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How to Create a Competency-Based Training Program

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How to Create a Competency-Based Training Program

How to Create a Competency-Based Training Program

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  • 1. How to Create aCompetency-Based Training Program
  • 2. Definition of Competency-Based TrainingHow to Implement Competency- Based Training How to Utilize Needs and Performance AnalysisIdentifying and Establishing Core Competencies Identifying Performance GapsCompetency Mapping to Create IDP’s
  • 3. Traditional Training (Educational) Model • Based on model from schools & universities • Appointment-Based • Trainer Focused
  • 4. What is Competency-Based Training (CBT)? • Skills – tasks, knowledge and attitude • Platform for learning and organizational development • Focus on traits and skills needed to meet strategic objectives
  • 5. Key Characteristics of CBT Programs • Competencies aligned to strategic goals • Knowledge to support performance • Training designed to affect behaviors tied to competencies • Success = achievement of specified competencies • Pre-assessment • Self-paced
  • 6. Advantages of CBT Programs • Focus on success of each learner • Learner confidence grows as they achieve mastery levels • Time is used efficiently
  • 7. Implementing CBT
  • 8. Core Skills DevelopmentNeeds Analysis Competencies Assessment of an IDP CBT – Implementation Process
  • 9. Step 1: Needs Analysis How do specific teams support achievement of organizational goals? How do individuals support achievement of department or team goals? What is the organization trying to achieve?
  • 10. Step 2:Competencies• What characteristics & capabilities are critical to the success of your organization’s overall mission & goals?• For departments, groups and teams?• What are the common traits and strengths of top performers?
  • 11. Step 3: Skill GapsDifferencebetweencurrentlevels & desired levels =
  • 12. Collecting Skill Gap Data• Interview managers & employees• Interview top performers• Questionnaires / Surveys• Historical data
  • 13. Step 4:Individual Development Plans Needs Gaps Development activities
  • 14. Integrating with Talent Management Recruiting/ Hiring Core Compensation Development Competencies Assessment/ Promotion
  • 15. Competency Mapping to Create IDP’s Competency mapping provides a broad view of an employee’s individual strengths & weaknesses, as it relates to their personal career development, as well as organizational efficiency, and bottom-line results.
  • 16. Sample Service Skills Assessment • Auto generated by LMS • Based on Job Role • Assigned to Peers, Managers & Subordinates
  • 17. Sample Service Gap Analysis • Lists Competency Ratings • Identifies above and below standard ratings • Links to development activities • Basis for IDP
  • 18. Individual Development Plans (IDPs) • Nurture individual strengths • Target specific skill gaps & challenges • Track & monitor individual progress Specific courses & development activities
  • 19. Sample Customer Service Competencies Relationship Building Concern for Quality Achieving Results Developing Others Initiative CommunicationFlexibility Inspire Trust & Confidence Decision Making Team Work Service Orientation
  • 20. Sample Customer Service Competencies Relationship BuildingConcern for Quality Achieving Results Developing Others Initiative CommunicationFlexibility Inspire Trust & Confidence Decision Making Team Work Service Orientation
  • 21. Service Competencies - Curriculum Behaviors: • Organize and expressCommunication ideas clearly orally and in writing. • Keep managers and others informed of the status of projects and activities Courses: 1. Organize to Remember 2. Communicate to Increase Understanding
  • 22. Service Competencies - Curriculum Behaviors: • Follows procedures toConcern for ensure quality output. Quality • Encourages people to maintain high standards of quality and thoroughness. Courses: 1. Continual Quality Improvement 2. Quality Focused Management
  • 23. Service Competencies - Curriculum Behaviors: • Responds to Service customer requestsOrientation in a timely manner. • Proactively identifies customer needs. Courses: 1. Excelling at Customer Service Simulation 2. The Voice of the Customer
  • 24. Sample Leadership Competencies Relationship Building Building Commitment Achieving Results Developing Others Managing Performance CommunicationStrategic Thinking Inspire Trust & Confidence Decision Making Influencing Others Purpose, Principles & Values
  • 25. Sample Leadership Competencies Relationship Building Building Commitment Achieving Results Developing Managing Performance Others CommunicationStrategic Thinking Inspire Trust & Confidence Decision Making Influencing Others Purpose, Principles & Values
  • 26. Leadership - Curriculum Behaviors: • Sees connectionsStrategic among diverseThinking sources. • Turns strategy into action. Courses: 1. Systems Thinking and Models 2. Planning and Implementing a Business Strategy
  • 27. Leadership - Curriculum Behaviors: • Communicates Managing expectations toPerformance diverse workforce. • Motivates employees. Courses: 1. Communication Vision 2. Managing Cross Generational Teams
  • 28. Leadership - Curriculum Behaviors: • UnderstandsInfluencing employee motivations Others and needs. • Leads by example and does not micromanage. Courses: 1. Building Influence as a Leader 2. Leadership & Emotional Intelligence
  • 29. Sample Competency – Course Map
  • 30. Job FamilyCustomer Services Job Role Manager Recommended Content • Book: Planning for Tomorrow Competency • Course: Key ElementsGoal Attainment of a Sound Plan • Simulation: Planning for Results Key Behavior Planning
  • 31. Competency-Based Training differs from Traditional Training Methods 1. Identify Organizational Goals/Training Needs 2. Establish Core Competencies 3. Assess Current Ability 4. Identify Gaps 5. Assign Development Activities 6. Post-Assessmentwww.bizlibrary.com
  • 32. questions? View and register for complimentary webinars here
  • 33. For Additional Info. Dean Picheewww.bizlibrary.com dean@bizlibrary.com 888.432.3077 888.432.3077 ext. 106 Thank you!