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Workshop1 astri
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  • 1. Design ReportA Device Help Early Stage Dementia Elderlyto Maintain Social ConnectionTutors: Michael Lai & Peter ChanTeam: Marina TAM / XIE Binhuan / HE Ye / CHI XingdeSchool of Design / The Hong Kong Polytechnic University / MDes in Interaction Design / Graduate Studio Workshop I 2011.09-2011.12 REPORT DESIGNED BY BINDY
  • 2. Part 0 Introduction Part 0Part 1 Research Part 3 Concept Development1.1 Secondary Research 3.1 Desired Experience Map1.2 Interview, Observations and Surveys 3.2 Interaction Model 1.2.1 Observations and Interview at Elderly Center 3.3 Selection of Platform 1.2.2 At-home Observation and Interview 3.3.1 Considerations 1.2.3 Observation and Interview at Resource Center 3.3.2 Trends 1.2.4 Survey 3.3.3 Interviews1.3 Research Result Discussion on Form and Size 3.4 1.3.1 Scenarios Form Research 3.4.1 Physical Features 1.3.2 Business Opportunity 3.4.2 Interaction Features 3.4.3 Information Architecture 3.4.1 Paper Prototypes IntroductionPart 2 Discussion and Insights 3.4.2 User Test2.1 3.5 Interface Design Focus On Scenario 3 2.1.1 3.5.1 User Interface development Persona 2.1.2 3.5.2 Further Development Experience Map 2.1.3 3.5.3 Other Interfaces Needs and Wants Analysis Part 4 Reflection Content
  • 3. 0 Part 1Introduction “ In this program, we cooperated with ASTRI to apply technology that would enhance the life quality of dementia elderly. ”About ASTRI: About Dementia Elderly: About Our Project:The Hong Kong Applied Science Dementia is one of the top ten lead- SMC support dementia elderly maintain social life through Researchand Technology Research Institute ing cause of Death in Hong Kong. planning activity, managing information and reminding(ASTRI) was founded by the Gov- Past studies showed that elderly who activity.ernment of Hong Kong SAR in 2000 live with little contacts to others e.g. With SMC, elderly can manage mahjong event by simplywith a mission of enhancing Hong have a 60% higher risk of developing choosing friends, contacting friends, seeing who is com-Kong’s competitiveness in technolo- dementia. ing and could be reminded later. Which gives no reason forgy-based industries through applied elderly to forget friends she invited, and no chance to createresearch. Our design aims to create and main- embarrassing moment. tain social life for early stage demen-As a publicly-funded applied re- tia, and hopefully to prevent them The three main features of SMC are supporting self-man-search institution, ASTRI operates from getting worst dementia. agement, connecting to social and maintain recognition in Secondary Researchunder the firm conviction that it terms of “calendar”, “game” and “connect”. Interview, Observations and Surveysexists for maximizing “public good”, Observations and Interview at Elderly Center At-home Observation and Interviewand this public good is measured by The interface design follows the principle of simple, stimu- Observation and Interview at Resource Centereconomic impact and other benefits lating, respect and recognizable that align with elderly value. Surveyit brings to the industry and thecommunity at large. Result Of the Research Scenarios Form Research Business Opportunity
  • 4. 1.1 population of Hong Kong is rapidly aging. Hong What is Dementia 1.1Secondary The Secondary Kong has a total population of 6.7 million, and those aged 65 and over constituted Dementia is a collective name of progressive degen-Research Research To find out: 11% in 2002 (Census and Statistical Department, HKSAR, 2002). erative brain syndromes which affect : --Generally information about dementia --Memory --Information about their lives and difficulties Dementia increases from 1.2% for people aged 60 – 64 --Thinking behavior to 32.1% for those aged 85 and above (Department of Health, HKSAR, “Papers, Internet, Books” 