NewRelationship
Vendor 3 -
Vendor 1- Job Vendor 2 - Job Names+Company
Business Need Score Board Board Info
Titles well represented 5 5 5 5
Easily customized 5 5 4 4
Target companies well represented 5 5 5 5
Vendor marketing driving traffic 5 5 5 5
Licensing flexibility 5 5 5 3
Searchability 5 5 5 5
Training 5 5 4 5
Easy posting 5 5 4 1
Pricing flexibility 5 5 5 3
Demo availability 5 5 5 4
Reporting capabilities 5 5 4 2
Volume discounts 5 5 5 4
Useful partner sites 5 5 5 2
Review dates 4 5 2 4
Names in desirable geographic regions 4 5 5 5
QC is evident and data is refreshed 4 5 4 4
Technology platform acceptable 4 5 5 5
Customer Service availability 4 5 4 4
References available 4 5 5 4
Full free trial available 4 5 4 4
Branding price point options available 4 5 5 2
Database has critical mass 3 5 5 5
Site evolves with improved tools and interface 3 4 4 4
Vendor stability 3 5 4 5
Comprehensive company information 2 1 1 5
Allows team collaboration, notes, tags 2 1 1 1
total 110 121 110 100
beachvendorscoring1108-1224789177905515-9.xls

PerformanceScore
SLA objective Vendor 1 Vendor 2 Vendor 3 Notes
Technical delivery Great Great Great
Customer service availability Great Good Good
Customer service quality Great Great Good
V2 sometimes skipped reporting
Timely reporting/ metrics Great Needs Improvement
Good months
V3 metrics hard to decipher and are
Comprehensive reporting metrics Great Good Needs Improvement
not complete
Overall satisfaction- recruiter survey results Great Great Needs Improvement sat scores low for V3
Overall
V2 had turnover that dropped the ball
Communication frequency Great Needs Improvement
Good on communications
V2 has turnover that was not
Vendor staff turnover Great Needs Improvement
Great communicated to us
V2 site site showed no improvements
Innovations over past year Good Needs Improvement
Great over this year
V2 promised training but had
problems setting it up; V3 training
Training availability Great Needs Improvement Improvement available during the year
Needs was not
V3 had only one branding option
Branding ROI Great Good Needs Improvement gave poor ROI
which
Need a better business case to
Overall ROI; usefullness Great Needs Improvement Improvement
Needs repurchase V2 and V3
V2's turnover affected complaint
Timely response to customer problems Great Needs Improvement
Good response
V3 picing is now not competitve with
options over this past year that are
priced lower with better metrics and
Competitive pricing Good Good Needs Improvement delivery
service
Total perfect score 41 39 24 25
beachvendorscoring1108-1224789177905515-9.xls