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Compliance Training: Key Strategies to Get Your Employees More Engaged. Webinar 04.09.14

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In this session we'll discuss key strategies to get your employees more engaged in compliance training.

In this session we'll discuss key strategies to get your employees more engaged in compliance training.

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  • 1. Compliance Training: Key Strategies to Get Your Employees More Engaged.
  • 2. BIZLIBRARY.COM Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary
  • 3. Resource for Online, On-Demand Training Solutions
  • 4. 6,000+ Courses. 25 Topic Areas. Unlimited Access. Improve your employees' performance with the largest and fastest-growing library of on-demand training videos and eLearning courses today!
  • 5. In my organization compliance training is usually considered …. a. A cost of business b. An important part of our overall employee development program c. Nap time
  • 6. Compliance training is aligned with our organizations goals. a. Strongly agree b. Agree c. Neither agree nor disagree d. Disagree e. Strongly disagree
  • 7. What You’ll Learn: 1. Identify employee development oriented goals for compliance training. 2. Metrics and measurements for success that move beyond completion and attendance. 3. Choosing compliance training content. 4. Effectively marketing compliance training to employees to improve their engagement level.
  • 8. Your time is limited, so don't waste it living someone else's life. Don't be trapped by dogma which is living with the results of other people's thinking. Steve Jobs. Stanford University Commencement Address, 2005
  • 9. TOP 10 THINGS COMPANIES DO WRONG WHEN THEY CONDUCT HARASSMENT PREVENTION TRAINING. 10. They call it – harassment prevention training. 9.Lawyers usually write it. 8. Lawyers usually deliver it. 7. Treat it as nothing more than a cost of doing business. 6. Mention the US Supreme Court too many times.
  • 10. 5. Fail to make clear connections between the content and the actual workplace. 4. Focus on management and high level organizational benefits too much. 3. Use it as punishment when somebody makes a mistake. 2. Select really boring and out-of-date content. 1.Do not identify the true employee facing benefits of effective training.
  • 11. BIZLIBRARY.COM EEOC reported that it secured more than $38.6 million in monetary benefits for individuals. The average single claimant lawsuit results in defense costs of $250,000 and a jury verdict of $200,000. $38.6 million The EEOC received 99,022 complaints in FY2013. 93,727
  • 12. • Change or to modify workplace behaviors • Develop, foster and encourage a set of values to prevent and respond to incidents. AB 1825
  • 13. Complete and Repeat What are the business goals for our compliance training? Are there other goals we can identify that might actually improve our organization’s overall performance?
  • 14. BUSINESS OBJECTIVES AND GOALS • Risk management • Improve productivity • Increase retention • Reduce workplace conflict • Improve communication • Cross-cultural awareness • Increase profits • Reduce costs
  • 15. What we need and what we will apply… • Multi-cultural awareness • Communications skills • Problem solving • Emotional intelligence • Diversity awareness and sensitivity • Working across generations
  • 16. WHAT YOUR MANAGERS NEED TO KNOW… Legal responsibilities as a manager. Employment laws, practices and regulations. • Sexual harassment • Disability • Substance abuse • Privacy • FMLA • Workplace violence CHECK OUT BIZLIBRARY’S NEW SERIES HR LAW FOR MANAGERS!
  • 17. ELEMENTS OF A LEARNING CULTURE 1. Holistic thinking 2. Integrated learning 3. Capacity for change and improvement 4. Focus on collaboration 5. Personal commitment
  • 18. Vision of Success • Organizational • Individual
  • 19. Focus on Your Employees • I’d like everyone to respect my work and not worry about my age. • My co-workers show everyone respect and treat everyone fairly. • The shop floor is safe for me and for everyone, because we know how to work safely around the machinery, and we know how to recognize hazardous conditions before accidents occur. • I know what to do if I see a potentially dangerous situation. • I know who I can talk to if I see inappropriate behavior.
  • 20. Specific Measurable Attainable Relevant Timely
  • 21. Standard Learning Objectives Employee Focused Understand the law of harassment and discrimination. Explain and demonstrate behaviors that contribute to a productive and safe work environment for everyone. Learn how managers and supervisors can be held individually liable for employee claims of a hostile work environment or other form of sexual harassment. Show how we can help each other feel valued as contributors to organizational success. Know the elements of affirmative defenses. Provide behavior-based guidelines each employee can use to make fellow employees feel welcome and comfortable. Which set of learning objectives are more likely to make your employees feel engaged about the training?
  • 22. METRICS • Where are you now? • How do you know? • Can you measure it? • Where are you going?
  • 23. Goal: Improve employee productivity in 12 months How do you currently measure employee productivity? Unit of service Hours per product Working hours in frontline service 2 hour workplace harassment course 6 months before program • Productivity measurement • Number of harassment incidents reported • Number handled by HR 6 months after program • Productivity measurement • Number of harassment incidents reported • Number handled by HR
  • 24. SELECTING CONTENT AND COURSEWARE • Identify organizational needs and goals • Try out the content • Determine delivery • Track and measure • Communicate
  • 25. MARKETING AND COMMUNICATION • Target your message • Explain the value • WIIFM – what’s in it for me? • Set expectations
  • 26. BIZLIBRARY.COM Message Purpose Method Timing Metric Owner Target Audience Launch of Workplace Violence Awareness Inform Article in company daily e- news Pre-launch Awareness survey results great 60% of employees Kim All employees Persuade Testimonials from HR Leaders and Program Participants Launch Enrollment at 85% Kim Remind Participant testimonials Monthly Kim All employees Sample Marketing Plan
  • 27. Marketing Messages Explain what the employees GAIN personally and professionally from the training. Show the specific benefits of applying what you teach to employees’ day-to-day performance.
  • 28. BIZLIBRARY.COM
  • 29. BIZLIBRARY.COM Course Title: Employee Awareness Series: Violence in the Workplace (2014 Edition) Course Title: HR Law for Managers ADA FSLA FMLA
  • 30. BIZLIBRARY.COM Free trial of the BizLibrary Collection or Demo of Technology Solutions 6,000+ Courses. 25 Topic Areas. Unlimited Access. Improve your employees' performance with the largest and fastest-growing library of on-demand training videos and eLearning courses today!