2006). --Emotion Dementia is a collection of symptoms including memory loss, personality change, and impaired Based on the latest figures obtained from the ‘Hong Kong Population Projection’ intellectual functions resulting from disease or trauma to the brain. These changes are not part of normal aging and are severe enough to impact daily living, independence, and relationships. (2002 –2025) (Census and Statistical Department, HKSAR, 2002), by 2025 those With dementia, there will likely be noticeable decline in communication, learning, remember- over 65 will constitute 20.3% of the local population. Assuming that the preva- ing, and problem solving. These changes may occur quickly or very slowly over time. over lence of dementia remains unchanged at 4%, it can be estimated that The progression and outcome of dementia vary, but are largely determined by the type of 68,000 of those over 65 will suffer from dementia by 2025. dementia and which area of the brain is affected. Diagnosis is possible through advanced brain imaging, clinical examinations, and diagnostic testing. Types of Dementia“ ” There are many other conditions which can also cause dementia, which makes it vital for the patient to obtain accurate diagnosing of dementia early on in order to get proper treatment. Fol- Dementia is one of the top ten leading cause of Death in HK ! lowing are some of the most common types of dementia and their causes: --Alzheimer’s Disease --Vascular Dementia --Mixed Dementia --Others Others Including Dementia with Lewy Bodies (DLB), Parkinson’s Disease Dementia (PDD), Frontotemporal Dementia, Creutzfeldt-Jacob Dementia (CJD), Normal Pressure Hydrocepha- lus (NPH), Huntington’s Disease, Wernicke-Korsakoff Syndrome, Mild Cognitive Impairment (MCI),
  • 5. 1.1 1.1Secondary SecondaryResearch Dementia Elderly Will: Research repeatedly asks the same questions becomes lost or disoriented in familiar places is unable to follow directions is disoriented as to the date or time of day does not recognize and is confused about familiar people has difficulty with routine tasks such as paying the bills neglects personal safety, hygiene, and nutrition After secondary research, we defined our topic which is: Identify design opportunities for incorporating technology to help caregivers and Dementia Elderly Symptoms of Early Stage Dementia: Memory loss Impaired judgment Difficulties with abstract thinking Faulty reasoning Inappropriate behavior Loss of communication skills Disorientation to time and place Gait, motor, and balance problems Neglect of personal care and safety Hallucinations, paranois, agitation
  • 6. 1.2 1.2.1 1.2Interview, Observations Interview,Observations To find out: Observationsand Surveys --Difficulties dementia meet in daily life and Interview at and Surveys --Difficulties caregivers meet in daily life --Relationship between caregiver and dementia elderly Elderly Center “Elderly Center, At-home, Resource Center”Target Group: Why caregiver is involved? appreciate and value informal car---Early Stage Dementia Elderly --Research believe that we should egivers as a great asset. traditional value of caregiving by ex---Informal Caregiver --Hong Kong is a society where the tended families is still predominant. --43 % Son/daughter --It seems that caregivers of elderly parents usually lack training in car- Findings from Elderly Center: --29% Spouse --1% Parent egiving. --27% Other relative --Elderly don’t want to be sent to nursey home they --request formore help, not enough help and facilities, feels families doesn’t have the knowledge and information to deal with want to stay at a place where they are more comfortable. Dementia elderly. --Relationships between caregiver and dementia elderly is not always good. arranged by others. --Life of dementia elderly is always --Dementia there is hard to connect to friends or family. --Dementia sometimes have conflict with caregivers there.
