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Delivering Learning to a Disperse and Virtual Workforce - Webinar 11-21-13

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Almost all organizations today, across all industries and sizes have a virtual and dispersed workforce. Whether it's a few employees working from home a few days a week to whole offices collocated. …

Almost all organizations today, across all industries and sizes have a virtual and dispersed workforce. Whether it's a few employees working from home a few days a week to whole offices collocated. The Nemertes Research Group estimates that there's been an 800% increase in virtual workers during the past five years. In this webinar we'll discuss:

* Core training challenges
* Business challenges and how they relate to training challenges
* Evolving learning strategies to overcome challenges and flip them into advantages

This webinar is pre-approved for 1 hour CE credit for Human Resources.

Published in: Business, Technology
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  • 1. Delivering Learning to a Dispersed and Virtual Workforce
  • 2. 4,000+ Courses. 25 Topic Areas. Unlimited Access.
  • 3. WHAT WE’LL COVER: 1. Core training challenges. 2. Business challenges and how they relate to training challenges. 3. Evolving training strategies to overcome challenges and flip them into advantages. BIZLIBRARY.COM
  • 4. Business Challenges with Multiple Locations Out-of-sight, out-of-mind Logistics Loss of spontaneous communication Teams and complex work assignments Basic supervision
  • 5. Training Fundamentals Employee training should deliver business results. Training programs must actually improve employee performance. All of the critical stakeholders must be engaged – fully involved and supportive, this includes the C-suite, front-line supervisors and managers. Employees must clearly see the connection between training and their jobs. The program must be appropriate for the culture and learning culture of the organization.
  • 6. Training Challenges with Multiple Locations Out-of-sight, out-of-mind Logistics Loss of spontaneous communication Teams and complex work assignments Basic supervision
  • 7. Knowledge workers spend approximately 10 hours a week searching for data… In an organization with 300 employees making an average of $60,000 the lost productivity could exceed $2 million or the equivalent of 33 full-time employees’ productivity!
  • 8. Continuous Learning is Essential How often would you expect your individual contributor population, on average, to need to connect with learning resources to effectively perform their job? Daily or more often Weekly Monthly Annually Less than annually 0% 5% 10% 15% 20% 25% 30% 35% SOURCE: Brandon-Hall Group BIZLIBRARY.COM 40%
  • 9. The Workforce 5.0% Mature/WWII 24.70% Baby Boomers 39.00% Generation X Generation Y 32% Source: Bureau of Labor Statistics, (2012).
  • 10. According to Gallup’s 2013 State of the America Workplace Report: REMOTE EMPLOYEES LOG AN AVERAGE OF ARE MORE ENGAGED. 32% COMPARED TO 28% OF ON-SITE EMPLOYEES. 4 HOURS more per week PER YEAR A typical business would save $11,000 per person National productivity would increase by $334 billion to $467 billion a year through telecommuting. SOURCES: GALLUP AND GLOBAL WORKPLACE ANALYTICS The telecommuters would save between $2,000 and $7,000
  • 11. Developing Your Learning Strategy 1.Alignment with organizational goals. 2.Awareness of organization’s current learning culture. 3.Needs analysis. 4.Content strategy. 5.Evaluation and success criteria. 6.Marketing and communication strategy. 7.Measurement of business impact strategy.
  • 12. Critical Components • Technology and tools • Pre and post training activities • Social and informal learning • Manager skills
  • 13. Technology and Tools • Learning management • Mobile access • Social and collaboration • Video web conferencing • Performance management
  • 14. Power/Impact Use/Frequency Disconnect PRE Trainer 2 2 0 Employee 7 8 -1 Manager 1 5 -4 Trainer 4 1 3 Employee 5 3 2 Manager 8 6 2 Trainer 9 7 2 Employee 6 4 2 Manager 3 9 -6 EVENT POST 1= MOST POWERFUL/IMPACTFUL FOR TRAINING TRANSFER SOURCE: BARBARA CARNES, MAKING TRAINING STICK
  • 15. Learning Investment 5% 10% 26% 50% 24% 85% Learning Effectiveness Pre-work Learning Event Follow-Up
  • 16. Pre and Post Training Activities • Post pre-work, videos and eLearning courses before a virtual discussion session. • Invite members of a training class to a Community before the event. • Post questions and discuss application after the training. • Upload PowerPoint and recorded sessions. • Do spot checks and share in real-time during webinars. • Use as an ice breaker…What do you already know about….?
  • 17. Social and Informal Learning • Collaboration and continuous learning. • Ask and answer questions. • Knowledge retention. • Search and tag. • Discussion and cross-functional teamwork. • Increase engagement.
  • 18. Manager Skills The retention rate of employees of managers who were effective at developing their employees was 39.7% greater than for managers who were ineffective at developing their employees. SOURCE: The Corporate Executive Board’s L&D Roundtable
  • 19. 3 Steps to Manager Development 1. Define success. 2. Identify gaps. 3. Measure performance.
  • 20. STEP 1: DEFINE SUCCESS. • Do they share common values? • Do they exhibit common behaviors? • Do they share common skills and competencies?
  • 21. STEP 2: IDENTIFY GAPS. • Difference from current level and desired level. • 2 or 3 critical areas that drive success.
  • 22. STEP 3: MEASURE PERFORMANCE • Key performance indicators. • Measure both managers and employees
  • 23. Key Competencies Technology literate Communication Coaching/feedback Emotional Intelligence
  • 24. Content Strategy
  • 25. LEARNING MUST BE JUST IN TIME AND JUST FOR ME. Michael Rochelle, Chief Strategy Officer, Brandon Hall Group
  • 26. Consumer Driven Learning Experience Learner Requirements Mobile Design Considerations Easy to use - intuitive Mirror native environment UI’s lists, layers, and big buttons Learning experience fits to delivery mode Responsive web design, Apps versus HTML5 "Human Interface Guidelines" Content is accessible no matter what device I’m using Bookmarking Location web accessible Content is accessible in any location or work environment Cloud storage accessible Online and offline access options Easy to find and easy to share Cataloging and searching capabilities Forward, e-mail, tweet, etc. Engaging Colors, Textures, Patterns, Shadows Configurable visuals versus simplicity SOURCE: http://www.smashingmagazine.com/2009/10/09/iphone-app-design-trends/ http://mashable.com/2011/01/26/mobile-app-design-trends/ BIZLIBRARY.COM
  • 27. 1. Understand your challenges/barriers. 2. Develop a learning strategy. 3. Incorporate technology and tools. 4. Develop the skills your managers. 5. Find or develop content and resources to improved the performance of your employees.
  • 28. In a world of learning and development where complexity is the enemy, BizLibrary has developed a to delivering high quality learning, anywhere, anytime. MICHAEL ROCHELLE Chief Strategy Officer Brandon-Hall Group BIZLIBRARY.COM
  • 29. RECOMMENDED BIZLIBRARY RESOURCES Managing Virtual Teams: Techniques and Best Practices (38 minute, video) Virtual Teams: Strategies for Success (30 minutes, video) BIZLIBRARY.COM
  • 30. Free trial of the BizLibrary Collection or Demo 4,000+ Courses. 25 Topic Areas. Unlimited Access. BIZLIBRARY.COM
  • 31. Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary BIZLIBRARY.COM

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