Lead Like Lincoln.
A SIMPLE FORMULA
FOR TRAINING
SUCCESS
Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl

Jessica Batz
Marketing Specialist
jbatz@b...
5,000+ Courses. 25 Topic Areas. Unlimited Access.
WHAT WE’LL COVER:
A simple formula for building an
employee training program.

The four elements and how they
contribute t...
Trends That Affect How We
Work Together
DOWN

UPSIDE

PEER POWER

HIERARCHY

DEMOGRAPHIC
TSUNAMI

VIRTUAL REALITY
Upon the subject of
education, not presuming
to dictate any plan or
system respecting it, I can
only say that I view it as...
A Common Notion
•

Euclid = Father of
Geometry

•

If two things are
equal to the same
thing, then those
two things are eq...
complexity is the
enemy.
=

____________
Business Benefits

=

Improved Employee Performance In Key Areas
That Support Or Drive Those Business Goals

=

Improved M...
The Key Elements
Business Benefits

Improved Employee Performance In Key Areas That
Support Or Drive Those Business Goals
...
Business Benefits
• The business benefit
can be influenced
by improved
employee
performance.
Measurement Framework
Financial
Perspective

Customer
Perspective

Internal Process
Perspective

Sustain shareholder value...
Improved Employee
Performance
Attitude
Motivation
Capabilities – a
person’s aptitude, skills,
knowledge and
experience.
What makes measurement so potent is its
capacity to instigate informed action — to
provide the opportunity for people to e...
Root Cause Analysis
• Systematic approach.
• Relentless and
objective pursuit of
objective truth.
• Ask “why?”
It's not the 95% that's right that
makes something work; it's the
5% that's wrong that messes
everything up.
Measuring, Ma...
Improved Manager Skills
Employee
engagement
Retention
Productivity
COMPETENCY LEVELS
CORE COMPETENCIES
Industry and culture
JOB FAMILY COMPETENCIES
Business discipline

JOB ROLE COMPETENCIE...
Manager Skills
1. Emotional

Intelligence
2. Coaching
3. Communication

4. Delegation
Problems with direct supervisors acc...
Employee Development in
Targeted Competencies
• Performance analysis.
• Establish job-role
competencies.
• Establish job-r...
Training focuses on best
practices, while development
focuses on next practices.
The #1 Reason Leadership Development Fail...
TTRAINING NEEDED TO:

TRAINING ACTIVITIES

Increase revenue

Sales training

Improve quality

Attention to detail courses
...
BUSINESS NEED
Increased revenue
Improved quality
Reduction in turnover

Improved morale
More satisfied customers

BIZLIBRA...
The Key Elements
Business Benefits

Improved Employee Performance In Key Areas That
Support Or Drive Those Business Goals
...
In a world of learning and development where
complexity is the enemy, BizLibrary has developed a
to delivering high
qualit...
RECOMMENDED BIZLIBRARY RESOURCES

QuickTalks: Maxine Mann: Results
Through Individual Accountability
and Cross Functional ...
Free trial of the BizLibrary Collection or Demo

5,000+ Courses. 25 Topic Areas. Unlimited Access.

Cloud-based learning a...
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Lead Like Lincoln. A Simple Formula for Training Success - Webinar 02.12.14

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If it were easy everyone would do it . . . . How many times have we said or thought that about complicated or compelling achievements? When we think about our organizations, this same adage comes into play in a number of contexts.

Can we simplify things? Can we find a unifying model to help find some sense of order in the chaos and confusion?

We believe the answer is, “Yes.”

If you were one of the millions of people who were enthralled by Daniel Day Lewis’ portrayal of President Lincoln in last year’s movie, “Lincoln,” you might remember an interesting reference to Euclid. In the film, the character was using the reference to Euclid to help simplify a complex social and political concept for his aides.


In this webinar we'll discuss:
A formula based upon Euclid’s First Common Notions which says that if two things are equal to the same thing, then those two things are equal to each other.