  • 7. 1.2 1.2.2 1.2.2 1.2Interview, Observation Interview, ObservationObservations and Interview Observationsand Surveys and Interview and Surveys At-home At-home Daily Activity Elderly Son Maid 3:00am- Wake up Sleep Sleep 4:00am 4:00am- Listen to Sleep Sleep 7:00am opera Findings: 7:00am- Take Ask for Housework and medicine elderly and with elderly 3:00-7:00amFindings At-Home: 10:00am and walk work Elderly is not with son and Maid 10:00am-5:30pm Latest information on clinical treatments and training workshops related to 10:00a- Lunch and Work and Lunch and--Son wants to know TV check for housework with Elderly is not with sondementia care. 12:00am elderly elderly eager to prove herself. 12:00p- Mahjong and Work and Housework and--Observed elderly was ignored by family members and walk check all with elderly 5:30pm the--Elderly enjoys ipad multimedia games, but game is a bit too fast for her. information --Conflict may happen between caregiver and dementia elderly because of memory. 5:30pm- Dinner Dinner Dinner 7:00pm --They are happy to play with friends. 8:00pm sleep TV Housework
  • 8. 1.2 1.2.3 1.2.3 1.2Interview, Observation Interview,Observations Observation Observationsand Surveys and Interview and Interview and Surveys at Resource Center at Resource Center
  • 9. 1.2 1.2.3 1.2.4 1.2Interview, Survey Interview,Observations Observation Observationsand Surveys and Interview and Surveys at Resource Center “When we did research in the center, we found that there are some specially “There are lots of products designed to help dementia elderly. They have some designed games for dementia elderly to recover from the difficulty. They seem special features which may fit target user. For example, they use pictures of like to play such kind of games. But now the games are mainly can be found in friends or family members on the buttons of their phones so that they can avoid the center for people coming here for treatment. If we could bring such kind of the possibility of forgetting the number and connect to their friends or family Findings from Survey: games to dementia elderly, it would turn out to be great help for them.” members more easily. When design for dementia elderly, we could get some ideas or concern from this kind of products and improve the quality of our design.” female, Age: 35-64, Education: secondary education --Most caregivers are --Most knew about Dementia but they were not informed about dementia services --Information pamphlets distributed by hospital and community organizations were the most popular channel for theFindings at Resource Center: respondents to learn more about dementia have problems taking care of elderly after training.--Still almost 90% owns a computer at home. Most --Information from the internet is not popular, but--Caregivers hard to understand what dementia feels like respondents used the Internet to search for information and send elec---Pressure of caregiver caused health problems and conflict with dementia elderly. tronic mail.--High training fee at Resource Centers ($1600+ per hour). --Information on management strategies of problematic behaviors --Information about how to manage stressors, emotional issues--Some interesting activity could help to recovery from dementia.--There are some products existing in the market.
  • 10. 1.3 1.3.1 Scenario 1 --Conversation with nurse at Jockey Club Center for Positive Ageing, Sept 27,2011 Barriers: Physical and Psychological barrier 1.3.2 1.3Research Research Scenarios lack of education about dementia and ways of dealing with BusinessResult Scenario 2 situations. Result from --Conversation with caregiver at Suen Fu Elderly Center , Oct 3,2011 Information about how to manage stressors, emotional issues limited abilities to deliver adequate care Opportunity Economic barrier Research Scenario 3 financial constraints / Money Technical barrier --Conversation with Mr. Wong during our at-house interview. Sept 27,2011 Caregivers do not always know how to deal with them family caregivers may not be adept at exploring information without help on the internet Market needs: Increase in Dementia sufferers-It is projected that the numbers of demented persons will sig- technology actually connect users of most age group to technology. nificantly increase to 0.33 million by the year of 2050. Among those who are aged 75 or above, Research suggested that better psychological preparation and communication for Dementia about 22% are suffering from cognitive difficulties. sufferers and their caregiver have tremendous effects in maintaining health, both physically Services for Dementia focus more in recreation centers and community centers only and mentally. Aged population in near future are more accustom to digital device, and the advancement ofScenario 1 Scenario 2 Scenario 3Bath Problem Conflict Embarrassment Opportunities:in Nurse Center on Medicine on Mahjong --Need help to recruit helpers --Easily Accessible to health services information, trainings