Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl

Jessica Batz
Marketing Specialist
jbatz@b...
4,064 Courses. 25 Topic Areas. Unlimited Access.

BIZLIBRARY.COM
POLL QUESTION
Are you currently using competencies in
your training program?
a.

Yes! Just looking to get a few ideas toda...
WHAT YOU’LL LEARN:
Why a sharp focus on key
competencies is more important
than ever.
The key characteristics of best-incl...
Does competency-based training
(CBT) remain a relevant in today’s
evolving workplace?
IT’S A VUCA WORLD…

Change and capacity to
adapt

VOLATILITY
UNCERTAINTY

COMPLEXITY

Employee retention

AMBIGUITY

Workp...
CHANGING
OUR LEARNING

STRATEGY

Demographics
Behaviors
Technology
THE WORKFORCE
5%

24%
39%
Mature/WWII

32%

Baby Boomers
Generation X

Generation Y
Source: Bureau of Labor Statistics, (2...
BRING YOUR OWN DEVICE - BYOD
6.1% 5.1%

Currently Support

13%
75.5%

Planning to Support, Next
12 Months
Considering, But...
Competency-based training
focuses on identified workplace

behaviors essential to achieve
organizational strategic goals.
THE CBT APPROACH
Learner focused

Ability to do vs. knowing how
Focuses on skills, knowledge or
behaviors
Tied to strategi...
KEY CHARACTERISTICS:
ALIGNMENT
EMPLOYEE FOCUSED
BUILD ON STRENGTHS

SKILLS AND KNOWLEDGE

IMPROVED PERFORMANCE

BIZLIBRARY...
ALIGNMENT
…should be viewed as a process
guided by specific goals whereby an

organization makes continuous
adjustments…
EMPLOYEE FOCUSED
What key competencies actually
support the achievement of the

employee’s goals?
BUILD ON STRENGTHS
A variety of learning resources to serve

different learning styles and the
complexity of the new skill...
SKILLS AND KNOWLEDGE
Knowledge is gained with the purpose

of supporting performance.
LEARNING MUST BE JUST IN TIME
AND JUST FOR ME
Michael Rochelle,
Chief Strategy Officer,
Brandon Hall Group

90% of America...
IMPROVED PERFORMANCE
Knowledge is gained with the purpose

of supporting performance.
IMPLEMENTATION PROCESS
Needs analysis
Establish competencies
Establish job role standards
Identify skill gaps
Individual d...
Need Analysis
What skills and
behaviors are
critical to achieving
your organization’s
goals?
Establish Competencies
Organizational
values
Top performers
across job roles
Establish Job Role Standards
Benchmark top
performers
What does success
look like?
What do they do?
Identify Skills Gaps
Assessments
360 Reviews
Performance
Reviews

Employee
interviews
Individual Development Plans
INDIVIDUAL DEVELOPMENT PLAN

Name:

Manager:

Position:

Date:

CARRER PLAN

Personal Mission...
OUTLINING COMPETENCY MODELS & MAPS
Competency

Behavior

Core Competencies
Cultural or organizational

Development
Resourc...
BIZLIBRARY.COM
Measure
Performance
improvement
Behavior change
Organizational
capabilities
BIZLIBRARY.COM
RECOMMENDED RESOURCES
Quick Talks: Dan Pink: Gaining
Engagement through Autonomy
[video]

Collaboration Creates Value [vid...
Try us out for free!
4,000+ Courses.

25 Topic Areas.
Unlimited Access.
Cloud-based Learning and
Performance Technology.

...
QUESTIONS
Use the Q&A
box in the lower
right hand
portion of your
screen.

BIZLIBRARY.COM
Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl

Jessica Batz
Marketing Specialist
jbatz@b...
How to Create a Competency-Based Training Program - Webinar - 11-12-13
How to Create a Competency-Based Training Program - Webinar - 11-12-13
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How to Create a Competency-Based Training Program - Webinar - 11-12-13

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Employee training is fluid, dynamic and complex – which is why Competency-Based Training is a more important strategic component of a today’s employee learning strategies. In this complementary”How-To” e-book, you will learn:
Why a sharp focus on key competencies is more important than ever;
The key characteristics of best-in-class competency-based training programs;
A straightforward seven-step process any organization can use to implement a CBT starting today.
Learn how to create and implement a Competency-Based training program today!

