Your SlideShare is downloading. ×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Building a Performance-Based Culture [webinar 01.10.13]

531
views

Published on


0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
531
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
26
Comments
0
Likes
1
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Presenters Chris Osborn Vice President of Marketing cosborn@bizlibrary.com Jessica Batz Marketing Specialist jbatz@bizlibrary.com@BizLibrary
  • 2. It’s not the destination – it’s the journeythat’s valuable.Building a high performance culture is likethat. If you ONLY focus on the results,you’re only focusing on part of the picture.It takes BOTH building organizationalperformance and organizational health. Beyond Performance by Scott Keller and Colin Price
  • 3. Talent Management GOOD PerformanceMotivation & Attitude Learning Management Remedial Action Engagement POOR LOW Skills and Knowledge HIGH
  • 4. High Performance Organizations It’s the leaders! It’s the culture! It’s me!It’s the results!
  • 5. Search Results: Companies = 1,477 Teams = 3,319 Leaders = 704 Leadership = 1,051 Low performance leadership = 34http://100bestbiz.com/more-on-the-100-best/
  • 6. POLL QUESTION A. Ahead. B. About where we expect.Where is your C. Behind.company compared to D. Truthfully – we don’twhere you want to be? know.
  • 7. POLL QUESTION A. We have well-defined goals and measure progress towards them each month.How do you know? B. We have goals and we look at metrics about each quarter. C. We look at metrics annually. D. We do not have a well-defined set of criteria to measure organizational success.
  • 8. Self-AwarenessThe curious paradox isthat when I acceptmyself just as I am,then I can change.Carl R. RogersPresident of American Psychological Association, 1946Author of, On Becoming a Person, 1961
  • 9. Creating a Performance-Based Culture1. Clearly define success criteria Set actionable individual goals tied to2. organizational goals. Encourage frequent and continuous3. feedback. Be timely and review progress4. regularly Lead by example and evaluate5. objectively.
  • 10. Some organizationsperform better thanothers.• Can these reasons be explained beyond theory?• Can my organization repeat or model some of them?!
  • 11. What Do High Performing Organizations and Teams Have in Common? Strategy Customer Approach Leadership Processes and Structure Values and Beliefs
  • 12. Strategy Organization-wide performance measures1. match the organization’s strategy. Organization’s strategic plan is clear and2. well thought out. Employees exhibit behaviors needed to3. execute the strategic plan.
  • 13. Strategic Approach and ConsistencyFar better than most leaders, Jobs intuitively understood thepower of cultural influence in sustaining the strategic capabilitiesimplicit in his perpetual vision of creating, as he put it, “anenduring company where people were motivated to make greatproducts...a company that will stand for something a generation or two from now.” It’s hard to argue with that aspiration; timew will tell whether Apple makes it happen.. Jon Katzenbach The Steve Jobs Way
  • 14. Strategic Approach and Consistency
  • 15. Customer Approach Customer information, needs and challenges are1. the most important factor for developing new products and services. Organization accurately targets its2. customers’ long-term needs. Organization exceeds customers’3. expectations.
  • 16. Customer ApproachExternal focusPhilosophical approachInternal design
  • 17. Results RuleIt’s about building a culturewhere excellence thrives.
  • 18. Leadership Clarity about organization’s performance1. expectations. Person with best skills and knowledge2. promoted to roles. Employees believe their behavior affects3. the organization.
  • 19. Leadership“Our culture is our key competitive differentiator. If we lose ourculture, we lose who we are.” Herb Kelleher – Chairman of Southwest Airlines
  • 20. Supervisory relationships are the most important drivers of high performance.Engagement. Productivity. Turnover. Satisfaction
  • 21. Processes and Structure Organization’s performance measures are1. clearly defined. Employees receive the training and2. development necessary to do the job. Organization keeps current with state-of-3. the-art technological advances.
  • 22. Processes and Structure Relentless drive to improve processes ENTIRE business plan is a process!
  • 23. Culture – Values and Beliefs The organization emphasizes a readiness1. to meet new challenges. A share value of a commitment to2. innovation. Most employees think the organization is3. a good place to work.
  • 24. Company Culture• Deliver WOW Through Service• Embrace and Drive Change• Create Fun and A Little Weirdness• Be Adventurous, Creative, and Open-Minded• Be Passionate and Determined• Be Humble Decision-making authority close to front lines Collaborative – NOT command and control
  • 25. Creating a Performance-Based Culture1. Clearly define success criteria Set actionable individual goals tied to2. organizational goals. Encourage frequent and continuous3. feedback. Be timely and review progress4. regularly Lead by example and evaluate5. objectively.
  • 26. Using Performance Management ToolsOnline performance reviewsGoal managementCompetency alignment360˚ assessmentsPerformance feedbackPeer recognition
  • 27. Online Training Resources E-learning Courses: • Establishing Team Goals and Responsibilities • Using Feedback to Improve Team Performance Streaming Videos: • Results Rule! Results Rule! Build a Culture that Makes Your Team a Hero • Workplace Leadership
  • 28. Contact us Chris Osborn Vice President of Marketing cosborn@bizlibrary.com Jessica Batz Marketing Specialist jbatz@bizlibrary.com
  • 29. Additional Resources• The Dynamics of High Performing Organizations, Resource Development Systems• Leading Change, John P. Kotter• Leadership is an Art, Max DePree• The Effective Executive, Peter Drucker• The Steve Jobs Way, Strategy + Business, May 2012

×