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Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014

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In order to develop a learning strategy that responds to the rapidly evolving world, learning professionals need to look at the business environment differently. On the one hand, the traditional …

In order to develop a learning strategy that responds to the rapidly evolving world, learning professionals need to look at the business environment differently. On the one hand, the traditional business needs of the organization will continue to be critical and must be served. On the other hand, the next generation of learning strategies must place equal importance on the actual performance and learning needs of employees. Future learning strategies will look different, be delivered differently, and be led by a new breed of learning professional.

In this session, you will learn what core elements you need to include in learning strategies to keep up with the evolution of business. You will explore content strategy, delivery to mLearning and social learning platforms, and an expanded set of competencies that tomorrow’s learning professionals will require. You will leave this session prepared to develop a comprehensive learning strategy that takes into account the evolving nature of business and work.

In this session, you will learn:

How to develop a next-generation learning strategy for your organization
The importance of and how to build a content strategy
How to incorporate mobile learning into your next-generation learning strategy
A new competency model for learning professionals
Audience:
Intermediate managers and directors with a baseline understanding of learning strategy.

Technology discussed in this session:
Mobile learning, video (short form) training, and social learning.

http://www.bizlibrary.com/news-and-events/conferences/mlearncon-2014.aspx

Published in: Business, Technology
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Transcript