- See more at: http://www.bizlibrary.com/bizblog/posts/2013/november/how-to-create-a-competency-based-training-program-webinar-111213.aspx

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How to Create a Competency-Based Training Program - Webinar - 11-12-13

  1. 1. Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary BIZLIBRARY.COM
  2. 2. 4,064 Courses. 25 Topic Areas. Unlimited Access. BIZLIBRARY.COM
  3. 3. POLL QUESTION Are you currently using competencies in your training program? a. Yes! Just looking to get a few ideas today. b. Not yet – we’re looking to implement competencybased training in the next 6-12 months. c. Not yet – we’d like to use competencies in our program, but aren’t sure where to start. d. No. Not sure if competency-based training is the right solution for our company at this point.
  4. 4. WHAT YOU’LL LEARN: Why a sharp focus on key competencies is more important than ever. The key characteristics of best-inclass competency-based training programs. A straightforward seven-step process any organization can use to implement CBT today. BIZLIBRARY.COM
  5. 5. Does competency-based training (CBT) remain a relevant in today’s evolving workplace?
  6. 6. IT’S A VUCA WORLD… Change and capacity to adapt VOLATILITY UNCERTAINTY COMPLEXITY Employee retention AMBIGUITY Workplace demographics
  7. 7. CHANGING OUR LEARNING STRATEGY Demographics Behaviors Technology
  8. 8. THE WORKFORCE 5% 24% 39% Mature/WWII 32% Baby Boomers Generation X Generation Y Source: Bureau of Labor Statistics, (2012). BIZLIBRARY.COM
  9. 9. BRING YOUR OWN DEVICE - BYOD 6.1% 5.1% Currently Support 13% 75.5% Planning to Support, Next 12 Months Considering, But No Specific Timeframe Not Planning to Support Source: Good Technology State of BYOD Report 2012 BIZLIBRARY.COM
  10. 10. Competency-based training focuses on identified workplace behaviors essential to achieve organizational strategic goals.
  11. 11. THE CBT APPROACH Learner focused Ability to do vs. knowing how Focuses on skills, knowledge or behaviors Tied to strategic objectives
  12. 12. KEY CHARACTERISTICS: ALIGNMENT EMPLOYEE FOCUSED BUILD ON STRENGTHS SKILLS AND KNOWLEDGE IMPROVED PERFORMANCE BIZLIBRARY.COM
  13. 13. ALIGNMENT …should be viewed as a process guided by specific goals whereby an organization makes continuous adjustments…
  14. 14. EMPLOYEE FOCUSED What key competencies actually support the achievement of the employee’s goals?
  15. 15. BUILD ON STRENGTHS A variety of learning resources to serve different learning styles and the complexity of the new skills and knowledge.
  16. 16. SKILLS AND KNOWLEDGE Knowledge is gained with the purpose of supporting performance.
  17. 17. LEARNING MUST BE JUST IN TIME AND JUST FOR ME Michael Rochelle, Chief Strategy Officer, Brandon Hall Group 90% of Americans use their personal smartphones for work-related purposes. One in five iPad owners use their iPads for work. Source: BYOD Insights 2013: A Cisco Partner Network Study BIZLIBRARY.COM
  18. 18. IMPROVED PERFORMANCE Knowledge is gained with the purpose of supporting performance.
  19. 19. IMPLEMENTATION PROCESS Needs analysis Establish competencies Establish job role standards Identify skill gaps Individual development plans Assess and measure
  20. 20. Need Analysis What skills and behaviors are critical to achieving your organization’s goals?
  21. 21. Establish Competencies Organizational values Top performers across job roles
  22. 22. Establish Job Role Standards Benchmark top performers What does success look like? What do they do?
  23. 23. Identify Skills Gaps Assessments 360 Reviews Performance Reviews Employee interviews
  24. 24. Individual Development Plans INDIVIDUAL DEVELOPMENT PLAN Name: Manager: Position: Date: CARRER PLAN Personal Mission Statement Objective information Learning styles SHORT-TERM CAREER GOALS (1-2 Years) Area of Interest / Positions Competencies/Skills/ Knowledge Needed: (areas I need to develop) Career plan Manager support LONG-TERM CAREER GOALS (3-5 Years) Area of Interest / Positions Competencies/Skills/ Knowledge Needed: (areas I need to develop)
  25. 25. OUTLINING COMPETENCY MODELS & MAPS Competency Behavior Core Competencies Cultural or organizational Development Resource Target Audience Job Role Individual Contributor Manager Executive Resources, activities and development opportunities, Elearning courses, videos, books, workshops. Demonstrated behaviors that support the competency Job Family and Job-Specific Competencies Sales, Operations, Administrative, Customer Service Perform a particular job at a successful level. BIZLIBRARY.COM
  26. 26. BIZLIBRARY.COM
  27. 27. Measure Performance improvement Behavior change Organizational capabilities
  28. 28. BIZLIBRARY.COM
  29. 29. RECOMMENDED RESOURCES Quick Talks: Dan Pink: Gaining Engagement through Autonomy [video] Collaboration Creates Value [video] Mentoring: Matching Proteges with Mentors [video] Criteria for Performance Excellence [video] Results Rule! Build a Culture that Makes Your Team a Hero [video] BIZLIBRARY.COM
  30. 30. Try us out for free! 4,000+ Courses. 25 Topic Areas. Unlimited Access. Cloud-based Learning and Performance Technology. BIZLIBRARY.COM
  31. 31. QUESTIONS Use the Q&A box in the lower right hand portion of your screen. BIZLIBRARY.COM
  32. 32. Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary BIZLIBRARY.COM
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