etc in Family between Friends What if… we can provide a platform database to help them recruit the right helpers that fits What if… Technological could help provide health services in a way that easily connect. . Car-Elderly comes out from bathroom but caregivers have their needs egiver can get information and support easily and immediately. whether elderly haddifficulty to know she al- Son always quarrels with mother because --Need for a shopping guide for products required in care --Reduce societal costs Elderly like to play Mahjong with her friends, but she always What if … there is an online shopping guide with the latest products and easy to browse for the What if … Technology could reduce the cost for fees (single assessment to training can mebathed or not. Elderly cannot tell them what ways refuses to take medicine. get embarrassed when she called extra people. specific needs for each elderly $1200-$3600).happened in the bathroom for they forgot easily. Caregiv- She said she has already taken it but her son knows she Friends felt unhappy when they can’t join to play Mahjong and --Need help to recruit helpers --The suffering that people experience because of a delayed diagno- didn’t. All this is becauseers are so concerned but they don’t know how mother forgot she didn’t take it and believes she had the elderlyfelt so sorry for mistakenly called What if… we can provide a platform database to help them recruit the right helpers that fits their needs sis of dementia. What if… Immediate information and test to find out whether the older has Dementia.to help them because they don’t know what’s the medicine. So the son can’t persuade her. This makes the them. So every time she had to ask maid to write down how many people she has called. --Need for a shopping guide for products required in careproblem with the elderly. son feel helpless. What if … there is an online shopping guide with the latest products and easy to browse for the specific needs for each elderly
  • 11. Part 2 “We choose to focus on scenario 3” Why? 2.1 Focus on We discussed what elderly need and what caregiv- Scenario 3 er. Dementia elderly need many support, like basic human needs, memory help and need to have a social life. We discussed what we, as interaction designer, can do and what ASTRI can provide (technology and digital device) .We want to focus on the relation- ship between dementia elderly and caregiver and Discussion her social life wellbeing. Scenario 3 is the richest one! it is about social life,and Insights about dementia elderly and caregiver, it about maintain dementia elderly besic wellbeing. Advantage to maintain social connection in Dementia elderly: Focus On Scenario 3 Persona Isolated elderly people living alone, who have few friends and little social contact with others, have a 60 per cent higher Experience Map Needs and Wants Analysis risk of developing Dementia says a study published in The Lancet. Connectivity - Create and maintain social life after retirement. Keep them connected Extendibility/Collaborative - Keep using the brain and prevent from getting worst Dementia Expandability - Maintain social value of the Aged throguh sharing of interest / experience with peer group
  • 12. 2.1 2.1.1 Mrs. Wang Age:76 2.1.2 2.1Focus on Focus on Persona ExperienceScenario 3 Scenario 3 Early Stage Dementia Living situation: Live with her husband Map Habits: Mahjong, listening to opera, doing exercise About: Mrs Wang doesn’t like her life being arranged. She want to prove she is still well being. But sometimes, she suffered memory problems caused by dementia which makes her feel frustrated. “ I want to prove myself. Besides, she always want to keep connected with friends. I want to play with friends.” When: Mrs Wong calling and go find friends and neighbors at 11:00 am-11:45am to play Mahjong. Playing Mahjong 3:00-5:00 pmWhat is Persona? “In marketing and user-centered Where: Mr & Mrs Wong’s Home design, personas are fictional charactersWhy use Persona? created to represent the different user Mr. Wang types within a targeted demographic, Age:80 Mrs. Wang call her friends to play mahjong at her home, she may call extra attitude and/or behavior set that might use a site, brand or product in a similar What: friends due to cognitive problems caused by dementia. When her friends way. come they will found there is one extra person in the room. One of them Early Stage Dementia has to go back. Personas are useful in considering the goals, desires, and limitations of brand Living situation: Live with wife buyers and users in order to help to Habits: listening to opera, doing exercise guide decisions about a service, product Education background: Collage. or interaction space such as features, interactions, and visual design of a About: Analysis: website. Personas are also used as part Mr. Wang take care of her wife who suffers early When this kind of situation may make her friends feel embarrassed at that time. At last, her -----Connectivity - Create and maintain social life after retirement. Keep them connected of a user-centered design process for stage of dementia. It causes conflicts and change between he and his wife. husband has to apologize to one friend let him/her go back and feel unhappy. -----Extendibility / Collaborative - Keep using the brain and prevent from getting worst De- designing software and are also consid- ered a part of interaction design (IxD), “ My wife suffers dementia He knows he has to tolerant and help her. But it sometimes really makes Once this situation happy, there maybe several impacts: mentia him feel angry and helpless. 