Cut the Cake and Pass the Trophy. Employee Training in a Multi-Generational Workforce - Webinar 07-17-13

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Each generation has its own distinct attitudes, priorities, and work habits. In this webinar we'll discuss how to create an effective training program. http://www.bizlibrary.com/bizblog/posts/2013/july/effective-training-in-a-multi-generational-workforce.aspx

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Cut the Cake and Pass the Trophy. Employee Training in a Multi-Generational Workforce - Webinar 07-17-13

  1. 1. Cut the Cake and Pass the Trophy! Employee Training in a Multi-Generational Workforce
  2. 2. Presenters Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary
  3. 3. Online content libraries include: • Streaming videos • Interactive e-learning courses • Reference materials • Ebooks Technology solutions include: • Cloud-hosted LMS • Performance Management • Social Learning applications Award-winning Learning and Performance Management Solutions
  4. 4. POLL QUESTION What generation are you a part of? A. Traditionalist (1928- 1946) B. Baby Boomer (1946 – 1964) C. Gen X (1965 – 1980) D. Gen Y (1980 – 2000)
  5. 5. POLL QUESTION Are you currently using active and blended learning in your employee development program? A. Yes, coaching and mentoring B. Yes, feedback and coaching C. Yes, mentoring D. Yes, something else or a combination E. No, not yet
  6. 6. POLL QUESTION Do you currently conduct training on generational awareness? A. Yes B. No
  7. 7. What you’ll learn: • 4 Generations – who they are and what are their motivations • Areas of conflict and influence • Training best practices that make the most of your diverse workforce
  8. 8. 5.0% 39.0% 32.2% 24.7% U.S. Total Labor Force Participation by Generation, 2010 Traditionalists (Born 1928- 1945) Baby Boomers (Born 1946- 1965) Generation X (born 1965- 1980) Millennials/Gen Y (Born 1980 - 2000) The Generations
  9. 9. What benefits would you value most over the next five years other than salary? 1/3 chose training and development as their first-choice benefit other than salary. Price Waterhouse Cooper MILLENNIALS: Stats and Facts Millennials are already in the workforce. BY 2025 - 3 OUT OF 4 WORKERS WILL BE A MILLENNIAL Nearly 9 in 10 want a workplace to be social and fun. Millennials want to feel like they are part of a community at work. MTV study, “No Collar Workers”
  10. 10. Generational Influences Traditionalists Boomers Gen Xers Gen Ys Linear work style Structured work style Informal work style Fluid work style Something’s wrong Caution Potential opportunity improvement Build a legacy Build a stellar career Build a portable career Build parallel careers Table Source: n-gen People Performance Inc. www.ngenperformance.com WORK STYLE CHANGE = CAREER
  11. 11. Traditionalists Born before 1946 Shaped by the Great Depression and World War II • Prefer logical sequences • Need structure • Prefer self- direction and privacy
  12. 12. Baby Boomers Born 1946-1964 Shaped by prosperity,1960s youth culture, and the Vietnam War • Passive learners • Don’t like rigid instruction • Link to personal experiences
  13. 13. Generation X Born 1965 - 1980 Shaped by dual- career, single-parent households, and by organizational change due to globalization and technology • Informal learner • Give them choices • Self-directed • Work/life balance • Frequent feedback
  14. 14. Millennials Born 1980 - 2000 Shaped by the PC, economic expansion, and the uncertainty following the 9/11 • Like to connect • Need structure • Strong sense of entitlement • Expect instant feedback
  15. 15. Traditionalists Boomers Gen Xers Gen Ys Training The hard way Too much and I’m outta here Required to keep me Continuous and expected Learning Style Classroom Facilitated Independent Collaborative and networked Communication style Top down Guarded Hub and spoke Collaborative Problem-solving Hierarchical Horizontal Independent Collaborative Decision-making Seeks approval Team informed Team included Team decided Leadership style Command & control Get out of the way Coach Partner Feedback No news is good news Once per year Weekly/daily On demand Technology use Uncomfortable Unsure Unable to work without it Unfathomabl e if not provided Job changing Sets me back Sets me back Necessary Part of my daily routine Source: Lynne C. Lancaster and David Stillman. When Generations Collide: Who They Are. Why They Clash. How To Solve the Generational Puzzle at Work (HarperBusiness, 2002)
  16. 16. Developing Generational Intelligence Make training and mentoring a priority Set clear objectives Consider the medium/methods Provide feedback early and often Pause before reacting
  17. 17. So…Let’s Ditch the Stereotypes and Find Common Ground • Respect • Listen • Ask • Allow • Collaborate
  18. 18. What We Share Value and Respect Trust and Competence Engaged and Connected Empowerment and Autonomy
  19. 19. Diagram Source: Corbett, S. (2008). Targeting different generations. In B. Hoffman (Ed.), Encyclopedia of Educational Technology Learning Preferences
  20. 20. Coaching and Mentoring
  21. 21. Giving Feedback • Frequent and on- going • Celebrate accomplishments
  22. 22. Stretch Assignments and Active Learning
  23. 23. Future Generations and Learning Agility • Speed as a competitive advantage • Challenge the status quo • Reflect on experiences • Continuous learning and curiosity
  24. 24. Recommended Resources Managing Workforce Generations: Introduction to Cross-generational Employees (elearning course) Managing Workforce Generations: Working with a Multigenerational Team (elearning course) Managing Workforce Generations: Working with the 21st-century Generation Mix (elearning course) Employing Generation Why: Training Young Minds (streaming video) Generational Diversity (streaming video)
  25. 25. Online Content Libraries 1,800 + Streaming Videos 5,000 + E-learning Courses Online Books Simulations Scenario-Based Courses Try them out free for 30- days – no obligation!
  26. 26. Questions Use the Q&A box in the lower right hand portion of your screen.
  27. 27. Contact Us Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary
  28. 28. Sources and Resources • Bureau of Labor Statistics, "Household Data, Not Seasonally Adjusted: Table A-13: Employment Status of the Civilian Noninstitutional Population by Age, Sex, and Race" (2012). • New Study: Generational Differences in the Workforce Matter, HR.BLR.com • N-gen People Performance Inc. www.ngenperformance.com • Lynne C. Lancaster and David Stillman. When Generations Collide: Who They Are. Why They Clash. How To Solve the Generational Puzzle at Work (HarperBusiness, 2002) • Images: gettyimages.com, google.com and sxc.hu • 5 Methods for Social Leadership: Try Reverse Mentoring, Forbes

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