Presentingtothe csuite 050113h

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Presentingtothe csuite 050113h

  1. 1. Presenting Learning Initiativesto the C-Suite“HELLO”
  2. 2. PresentersChris OsbornVice President of Marketingcosborn@bizlibrary.com@chrisosbornstlJessica BatzMarketing Specialistjbatz@bizlibrary.com@jessbatz@BizLibrary
  3. 3. Online content librariesinclude:• Streaming videos• Interactive e-learningcourses• Reference materials• EbooksTechnology solutions include:• Cloud-hosted LMS• Performance Management• Social Learning applicationsAward-winningLearning andPerformanceManagementSolutions
  4. 4. POLL QUESTIONThe mostcommonobjection fromSenior Executivesabout learninginitiatives is…A. Training anddevelopment doesnot impact thebottom line.B. The cost of trainingis more than thebenefit.C. Things are fine theway they are.D. Something else.
  5. 5. What you’lllearn:• The five coreelements of abusiness case• Anticipating andovercoming themost commonobjections fromyour seniorexecutives
  6. 6. Organizations with a strong learning culturesignificantly outperform their peers…Innovation46%More likelyto be first tomarketProductivity37%GreateremployeeproductivityTime toMarket34%Betterresponse tocustomerneedsQuality26%Greaterability todeliver“qualityproducts”Skills forthe future58%Moreprepared tomeet futuredemandProfitability17%More likelyto bemarketshareleadersBERSIN AND ASSOCIATES 2012
  7. 7. SCENARIOANALYSIS5 ELEMENTS OF A BUSINESS CASECAUSE/EFFECTANALYSISKPI’S FOREACHBENEFITRISK OFTHE STATUSQUOALIGNWITHORG’SGOALS
  8. 8. POLL QUESTIONIn yourorganization,what are yourbiggestchallenges withchange…A. Timing – “this justisn’t a good time”B. BudgetC. Lack of seniorleadership supportD. Lack of employeebuy-in orparticipationE. Something else
  9. 9. Risk of the StatusQuoIf the investment isnot made…SCENARIOANALYSISCAUSE/EFFECT ANALYSISKPI’S FOR EACHBENEFITRISK OF THESTATUS QUOALIGN WITHORG’S GOALSWhat could happento the companysbottom line?Could the companylose customers? Ormarket share?Could some futurecosts be avoided ifthe investment ismade today?
  10. 10. Given the dramatic changes inhow work gets prioritized,communicated and carried out,HR’s challenge is to feedleadership pipelines with peoplewho can adapt “on a dime.”Adaptability and AgilityHuman Resource Executive, February 2013
  11. 11. ScenarioAnalysis• Most likely results• Best casescenario• Worst casescenarioSCENARIOANALYSISCAUSE/EFFECT ANALYSISKPI’S FOR EACHBENEFITRISK OF THESTATUS QUOALIGN WITHORG’S GOALS
  12. 12. Cause/EffectAnalysisThe benefit is morethan the cost ofthe training.SCENARIOANALYSISCAUSE/EFFECT ANALYSISKPI’S FOR EACHBENEFITRISK OF THESTATUS QUOALIGN WITHORG’S GOALSYour training programimproves theemployee’s ability todo the job.That improvementhas a positive impacton the business.That impact results ina financial benefit tothe company.
  13. 13. BUSINESS I MPACTLearning to supportorganizational agilityIdentify focus areasTechnology or newapproaches to drivebetter agilityIncrease clarity
  14. 14. Cost JustifiedVS ROI• Quality• Effectiveness• Job impact• Business results
  15. 15. SCENARIOANALYSISCAUSE/EFFECT ANALYSISKPI’S FOR EACHBENEFITRISK OF THESTATUS QUOALIGN WITHORG’S GOALSKPI’s For EachBenefitIdentify the KPI for thebusiness problemsyou are trying tosolve.If this training works,how will we know it?What will improvedperformancelook like, and how willwe know?
  16. 16. It doesn’t have to becomplicated…You have 5,000customersEach is worth$20,000You increasecustomer retentionby 1%THAT’S $1 MILLION
