Task 2 Communication

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  • 1.  Communication relies on the development of skills in three areas; General Communication Skills, Interpersonal skills, and written communication skills.
  • 2.  General communication skills are a set of abilities that allow for effective communication. These skills include; understanding cultural differences, engaging with an audience, and question and answer skills.
  • 3.  Not understanding cultural differences can be a barrier to effective communication. This is because the way one person may understand a word could be very different to that of another person. For example, a cot in the UK is a small bed for a baby, whereas in the US a cot is a type of camp bed.
  • 4.  There a different techniques to engaging an audience, which if implemented correctly can provide effective communication. Engaging an audience can be done by; using technology, or question and answer sessions. Using a variety of techniques will ensure that the audience in fully engaged.
  • 5.  Effective communication can be gained through question and answer sessions. This is because it will allow the audience to ask questions about areas or topics that they do not fully understand. As a result of this, the presentation will be more lively and therefore a message can be communicated more effectively.
  • 6.  Interpersonal skills refer to the ability to interact with, and relate to others. Interpersonal skills include; techniques and cues, positive and negative language, and active engagement.
  • 7.  Techniques and cues are a form of communication that go beyond words and signals for example; Many messages can be understand from body language such as; folded arms and a turned mouth would suggest that the person is unhappy or upset. Understanding these signs allows for effective communication.
  • 8.  The effects of the language used in a speech can I have positive or negative connotations. For example a message can be put across in a way so that it seems critical or rude, but the same message can be put across in a way that is constructive.
  • 9.  To communicate effectively it can be useful to show that you are actually listening, this can be done by; nodding, paraphrasing and summarising. This is because it shows to the speaker that you actually understand and are interested in what they are talking about. However, a technique such as nodding should not be over used as it is disconcerting.
  • 10.  Most organisations have a set of written guidelines and procedures that it expects employees to observe to show professionalism. This is what is known as a house style. Examples include; the spacing between the margins, the justification, indentation and line spacing.
  • 11.  In to order to communicate effectively, a message should be conveyed as simply and efficiently as possible. It is also advisable to plan a message beforehand. A plan should include; what you want to say in the message and how you want to say it.
  • 12.  Considering that the majority of word processing applications have a the ability to check spelling and grammar there is no reason for it to be wrong. In addition to this, although the human brain has the ability to interpret misspelled words, it does not look at all professional. Therefore it is a barrier to effective communication.
  • 13.  One of the most important aspects of writing is to be able to consider the viewpoints of others. This is because, it shows a clear understanding of a topic to be able to consider and dismiss, with reasons, another viewpoint. As a result of this, considering the views of others is key to effective communication.
  • 14.  An example of a barrier to effective communication is not having access to the internet. This is a barrier because it means the user would be unable to send or receive e mails, or access social networking sites. This barrier can be overcome by finding somewhere with internet access; such as the library, or using another method or communication such as a telephone.
  • 15.  Another communication barrier is mobile phone signal being lost. This is a barrier because it makes communication by mobile impossible. This can be overcome by, ensuring that a phone has signal before starting a cool, or by using another method of communication such as a landline telephone.