  • 1. “
  • 2. What does it mean?
  • 3. More connected?
  • 4. More alone?
  • 5. More risk?
  • 6. Or, just more?
  • 7. For the first time, an entire generation has grown up watching content on their own terms. This generation is defined by the Internet, mobile, and social – consuming content when and where they want. Gunnard Johnson, Google's Advertising Research Director
  • 8. WHAT I HOPE YOU’LL LEARN: Starting point = a whole new approach to strategy New strategy requires new approach to content New approach to content = content/technology cannot be separated What does this next gen learning professional look like?
  • 9. In a world of learning and development where complexity is the enemy, [organizations need a] simple and nimble approach to delivering high quality learning, anywhere, anytime. MICHAEL ROCHELLE Chief Strategy Officer Brandon-Hall Group
  • 10. Processes Analysis Design Develop
  • 11. Validation & Delivery Measurement Learning Management
  • 12. ? ? ?
  • 13. Pull vs. Push GOALS Performance- Based Future Orientation What’s missing?
  • 14. Most learning was focused on delivering known skills to solve known problems.
  • 15. Classroom/ILT Online - eLearning On-the-Job Maybe Other Methods
  • 16. volatility uncertainty complexity ambiguity it’s a VUCA world…
  • 17. THE % OF KNOWLEDGE IN YOUR BRAIN NEEDED TO DO YOUR JOB 1986 1997 2006 Source: Robert Kelly, Carnegie-Mellon University
  • 18. demand speed, analysis and elimination of uncertainty patience, sense-making and an engagement with uncertainty. Denise Caron, It’s a VUCA World
  • 19. Everyday we create bytes of data… So much that 90% of the data in the world has been created in the last two years alone. SOURCE: IBM Understanding Big Data: Analytics for Enterprise Class Hadoop and Streaming Data 2.5 QUINTILLION
  • 20. Over 6 billion hours of ….video are watched each month on YouTube… that's almost an hour for every person on Earth.
  • 21. 9 out of 10 Americans already use their smartphones for work. Cisco BYOD Insights Report 2013
  • 22. Traditional approaches won’t work…
  • 23. No classroom is large enough. No individual is smart enough. No response time is fast enough. No intervention is complete enough. No program lasts long enough. No solution is global enough. …
  • 24. Attempting to do more of what has been done in the past is not the answer. We need to do new things in new ways. won’t work…
  • 25. Employee learning today is about preparing employees for jobs that don’t exist, yet…
  • 26. Alignment Learning Culture Performance Analysis Content Strategy
  • 27. Success Criteria Marketing and Communication Business Impact
  • 28. Alignment
  • 29. Learning Culture
  • 30. Performance Analysis
  • 31. Success Criteria
  • 32. Marketing and Communication
  • 33. Measuring the Business Impact
  • 34. CONTENT definition curation delivery
  • 35. Immediate Personalized Democratic User-generated Social Mobile
  • 36. Technology without content is an empty promise.
  • 37. CONTENT definition curation delivery
  • 38. WHAT IS CONTENT: anything that answers a question that we might be asking in the moment SOCIAL PERFORMANCE
  • 39. Business objectives DEFINITION ? ?
  • 40. CONTENT definition curation delivery
  • 41. CURATION: the key first step to making content useful CONTENT CONTEXT
  • 42. CURATION Context 3 2 1
  • 43. What do you believe holds back knowledge workers in your organization? Bersin by Deloitte 2012
  • 44. overwhelming volume of information 68%
  • 45. lack of effective tools 34%
  • 46. The problem is context not content.
  • 47. STRUCTURE SETS CONTENT FREE
  • 48. CONTENT definition curation delivery
  • 49. DELIVERY: easy and simple access, when and where it’s needed CLOUD-BASED MOBILE
  • 50. DELIVERY Access, work and life 3 2 1
  • 51. WHY VIDEO? According to popular research – in 72 hours the average human can retain… of text 10%
  • 52. of VIDEO 95% of images 65%
  • 53. 60,000 times faster than text
  • 54. Does this translate into employee training?
  • 55. Does this translate into employee training? YES Adult Learning…
  • 56. YES Adult Learning… Does this translate into employee training? Short bursts (5-15 min.) Visual input for cognitive transfer Preferred method for information
  • 57. TRADITIONAL eLEARNING COURSE OR FORMAL LEARNING
  • 58. LEARNING NUGGETS
  • 59. BORROW
  • 60. At least of employees already use their own smartphones/ devices to access work- related sites or information. 50%
  • 61. How Tony Roma Employees use Video to Teach Important Job Skills
  • 62. The world is changing. People are changing. To be effective, our employee training is changing to meet them where they are. Jessie Bray, VP of Training and HR, Romacorp.
  • 63. What can we learn from social networking platforms?
  • 64. What can we learn from social networking platforms? How can we apply to our own learning platforms?
  • 65. The Evolving Role of Training and Development CONTENT CONCIERGE
  • 66. Employee training and development …
  • 67. What does it do? What does it look like? Who does it? …
  • 68. What does it do? Resources and tools. Help employees perform better. Prepare for jobs that don’t exist today.
  • 69. What does it look like?
  • 70. COLLABORATIVE Network-based and driven Content curators and creators Smaller and decentralized FLAT – fewer managers more SPECIALISTS TECHNOLOGY dependent
  • 71. Who does it? Informal leaders. Employees. Instructional designers. Classroom facilitators Administrators
  • 72. EVERYONE…
  • 73. ASTD COMPETENCIES 2013 BUSINESS SKILLS GLOBAL MINDSET INDUSTRY KNOWLEDGE INTERPERSONAL SKILLS PERSONAL SKILLS TECHNOLOGY LITERACY
  • 74. ALTERNATE COMPETENCIES NETWORKINGCOLLABORATION PRESENTATION SKILLS DIGITAL LITERACY LEADERSHIP SKILLS
  • 75. ALTERNATE COMPETENCIES COLLABORATION • Organization and team dynamics • Communication • Innovation
  • 76. ALTERNATE COMPETENCIES NETWORKING • Building trust • Emotional intelligence • Conversation skills
  • 77. ALTERNATE COMPETENCIES LEADERSHIP SKILLS • People development • Communicating vision • Motivating and engaging
  • 78. ALTERNATE COMPETENCIES PRESENTATION SKILLS • Developing presentations • Verbal communication • Information design
  • 79. ALTERNATE COMPETENCIES DIGITAL LITERACY • Learning technology • Social technology • Content mastery
  • 80. Knowledge = POWER
  • 81. Influence = POWER
  • 82. SOLUTION Do less, facilitate more Mobile first The power of social learning Curate, redefine and deliver 1 2 3 4
  • 83. Key Ideas Can I use it today? 3 2 1
  • 84. CHRIS OSBORN VP OF MARKETING COSBORN@BIZLIBRARY.COM @CHRISOSBORNSTL

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