfulImplementationJason RhodeAssistant Director, Faculty Development andInstructional Design CenterNorthern Illinois Universityj.mp/niuplan

PresenterJason Rhode, Ph.D.Assistant DirectorFaculty Development andInstructional Design CenterNorthern Illinois Universityniu.edu/jrhodejrhode@niu.edutwitter.com/jrhode 2

Resources and Conversationj.mp/niuplan#niuplan@jrhode 3

Blackboard Usage at NIU 4

Blackboard Usage at NIUAs of Fall 2011:• 96% of students• 78% of instructional Faculty/Staff/TAs• 43% of course sections• 3.97 course sections/studentMore details: www.niu.edu/blackboardwww.niu.edu/blackboard/upgrade/2011/plan 5

Use of Blackboard by (Individual) Students Spring Summer Fall 25,000 22,152 20,000 No. of Students 15,000 10,000 5,000 0 02 03 04 05 06 07 08 09 10 11 YearUsage % for fall „11 with 23,107 enrolled is 95.86% of total number of studentswww.niu.edu/blackboard/upgrade/2011/plan 6

Use of Blackboard by (Individual)Faculty/Staff/TAs to Teach Spring Summer Fall 1,600 1,376 1,400 1,200 No. of Faculty 1,000 800 600 400 200 0 02 03 04 05 06 07 08 09 10 11 YearUsage % for fall „11 with 1,756* faculty/instructors/TA/teaching staff is 78.3% *1,756 includes only those providing direct instructionwww.niu.edu/blackboard/upgrade/2011/plan 7

Number of Credit Course Sections in Blackboard Spring Summer Fall 3,000 2,488 2,500 No. of Course Sections 2,000 1,500 1,000 500 0 02 03 04 05 06 07 08 09 10 11 Year Usage % for fall „11 with 5,727* sections is 43.44%*No. of course sections including thesis, dissertation, and independent studies is 5,727www.niu.edu/blackboard/upgrade/2011/plan 8

Number of Course Enrollments in Blackboard Spring Summer Fall 100,000 88,050 90,000 No. of Course Enrollments 80,000 70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 02 03 04 05 06 07 08 09 10 11 Year Students enrolled in several courses that use Blackboard in a semester Approximately 3.97 courses that use Blackboard per student during fall ‘11www.niu.edu/blackboard/upgrade/2011/plan 9

Blackboard Next Generation Upgrade Faculty Support Plan 10

Current Blackboard Support• The comprehensive support provided by our Center on teaching with Blackboard includes the following: Hands-on workshops (series of 40+ different workshops) Individual consultations (In FY10 alone, 917 consultations on Blackboard were offered to 344 unique individuals from 78 academic and support units) Usage documentation (250+ webpages) (9,800 unique visitors per month to the help site in FY11) 246 answers to Frequently Asked Questions (searchable) 37 step-by-step online tutorials (searchable) Podcasts (30+ episodes) on teaching with Blackboard Quick Guides on using Blackboard 40+ archived online workshops, Ask-A-Question, etc.www.niu.edu/blackboard/upgrade/2011/plan 11

Faculty Support Plan PhasesInstall new system on Outline of features and 2 invite-only hands-on 10 Bb Tune-up sessions Blackboard Open Laba development pre-existing support preview sessions for for experienced users sessions [11AM-1PM](BbDev) server materials at support staff and faculty offering hands-on each day during 1st niu.edu/blackboard/ng power users [3/29,4/6] overview of changes week of summer & fallTest new features and and new features [6/6, 2011 termssystem interfaces Articles in Fall ’10 & 3 online preview 6/7,7/19,7/27,8/4,8/9, [6/13,6/14, 6/15,6/16,8 Spring ’11 newsletters sessions [60 min] for 8/11,8/17(2),8/19] /22,8/23, 8/24,8/25,8/2Create upgrade page and campus media faculty/staff & TAs via 6]to document new Wimba Classroom 7 Bb I & II hands-onfeatures, changes, and Episodes on Teaching [3/29,4/12,4/26] sessions for users new College-specificinclude links to with Blackboard to Bb sessions available uponapplicable support Podcast devoted to 3 hands-on preview [6/2,6/15,7/13, 7/21,8/ requestmaterials provided by changes sessions for faculty/staff 15,8/19]Blackboard & TAs [4/8,5/3,5/18] Consultations with Notices of new features 2 Bb NG Boot Camps (4 individual faculty/staffUpdate Teaching with posted to FacDev 2 invite-only hands-on in-depth hands-on and TAs upon requestBlackboard support blog, Twitter, and preview sessions for sessions for Phase 5: Open Labssite Facebook, and notices faculty teaching during faculty/staff on 9.1 new & Special Sessions(niu.edu/blackboard) to users intersession feature sets) [6/3,8/10]to reflect new [4/28, 5/16] Screencasts and/or Phase 4: Hands-on Face-to-Face Workshopsfeatures major quick tip highlighting (Beginning Summer 2011) All workshops 90 minsinterface changes changesConvert site from Phase 3: Preview Sessions (Beginning Spring 2011)WebCRMA to new Online preview sessions Hands-on preview sessions 90 mins each; Online preview sessions 60 mins eachCascade CMS as part archived for on-demandof the redesign update viewingprocess Phase 2: Communications of New Features and User Interface Changes (Beginning Fall 2010)Phase 1: Documentation and Support Materials Preparation (Beginning Summer 2010) Hands-on preview sessions and face-to-face workshops will be 90 minutes in length; Online preview sessions will be 60 minutes in length

