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Driving Engagement with Employee Training and Development
 

Driving Engagement with Employee Training and Development

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For the webinar recording http://www.bizlibrary.com/bizblog/posts/2013/september/driving-engagement-with-employee-training-and-development.aspx

For the webinar recording http://www.bizlibrary.com/bizblog/posts/2013/september/driving-engagement-with-employee-training-and-development.aspx

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    Driving Engagement with Employee Training and Development Driving Engagement with Employee Training and Development Presentation Transcript

    • Driving Engagement with Employee Training and Development
    • BIZLIBRARY.COM Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary
    • BIZLIBRARY.COM The industry’s largest and fastest-growing collection of high quality training videos and e-learning courses covers every topic area imaginable.
    • EMPLOYEE ENGAGEMENT: the emotional and functional commitment an employee has to his or her organization. $11BILLION is lost annually due to employee TURNOVER SOURCE: BUREAU OF NATIONAL AFFAIRS Companies with ENGAGED EMPLOYEES outperform those without by up to SOURCE: GALLUP 202%
    • POLL QUESTION What factors positively influence employee engagement in your organization? A. The quality of training and learning opportunities. B. The support from the employee’s direct supervisor/manager. C. Informal and social learning opportunities. D. Rewards and recognition. E. Something else.
    • 65% 54% 51% 51% 50% 47% 46% 36% 34% 27% 26% The quality of training or learning opportunities The breadth of training or learning opportunities The frequency of training or learning opportunities Employee onboarding processes Learning through stretch assignments Executives' and managers' training in how to coach employees Executives' and managers' training in how to evaluate performance Peer coaching among employees Other informal learning opportunities Learning through job rotations Communities of practice TO WHAT EXTENT DO THE FOLLOWING FACTORS POSITIVELY INFLUENCE EMPLOYEE ENGAGEMENT IN YOUR ORGANIZATION? SOURCE: Learning’s Role In Employee Engagement, ASTD 2008
    • THREE KEYS Make the link between training and improved job performance Manager support and participation Community and recognition
    • MAKE THE LINK Needs analysis Choosing the right content Define and communicate expectations and objectives
    • Need Analysis: Context and Relevancy • Make sure the need has a training solution • Explain the why and how
    • Choosing the Right Content • Will the employee know what they are supposed to do after completing the training? • Is the program free of excess information? • Are there interactions built-in to reinforce the learning? • What behavior will change after this training? • Is this content engaging?
    • Expectations and Objectives • Explain what is expected before and after training • Clearly state objectives • Measure outcomes
    • S.M.A.R.T. GOALS Specific Measurable Attainable Relevant Timely
    • MANAGER SUPPORT AND PARTICIPATION Training transfer Manager skill gaps and opportunities Best practices to support learning
    • Problems with direct supervisors account for of disengaged employees. SOURCE: EMPLOYEE ENGAGEMENT VS. DISENGAGEMENT, CUSTOMINSIGHT DEC. 2012 49% ...if employees' relationship with their managers is fractured, then no amount of perks will persuade the employees to perform at top levels. Employee engagement is a direct reflection of how employees feel about their relationship with the boss. SOURCE: SELF-DETERMINATION THEORY AND FACILITATION OF INTRINISIC MOTIVATION, SOCIAL DEVELOPMENT AND WELL-BEING, AMERICAN PSYCHOLOGIST ASSOCATION
    • Power/Impact Use/Frequency Disconnect PRE Trainer 2 2 0 Employee 7 8 -1 Manager 1 5 -4 EVENT Trainer 4 1 3 Employee 5 3 2 Manager 8 6 2 POST Trainer 9 7 2 Employee 6 4 2 Manager 3 9 -6 1= MOST POWERFUL/IMPACTFUL FOR TRAINING TRANSFER SOURCE: BARBARA CARNES, MAKING TRAINING STICK
    • Learning Effectiveness 10% 85% 5% Learning Investment Pre-work Learning Event Follow-Up 26% 24% 50%
    • Best Practices for a Manager to Support Learning • Encourage participation • Get involved • Be a good example • Outline expectations • Seek out results and give recognition
    • Employee reaction to learning How much learning occurred Application of learning on the job Business results supported by learning ROI on Learning
    • COMMUNITY AND RECOGNITION Social and collaboration tools The importance of recognition Extrinsic and intrinsic motivation
    • Companies using enterprise social networks realize an average 18% increase in employee engagement year-over-year… compared to the 1% increase see in companies not implementing enterprise social networks. SOURCE: THOUGHTFARMER, SOCIAL INTRANETS AND EMPLOYEE ENGAGEMENT
    • Social Tools • Empowered • Share ideas • Relationship building • Enhance information flow
    • Recognition • Peer to peer • Employee spotlight • Additional opportunities and participation • Group/team activities • Community outreach
    • Extrinsic vs. Intrinsic Motivation • Meaningfulness • Autonomy • Competence • Progress
    • THREE KEYS Make the link between training and improved job performance Manager support and participation Community and recognition
    • Recommended Resources
    • BIZLIBRARY.COM 4,200 Learning Resources Unlimited Access Cloud-based Learning and Performance Technology Try us out free for 30-days Check out BizMobile Now Available for Android and iOS!
    • BIZLIBRARY.COM Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary