Buildling a world class training program

Building a World-Class TrainingProgram without Breaking the Budget

What is a World-ClassTraining Program?Case Studies6 Key Strategies for SMBBest PracticesLow Cost Solutions YouCan Use

Who Has a World-Class Training Program?

Characteristics of a World-Class Training Program • Alignment of core business principles • Customer focus • Innovation • Results are proven and carefully tracked

Training isn’t something we do when we havemoney to blow. Training is something we do todifferentiate ourselves from the competition. Weinvest and show our employees that we careenough about them to help them grow. And thathas a direct impact on our bottom line. Bob Nelson, Author & Business Consultant

Why Build a World-Class Training Program? • Increased Productivity and/or sales • Lower turnover • Improved employee morale • Satisfied employees leads to satisfied customers

Investing in World-Class Training Pays Higher profit margin 24% Price-to-book ratios 26%218% 45% Shareholder return Income per employee

It is critical for our continued success toensure that the direction of trainingremains aligned with the needs of ourcustomers, learners, and business. Weneed to create the best learningenvironment where students can learn,collaborate, and connect with one another,and offer resources so that they canimprove their performance on the job. Diana Thomas, VP of Training, Learning and Development McDonald’s

McDonald’s Hamburger University Celebrating 50 year Anniversary 2011On average 5,000 students attend the U.S. HamburgerUniversity (H.U.) each year • Alignment to core business principles • Customer focus • Innovation Source: Training + Development Magazine, 50 Years of McDonald’s Hamburger University, April 2011

While the learning function must deliver against long-term strategic results, it also must be focused on howto deliver today’s business goals and objectives. Annette Thompson, Senior VP and CLO, University of Farmers

Farmer’s Insurance Group University of Farmer’s Ranked #1 on the Training Top 125 92,680 employees, agents and staff are trained annually• Alignment of learning and development with corporate strategic goals• Evaluation and results• Program development and delivery against business objectives Source: Training Magazine, Farmer’s Premier Position, January/February 2011

Can You Afford AWorld-Class Training Program?

World-Class Training Costs Time: Employees spend on avg. 53.5 hours per year in trainingMoney:Avg. trainingbudget is 3.7% oftotal payroll

Elements of World-Class Programs• Command/Control Models are Common• Training Department• Large Technology Investments• Blended Approach

World-Class Elements for SMB• Decentralize Control• HR + other elements of management• Smart investments in technology• Blended approach

Strategies for Small & Mid-Sized Companies 1. Think and act strategically 2. Use low-cost & co-cost training resources 3. Be creative 4. Incorporate formal & informal activities 5. Use technology 6. Track and measure the results

1. Think & Act Strategically• Create a Corporate University• Develop training programs to meet specific business objectives• Build curriculum-based development plans• Enlist support of Senior Management• Communicate

2. Low-Cost & No-Cost Resources• Use Your Internal Talent• Seek Out Local Resources and Speakers• Vendor Training• Association Educational Programs• Government Programs

Low Cost & No CostBest Practices & Ideas• Lunch n’ learns• Incorporate training meetings• Blended learning• Offer CEU’s and college credit• Tie Training to performance reviews

Best Practice: Lunch n’ Learns• Plan Ahead• Select Topic or Speaker• Promote Training Session• Include time for discussion• Have Participants Complete Evaluation Forms

Best Practice: Incorporate Training into Meetings• Involve Managers and Supervisors• Select programs with shorter lengths• Review Materials Before Meeting• Create or Purchase Participant Handouts• Rotate facilitators

Best Practice: Offer College Credit & CEUs• CEUs and college credit• Professional certification and Re-certification Programs• Accredited e-learning courses

Best Practice: Tie Training to Performance Reviews• Development Plans• Target skill gaps• Skills needed –now and in the future• Set goals and accountability• On-going review and coaching

3. Be Creative• Barter for training• Send a scout• Start a training contest• Develop training partnerships• Start a training newsletter

4. Use Technology • E-learning courses – off-the shelf & custom content • Webinars • Podcasts • Social media • Virtual conferencing and ILT • Quick video

Best Practice:Web-based Technology• Web 2.0 tools are usually FREE!• Social media tools• Articles, blogs wide variety of resources• YouTube• Slideshare

5. Incorporate Formal & Informal• On-demand and just-in-time• Collaboration tools• Learning on the job and embedded

SMB – “Ace in the Hole”• Social Learning• Informal Learning• Low cost• How most people learn anyway• Works best in decentralized model

How do I adopt and people learn adapt at work? 75% I can do Social Informal LearningI know 20% Learning 5% Formal Learning Source: Time to Performance, Sally Anne Moore, Digital Equipment Corporation

ROI of Informal & Social Learning Informal Formal & SocialLearning Learning <<<< <<<< Classroom, Books, reference workshops, material, SME’s, seminars, networking, e-learning community, sharing Spending Learning

6. Track & Measure• “If You’re Not Keeping Score…It’s Just Practice”• Determine Success Criteria Upfront• Identify Metrics• Use Technology• Share Results

4 Ways to Measure Training 1 • Reaction 2 • Learning 3 • Behavior 4 • Results

Strategies for Small & Mid-Sized Companies 1. Think and Act strategically 2. Use low-cost & no-Cost 3. Formal & informal activities 4. Use technology 5. Be creative 6. Track and measure

questions? View and register for complimentary webinars here

For Additional Info. Ryan Brookswww.bizlibrary.com rbrooks@bizlibrary.com 888.432.3077 888.432.3077 ext. 103 Thank you!

Collaboration Email Tools In 2009 an estimated 800 million people used email globally to communicate <<<< The Intranet In 2009 the NYT estimated that more than 17,000 companies actively used SharePoint as an internal intranet Instant <<<< Messengers In 2010, Skype alone has over 541 million users, showing widespreadadoption of chat-like tools. <<<< Source: Socialcast Inc. 2011

Wikis and Blogs In 2009, five of the top ten fortune 500 companies had public blogs. Wal-Mart, Chevron, General Motors, Ford Virtual and Bank of America. <<<< Conference WebEx alone boasted3 million users who count on Application staying connected through video conferencing. Sharing <<<< Programs In Feb. 2010, Dropbox had 4Microblogging & million users with 32.7% of those users in the U.S.Activity Streams <<<<In 2010, Starbucks had close to 7 million fans on Facebook. <<<< Source: Socialcast Inc. 2011

Recommended Resources Complimentary White Papers: Using ROI to Make the Business Case for Training Why Employee Development Matters E-Learning courses: How to Write an Effective Internal Business Case (4 Course Series) Devising an Effective Corporate Wellness Program Developing Employees (HRCI/PHR - 2007-aligned) Strategic Human Resource Development Training for Business Results The 21st Century Learning Curve (6 Course Series) Blogs & Articles: Training ROI - What Really Predicts Success? Podcasts: 90,000 Served Hamburger University Turns 50

Tools Filesharing:Blogs: SlideshareWordpress FlickrAmplify Google DocsBloggerEdublogs Video & Audio Sharing:Type Pad YouTube ViddlerWikis: VimeoGoogle Sites iTunesPBWorksWikispaces Social Bookmarking: DeliciousRSS Feed Tools: DigoGoogle Reader StumbleuponWebRSS Microblogging:Social Networking: TwitterFacebook YammerLinkedIn Socialcast

Buildling a world class training program

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