1.She may feel less confident about herself. -----Expandability - Maintain social value of the Aged through sharing of interest / experience have been used in industrial design and more recently for online marketing which causes changes in To avoid the conflicts, he try to arrange all the things and do things for 2. Her friends will feel unhappy which may result in that less people will come for mahjong with peer group purposes.” our life.” his wife. next time. And her relationship with friends will be loose. However, according to our research, 3.Her husband will feel unhappy, too. Because this situation let him feel embarrassed. From --From Wiki socail relationship with friends is very important for dementia elderly, then on, he may help Mrs. Wang arrange her activity or life, which increase the workload of -----Isolated elderly people living alone, who have few friends and little social contact with Mr. Wang. others, have a 60 per cent higher risk of developing Dementia says a study published in The 4.When losing the chance to manage her own life, decreasing of self value and social purpose Lancet. of the elderly happens. She lost her personal value to some extent.
  • 13. 2.1Focus on 2.1.3 Part 3Scenario 3 Needs and Wants AnalysisMissing Links:Increase work and time for caregiverDecrease self confidence and value of the elderly Decrease socialpurpose Decrease quality of life in elderly Concept DevelopmentDecrease social connection Disappointment from friendsNeeds and Wants for Mrs. Wong: Needs and Wants for Mr. Wong:Want to socialize and connect with her friends To take care of his wifeLove - Feel inclusive in community Maintain her living standard Desired Experience Map Interaction FeaturesAttachment – something she has played/learn for long time Live with her in home, don’t want to send her away to nursery home Information Architecture Interaction ModelComfortable with her neighbors and hang out group Need more help. But no money to hire helper Selection of Platform Paper Prototypes User TestIdentity - Recognized in her group Know more about her disease Considerations Interface Design TrendsEnjoy managing Mahjong activities –feel special Interviews User Interface development Further DevelopmentOccupation – to have something to do, help others, has meaning and Discussion on Form and Size Other Interfacespurpose. Physical Features
  • 14. 3.1 3.2Desired InteractionExperience ModelMap Friends Invite &Call Manage Activity Reply Plan Activity Check & Join visual & voice Needs analysis: Objectives: Update & Reply Community 01: Planning Family Helper Reply 02:Enhance daily life activities Remind Activity Check Update 03: Managing information Change Settings 04: Reminder Doctor 05: Communication & Connect Son
  • 15. 3.3 3.3.1 Sensory – Perceptual 3.4.1&2 3.4Selection of Motor abilities Discussion Consideration Response Speed Digital Photo Frame Friendly to elderly PhysicalPlatform Cognitive Processes on Form Trends Screensaver as a photo album to help dementia Features and Size In their advertisement of the Interview game xbox Kinect and Wii by, patient memory &Interaction elder game players are their target customers. Features Physical Features: 1. Matte surface and display 2. Anti-slip design 3. Use warm color 4. Special shortcuts There are some tools like different kinds of reminders, alarms, specially designed phones and so on. Most of them are focused more on ‘things’. These tools, to some extent, do solve some single problems like bad memory. But arranging activity is a series of action and getting help from different kinds of tools doesn’t necessarily mean dementia patients can perform well in manage everyday activity. In fact, according to our research, The new cohort of seniors is more adapted Test with direct manipulation devices Elderly expressed their anxiety towards computer little successful products can be found that could really to technologies and digital devices. In recent Elderly expressed their anxiety towards computer and electronic devices, but when they are exposed to solve the problem we defined. research by Pavel Alpeyev and Yoshinori and electronic devices. And this is a common per- iPhone/iPad , they can use them with little problem. Eki, it shows that “the iPad Leads Apple to the ception for most of us too. They need the tangible feeling with texture and Elderly”. Seniors love the ease of use the tablet sound (eg. In mahjong) resembling normal usage of offers, and they have the money for it. Objective of the test: objects/devices. To get a brief understanding about their reception of direct manipulation device
