This document summarizes a webinar presentation by Lori Kleiman on creating alignment for stability in a VUCA world. The webinar discusses the challenges of volatility, uncertainty, complexity and ambiguity (VUCA) and provides frameworks to address them, including the SCAILES model. It also covers topics like leadership tactics, developing employees, and communication. The goal is to help organizations and leaders navigate changes in business trends and a dynamic work environment.

1. © HR Topics | ‹#›

2. Presenting Today
Follow along on Twitter: #BizWebinar @BizLibrary
Erin Boettge
Content Marketing Manager,
BizLibrary
eboettge@bizlibrary.com
Lori Kleiman
Speaker, Author
Consultant
HR Topics
lori@hrtopics.com

3. BizLibrary helps organizations succeed by improving the way
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4. © HR Topics | ‹#›
The new VUCA world:
How to Create Alignment for Stability
Lori Kleiman, SPHR SHRM-SCP
Web : www.hrtopics.com
Email : lori@hrtopics.com
Phone: 847-917-0053
Tweet me! @lorikleiman

5. © HR Topics | ‹#›
5
Lori
Out of
Making
lemonade
Lemons!
 Family Business
 HRpartners
 Gallagher
 HR Topics
 Masters Degree
 SPHR
 SHRM-SCP

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|
Expectation of each other!
|
Style Participate Action

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Volatility
Rate of change
Complexity
Multiple key
decision factors
Uncertainty
Unclear about the
present
Ambiguity
Lack of clarity about
meaning of an event
Predictionaboutfutureimpact?
Available Data
+
+–
What is VUCA

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What is VUCA
• The situation is understandable, but not predictable
• Nature, speed, volume and magnitude of the change are great
Volatile
• Understanding of impact exists, Information is not readily available
• Lack of ability to predict
Uncertain
• Many interrelated parts; can be predicted, but massive impact
• Chaos meets issue management
Complex
• There is no previous experience – we don’t know what we don’t
know
• Hazy reality and mixed meanings
Ambiguous

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VUCA’s impact on the way we
approach business
Reframing challenges that face the business
SWOT analysis for the future
Combination of what you know and what you are able to predict

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SCAILES Framework
Systems
Complexity
Adaptive
Innovative
Learning
Emergence
Strategic

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Social Media allows trends to scale at speeds never
seen before

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Strategic
Executive
who is Action
oriented and
Tech savvy

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Leadership in a VUCA world
Unleash
the full
potential of
your team
Inspirational
Motivating
Move
beyond the
norm
Paradigm
Shifter

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Focus on what drives
your organization
Return on Investment
Market Share
Industry leader
Product development
Risk diversification

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Strategic drivers that
determine growth and
engagement
Price
ProductPromotion
Place
Creation
ConnectCulture
Collaborate

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Leadership Tactics from US Army
Colonel Eric Kail
• Communicate
Clearly
• Ensure intent
is understood
Volatile
• Get fresh
perspective
• Be Flexible
Uncertain
• Develop
Collaborative
Leaders
• Value interim
solutions
Complex
• Active Listening
• Incremental
dividends
Ambiguous

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Impact on our people
60%
of new leaders underperform
in their first two years
(Business Wire)
National turnover rate is currently at
23.6 %,
and is expected to rise
(Bureau of Labor Statistics)
43% of workers report they don't feel
valued by their employers
(Career Builder)
70%
of variance in employee engagement
is due to interactions with managers
(Gallup)

19. Tweet your thoughts
@lorikleiman

20. © HR Topics | ‹#›
Business trends impacting HR
Concern over
skills gap
Top quality for
Leadership –
honesty
38%
of workforce is
MANAGED by
millennials
34% of
American
workforce are
freelance!

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Organizational Design
Empowerment
Matrix Structure
Gotta ask
my bossI’ll decide!
Beats me

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Employee Development
• Assess job fit before promotion
• Define what a leader looks like
• Transition programs
• Ongoing Blended learning

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Diversity

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Gig Economy

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Communication

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High
Potential
Competencies
Talent
Potential
Behavior
Organizational Strategic Initiatives
Ambition
Engagement
© HR Topics
Performance

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Modification of
Current Job
Self Directed
Development
External
Experiences
Stretch
Assignments
Individualized
Feedback
Beyond Traditional Training
Learning
Events

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Goal Setting
Key drivers of corporate
success
Defining acceptable ROI
Honest reflection of future

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Walk a mile in your CEO’s shoes

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Influence is key – not position or title

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Communicate
Communicate
Communicate

32. © HR Topics | ‹#›Convince with LOGIC
Inspire with Emotion

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Communication competencies
Direct Understanding
Reliable Trustworthy

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Tips
Embrace risk
Redefine
success
Keep ego(s) in
check
Keep
learning
Be open to
everyone and
their
ideas
Accept
multiple
options –
embrace both
rather than
either or
Let go what
you can’t
control

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We all win together

36. IF YOU AREN’T CERTIFIED...
This webinar is approved for HRCI Credit

37. © HR Topics | ‹#›
Lori Kleiman SPHR SHRM-SCP|
Web : www.hrtopics.com
Email : lori@hrtopics.com
@lorikleiman
Connect on linked In!

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Follow along on Twitter: #BizWebinar @BizLibrary
Erin Boettge
Content Marketing Manager,
BizLibrary
eboettge@bizlibrary.com
Lori Kleiman
Speaker, Author
Consultant
HR Topics
lori@hrtopics.com