How this formula will provide a guide for analyzing the steps and the information you will need to design and implement an employee training program that will meet the needs of both your organization and employees.

www.bizlibrary.com/webinars

Published in: Business
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Lead Like Lincoln. A Simple Formula for Training Success - Webinar 02.12.14

  1. 1. Lead Like Lincoln. A SIMPLE FORMULA FOR TRAINING SUCCESS
  2. 2. Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary BIZLIBRARY.COM
  3. 3. 5,000+ Courses. 25 Topic Areas. Unlimited Access.
  4. 4. WHAT WE’LL COVER: A simple formula for building an employee training program. The four elements and how they contribute to a successful program. BIZLIBRARY.COM
  5. 5. Trends That Affect How We Work Together DOWN UPSIDE PEER POWER HIERARCHY DEMOGRAPHIC TSUNAMI VIRTUAL REALITY
  6. 6. Upon the subject of education, not presuming to dictate any plan or system respecting it, I can only say that I view it as the most important subject which we as a people can be engaged in. Abraham Lincoln, March 9, 1832 First Political Announcement
  7. 7. A Common Notion • Euclid = Father of Geometry • If two things are equal to the same thing, then those two things are equal to each other.
  8. 8. complexity is the enemy.
  9. 9. = ____________
  10. 10. Business Benefits = Improved Employee Performance In Key Areas That Support Or Drive Those Business Goals = Improved Manager Skills + Employee Development in Targeted Competencies
  11. 11. The Key Elements Business Benefits Improved Employee Performance In Key Areas That Support Or Drive Those Business Goals Improved Manager Skills Employee Development in Targeted Competencies
  12. 12. Business Benefits • The business benefit can be influenced by improved employee performance.
  13. 13. Measurement Framework Financial Perspective Customer Perspective Internal Process Perspective Sustain shareholder value Grow revenue Increase customer satisfaction Increase profit Improve brand image Improve customer relationship management Learning and Growth Perspective Increase workforce skills Increase customer perception of value Improve service quality Increase innovation Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success By Dean Spitzer
  14. 14. Improved Employee Performance Attitude Motivation Capabilities – a person’s aptitude, skills, knowledge and experience.
  15. 15. What makes measurement so potent is its capacity to instigate informed action — to provide the opportunity for people to engage in the right behavior at the right time. Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success Dean Spitzer, PHD
  16. 16. Root Cause Analysis • Systematic approach. • Relentless and objective pursuit of objective truth. • Ask “why?”
  17. 17. It's not the 95% that's right that makes something work; it's the 5% that's wrong that messes everything up. Measuring, Managing and Maximizing Performance Will Kaydos
  18. 18. Improved Manager Skills Employee engagement Retention Productivity
  19. 19. COMPETENCY LEVELS CORE COMPETENCIES Industry and culture JOB FAMILY COMPETENCIES Business discipline JOB ROLE COMPETENCIES Level of mastery required
  20. 20. Manager Skills 1. Emotional Intelligence 2. Coaching 3. Communication 4. Delegation Problems with direct supervisors account for 49% of disengaged employees. SOURCE: EMPLOYEE ENGAGEMENT VS. DISENGAGEMENT, CUSTOMINSIGHT DEC. 2012
  21. 21. Employee Development in Targeted Competencies • Performance analysis. • Establish job-role competencies. • Establish job-role standards. • Identify skill gaps. • Individual development plans. • Assess, measure an adjust.
  22. 22. Training focuses on best practices, while development focuses on next practices. The #1 Reason Leadership Development Fails Mike Myatt, Forbes
  23. 23. TTRAINING NEEDED TO: TRAINING ACTIVITIES Increase revenue Sales training Improve quality Attention to detail courses Reduce turnover Manager communication skills Improve morale Open access to online courses Satisfy customers Customer service courses BIZLIBRARY.COM
  24. 24. BUSINESS NEED Increased revenue Improved quality Reduction in turnover Improved morale More satisfied customers BIZLIBRARY.COM QUANTIFYING QUESTIONS By how much? In which areas? Improved how? What percentage reduction? Improved how? In what way?
  25. 25. The Key Elements Business Benefits Improved Employee Performance In Key Areas That Support Or Drive Those Business Goals Improved Manager Skills Employee Development in Targeted Competencies
  26. 26. In a world of learning and development where complexity is the enemy, BizLibrary has developed a to delivering high quality learning, anywhere, anytime. MICHAEL ROCHELLE Chief Strategy Officer Brandon-Hall Group BIZLIBRARY.COM
  27. 27. RECOMMENDED BIZLIBRARY RESOURCES QuickTalks: Maxine Mann: Results Through Individual Accountability and Cross Functional Teams The Value of Cross Training BIZLIBRARY.COM
  28. 28. Free trial of the BizLibrary Collection or Demo 5,000+ Courses. 25 Topic Areas. Unlimited Access. Cloud-based learning and performance management. BIZLIBRARY.COM

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