  • 16. 3.4 3.4.1&2 3.4.1&2 3.4Discussion Discussion Physical Physicalon Form on Formand Size Features Providing information Features and Size &Interaction Needed for decision making &Interaction Features Special designed games for stimu- Features lating mamory Remind when necessary Daily life plan Photos recall their memory Support elderly managing their own life with Maintain & recover from dementia --self confident --cognitive --self identity --decrease anxiety --personal valueDementia elderly sometimes suffer from bad relationship with car- pital. Our device will help the doctor get the information needed to It is important for elderly to maintain and recovery from When dementia elderly don’t use the device, the device willegivers, family members, friends, etc. We hope our device will help take care of dementia elderly. And they can also do some suggestion dementia. Though it’s hard for them to fully recovery from work like a digital frame. The will be photos on the screen andthem connect with other people well and keep a better relationship. to patients. dementia, there are still some tools could provide some help. change every 1minutes or son. The photo will remind someIndependent life but better relationship with caregiver. When 3. Elderly could join activities hold by others friends easily with the The game could stimulate their brain and keep the memory in a memory of the dementia elderly and help them.dementia elderly has to fully rely on caregiver, they are not equal in help of our device. They can just check the device, search and join in Integrated function better status. 2. Some specially designed games were designed for them. Thesome way. Caregiver may ignore the opinion of dementia elderly and if he/she like. according to task In our device, we provide some kind of memory stimulating in device will help them when they are palying and having fun.dementia elderly feels unhappy. For dementia elderly, they behave We also designed a new way to categorize contact list. They may two ways.strange because they are upset with themselves. Our device will help forget who they usually play with or the information about theirdementia elderly live a more independent life. They could find them- partners. So we also provide information about their friends to helpselves and don’t have to fully rely on caregivers. them before choosing who he/she want to contact or play with.2. It is hard for doctor to get information needed about dementia We hope to help dementia elderly getting a better relationship withelderly. They may forget what they have done when they get to hos- their friends.
  • 17. 3.4 3.4.1&2 3.4.3 3.4Discussion Discussion Physical Informationon Form Independent life but better on Formand Size Features relationship with caregiver Enhance social relationship Architecture and Size &Interaction Features Doctor help to check and give suggest Connect with the outside world and people who she need help from A website wireframe, also known as a --caregiver page schematic or screen blueprint, is --doctor a visual guide that represents the skeletal framework of a website.The wireframe --friends depicts the page layout or arrangement of the website’s content, including interface elements and navigational systems, and how they work together. We hope to help dementia elderly live a high quality of life with self confident, arranging activities. For example, when the dementia patients enter the arrang- Before we made prototype we discussed self identity and personal value. ing activity interface, they may just forget information like the goal of entering and designed the task flow. We decided According to how people arrange and perform activity, we defined 4 main the interface, the time and so on. So in our design, we try to provide enough the steps and the functions. features to support: information to remind. Daily life plan. The device will help dementia elderly plan their activity easily When its time to do something, the device will remind the user in a mind way. and avoid the possibility of making mistake. We integrated activity needed for the task. When inviting friends, the calling People with dementia have worse memory, they may forget things they do long function is integrated in the arranging process. Users don’t have to get out of the before or even things they done just a moment ago. So in order to help them, procedure, make a call and go back. we should give them enough information needed to do a better decision when