  17. 17. TIME AWAYFROM THE JOBTRAINING COSTS AND CONSIDERATIONSTRAVELEXPENSESThe cost oflosingemployees dueto the lack of orineffectivetraining
  18. 18. Employee Benefits Company Benefits Financial BenefitsStudy at your own pace; employeeshave the ability to stop and startcourses.Same training available to allemployees, no matter location.Reduced costs for travel and trainingfacilities.Convenience: Anytime, AnywhereAccess. Courses and online resourcesare available to employees, 24x7.• Anytime, Anywhere reporting.• Built in testing and evaluationcapabilities allow managers toeasily run reports• More customized learning plans toensure that they have mastereddifficult concepts.Reduced time away from the job, nomissed productivity.Employees can create and managetheir on Learning PlansBetter control over all aspects of thetraining experience through onestandard, centralized access point(registering, approval, tracking,reporting).• Hosted services eliminates theneed for installation into acompany network.• Eliminates the cost for internal ITsupport.Simplified certification process Increase alignment between employeegoals and corporate objectives.Employees are able to view a personaldashboard of courses assigned tothem, view a record of their transcriptof coursesImproved visibility into learning andperformance data.
  19. 19. SCENARIOANALYSISCAUSE/EFFECT ANALYSISKPI’S FOR EACHBENEFITRISK OF THESTATUS QUOALIGN WITHORG’S GOALSGoal AlignmentA great businesscase goes beyondsimple ROI – itdemonstratesstrategic intent!Organizational Goal:Maintain an 85%client retention ratefor 2013.Department Goal:Improveperformance inhandling of customercomplaints within 90days.
  20. 20. BARRIERS TOPROGRAM ADOPTIONWill employeesparticipate, use itetc…What are the costs?What’s the value?Is the learninginitiative relevant toour business needs?
  21. 21. Establishing Relevancy• Program goals• Program challenges• How you overcamethe challenges• How you made adifference for thebusiness
  22. 22. Needs Analysis: Survey ResultsDo you feel access to moretraining would help youperform your job moreeffectively?YesNoIf online training was offered, howmany courses would you enroll andcomplete per year?1-3 per year3-6 per yearMore than 6 per yearDon’t knowIf offered online, would you takeadvantage of a customizedtraining curriculum specific toyour job?YesNoWould you like to see<Company> play a more activerole in your professionalgrowth/development?YesNo
  23. 23. Job Support SurveyParticipant materials were useful on the job.Training expectations were set with the manager prior to training.Use of the training was discussed with the manager after thetraining.Adequate resources were provided to apply training on the job.1 2 3 4 5 6 71 2 3 4 5 6 71 2 3 4 5 6 71 2 3 4 5 6 7
  24. 24. SCENARIOANALYSIS5 ELEMENTS OF A BUSINESS CASECAUSE/EFFECTANALYSISKPI’S FOREACHBENEFITRISK OFTHE STATUSQUOALIGNWITHORG’SGOALS
  25. 25. Recommended ResourcesThe Role of HR as a Business Partner1 hour course series• HR as Business Partner: From CostCenter to Strategic Partner• HR as Business Partner: Linking HRFunctions with Organizational Goals• HR as Business Partner: ManagingTalent for Organizational Success• HR as Business Partner: UsingMetrics and Designing StrategicInitiatives
  26. 26. Development Resources1,600 + Streaming Videos5,000 + Elearning CoursesOnline BooksSimulationsScenario-Based CoursesTry them out!Free 30-day trial
  27. 27. Contact UsChris OsbornVice President of Marketingcosborn@bizlibrary.comJessica BatzMarketing Specialistjbatz@bizlibrary.com

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