Faculty Support Plan TimelineVersion 9.1 Support plan drafted & Initial draft of Preliminary New support New tutorials, quick guides, etc.installed on shared with redesigned info on 9.1 site goes live developed in response to questionsbbdev. Provost, Council of support site available on received Deans, and Faculty ready on new current Outage /FacDev & Development Advisory CMS support site New features in 9.1 covered in all UpgradeITS begin Committee future Blackboard workshops Redesign of existing to Bb 9.1testing support site begins (5/29 -system Consultations with individual 5/30) faculty/staff and TAs upon request2010 2011 9/10 10/10 11/10 12/10 1/11 2/11 3/11 4/11 5/11 6/11 7/11 8/11 9/11 Phase 1: Documentation and Support Materials Preparation Phase 2: Communications of New Features and User Interface Changes Phase 3: Preview Sessions Phase 4: Hands-on Face-to-Face Workshops Phase 5: Open Labs & Special SessionsLast updated: 11/7/10 13

Workshops Scheduled• 40 workshops scheduled for Spring & Summer 2011: 10 preview sessions prior to upgrade 8 hands-on workshops for new users 10 “tune-up” workshops for experienced users 2 “boot camp” days of in-depth advanced sessions open lab sessions every day of the first week of summer and fall semesters for individual assistance• Capacity planning to meet training needs• Some workshops also offered onlinewww.niu.edu/blackboard/upgrade/2011/plan 14

Faculty Support Plan Challenges• Updating over 80% of existing documentation• Designing new documentation for new features• Priority training for those teaching intersession courses that overlap the upgrade in May 2011• Training nearly 1,300 instructional faculty/TAs during summer 2011 (when they are not on contract!)• Retraining current basic to advanced users• Training new faculty/staff/TA users from Aug 2011• Responding to increased faculty support requests• Staffing and facilities for handling all these needswww.niu.edu/blackboard/upgrade/2011/plan 15

Communicating the Change 16

Presentations on Campus• Provost – Oct. ‘10• Council of Deans – Nov. ’10• President’s Senior Cabinet – Jan. ’11• College of Engineering & Engineering Technology Faculty – Jan. ‘11• Computing Facilities Advisory Committee – Feb. ’11• College of Health & Human Sciences Faculty – Apr. ‘11www.niu.edu/blackboard/upgrade/2011/plan 17

Website niu.edu/blackboard/ng 18

Quick Tip Intro youtu.be/ei8ufG8amk8 19

Newsletters niu.edu/spectrum 20

Emails 21

Blog facdevblog.niu.edu 22

Twitter twitter.com/facdev 23

Facebook facebook.com/facdev 24

Podcast niu.edu/blackboard/podcast 25

Postcard 26

Online Workshop Archives niu.edu/facdev/programs/archives 27

Blackboard Login Page webcourses.niu.edu 28

Samples and Source Files j.mp/niuplan 29

Technical Considerations 30

Technical Considerations• Legacy Storage vs. Content System Storage• Building Block Compatibility• User Interface for Custom Building Blocks• Testing Service Packs• Timing of Outage for Upgrade• Others?…www.niu.edu/blackboard/upgrade/2011/plan 31

Additional Comments and Plan Source Filesj.mp/niuplan#niuplan@jrhode 32

We value your feedback!Please fill out a session evaluation. 33

Learning Management System (LMS) Upgrade: Roadmap for Success

by Blackboard Inc. on Jul 19, 2012

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