BlackBerry 10 Empowers Employees To Work On The Go


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After looking at various options, Rocco Forte Hotels spoke to BlackBerry® and began running tests on BlackBerry® 10 and BlackBerry® Enterprise Service 10. During the process Rocco Forte Hotels worked closely with Novell, an infrastructure software provider, and BlackBerry® to build its relevant applications onto the BlackBerry Enterprise Service 10 platform.

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BlackBerry 10 Empowers Employees To Work On The Go

  1. 1. “This new platform is good for the business but it is also great for our customers who are able to receive an even higher standard of service as a result of improved business processes.” Emmanuel Clave Group Director of Information Technology Rocco Forte Hotels CASE STUDY LUXURY HOTEL CHAIN EMPOWERS STAFF TO WORK ON THE MOVE WITH BLACKBERRY 10 UPGRADE Rocco Forte Hotels is a family of 11 highly individual hotels and resorts across EMEA with four new properties due to open soon. Each is as individual and characterful as the country and city which inspires its design. Each hotel features luxurious rooms, fine dining experiences, class-leading facilities and a dedication to providing the highest levels of service. The Challenge Rocco Forte Hotels is undergoing a period of large expansion. In the next three years the business has plans to add four new properties in the Middle East and North Africa to its existing 11 European hotels. In order to support this growth and maintain its famed high standards Rocco Forte Hotels is constantly reviewing processes and identifying areas of improvement. One of the areas it identified was how mobile devices could help streamline processes within the hotels, while also helping workers required to travel for business. Rocco Forte Hotels had already deployed BlackBerry® smartphones running BlackBerry® Enterprise Service 5 to management staff, but saw the opportunity to expand its mobility deployment within the business to include staff working in the hotels themselves. Integral to this plan was allowing staff such as managers, Food & Beverage employees and chamber maids to use tablet computers and mobile devices to access specific business applications such as restaurant booking systems, point of sales and room information. “The challenge we faced was finding a secure, reliable platform which would run our customized business applications and also work on iOS and Android devices,” said Emmanuel Clave, Group Director of Information Technology at Rocco Forte Hotels. “I already have employees requesting BYOD so cross platform integration was essential.” The Solution After looking at various options Emmanuel spoke to BlackBerry® and began running tests on BlackBerry 10 smartphones and BlackBerry Enterprise Service 10 (BES10). During the process Rocco Forte Hotels worked closely with Novell, an infrastructure software provider, and BlackBerry to build its relevant applications onto the BES10 platform. The early results were positive and soon Rocco Forte Hotels had rolled out 200 BlackBerry 10 smartphones across the business as well as 60 tablets. With the help of short training videos created by Rocco Forte Hotels and shared on the intranet the staff took to their new BlackBerry smartphones very quickly. “As well as the usability of the devices themselves, security was a major factor for us moving to the BES10 platform,” continued Emmanuel. “As existing customers of BlackBerry we had always been impressed with the levels of corporate security it was able to provide, so I feel comfortable that our own and our customer’s data is safe.” Industry • Other Region • EMEA Company Size • Large Solution • BlackBerry® 10 smartphones • BlackBerry® Enterprise Service 10 (BES10)
  2. 2. Key Benefits • Integration of business apps on iOS and Android devices • Enabling BYOD within the business • Democratisation of mobility within the company • Greater efficiency enables better customer service Rocco Forte Hotel’s Benefits The feedback received from Rocco Forte Hotel’s employees has been overwhelmingly positive. From global management right down to the chamber maids, enhanced access to mobile technology has improved the way they work. Restaurant staff are now able to update booking forms in real-time over the phone using a tablet instead of writing down customers’ bookings and entering them into a central computer. While room service can now send and receive orders on the move saving time and ensuring accuracy. Across the board, staff have been able to work more effectively and improve time management with the new BlackBerry smartphones and iOS® and Android™ devices. “By using BES10 to manage iOS and Android devices we have been able to improve mobility throughout the entire business,” said Emmanuel. “This new platform is good for the business, but it is also great for our customers who are able to receive an even higher standard of service as a result of improved business processes.” Results provided for informational purposes only and will vary depending on the individual customer and the specific operating circumstances. This material, including all material incorporated by reference, is provided “AS IS” and “AS AVAILABLE” and without condition, endorsement, guarantee, representation or warranty of any kind by BlackBerry and BlackBerry assumes no responsibility for any typographical, technical, or other inaccuracies, errors or omissions in this material and shall not be liable for any type of damages related to this material or its use, or performance, or non-performance of any software, hardware, service, or any references to third-party sources of information, hardware or software, products or services. © 2014 BlackBerry. All rights reserved. BlackBerry and related trademarks, names and logos are the property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the world. All other trademarks are the property of their respective owners. BlackBerry is not responsible for any third party products or services.