  • 18. 3.4 3.4.3 3.4.4&5 3.4Discussion Discussion Information What is Information Architecture? Paperon Form on Formand Size Architecture Information architecture (IA) is the art of expressing a model or concept of information used in activities that Prototype and Size & User Test require explicit details of complex systems. Among these activities are library systems, Content Man- agement Systems, web development, user interactions, database development, programming, technical writing, enterprise architecture, and critical system software design. --From Wiki Check Delete Edit Alert DanceT Opera Mahjong aichi More ScheduleM eetups Join After the procedure of wireframe, we defined the information architecture. We kept the Puzzle Opera Calendar core features of our design and make it simple and straightforward. Less cognitive problems would happen because of the simple architec- Mahjong ture. The final interface design will follow the architecture. Speed Game Connect Taichi Flexible Shopping More Setting Sync Attention New Record Help Basic Motion VoiceB right ReminderR epeat Sensitivity Touch
  • 19. 3.4 3.4.4&5 3.4.4&5 3.4Discussion Discussion Paper Paperon Form on Formand Size Prototype Prototype and Size & User Test & User Test
  • 20. 3.4 3.4.4&5 3.4.4&5 3.4Discussion Discussion Paper Paperon Form on Formand Size Prototype Prototype and Size & User Test & User Test Usability testing is a technique used in user-centered interaction design to From our secondary research, game can help elderlies maintain and recovery After one round user test, we summarized 4 main characters we should think about when doing interface design. And we then evaluate a product by testing it on users. This can be seen as an irreplaceable us- the situation, so game is important for them. designed the first version interface based on it: ability practice, since it gives direct input on how real users use the system.   We designed game into 5 parts: memory, problem solving, attention, speed and Simple Due to time limitation, only one round usability test was done during the flexibility. These games should specially for elderlies, for instants, the memory part, we can use the elderlies’ photos, the device can ask “who is this person”, Stimulating developing process. In this test, we mainly focused on what kind of gesture dementia elderly would prefer to use, how to categorize information and task elderly can choose the answer to this question. These games can stimulate their memories after they played games. Respect flow redefine. Recognizable
  • 21. 3.5 3.5.1 Further Development on 3.5.2 3.5Interface Interface User Calendar Interface Design FurtherDesign Design Interface Development Development “ Nope.” This is the version One, but there are some problems: Colors can help elderlies to distinguish different parts, for this version, too many colors here and not clear for the elder- lies. This is the version Two, this is the Calendar Interface Design, elderlies can distinguish activities from different colors and words, also we put the calendar near the activity, elderlies can see and manage their activities for other days. From the user test we found that elderlies were hard to drag the buttons, so we designed more buttons to click. Also we designed for more details, such as the Mahjong game, we put how many times of win and lose into it.
  • 22. 3.5 3.5.2 Further Development on Further Development on 3.5.2 3.5Interface Interface Further Calendar Interface Design Calendar Interface Design FurtherDesign Design Development Development
  • 23. 3.5 3.5.2 Further Development on Further Development on 3.5.2 3.5Interface Contact Interface Design Interface Further Calendar Interface Design FurtherDesign Design Development Development Different contact groups have their different colors, elderlies can distinguish them more easily.
  • 24. 3.5 3.5.2 Further Development on Further Development on 3.5.2 3.5Interface Games Interface Design Settings Interface Design Further InterfaceDesign Further Design Development Development
  • 25. 3.5 3.5.2 3.5.3 3.5Interface Interface Further OtherDesign Design Development Interface Design It can help the elderlies contact with the doctors more easily, doctor can check their daily lives from the PC or Mobil phone. For most original settings are set on the PC by the caregivers, caregivers help elderlies to put the Calendar, Contact, Game into the device.
  • 26. Part 4 4 Design for Dementia 11513855G CHI Xingde Missing personhood product as a ‘thing’ and focuses, instead, on the include using color to categorize the information When people suffer dementia, family members and product as a locus of action or activity…the de- for better memory, keep the position and style of Interface caregivers tend to ignore the capability of demen- tia patients. They begin to believe what dementia signer is also concerned with the design of process, services, and structures activities… [5] And we the interface relatively consistent, using appropriate fonts and color, special designed information for Design patients did is unreliable or wrong. hope to get come up with a device supporting them dementia (using the desktop to remind the weather This kind of ignorance or irreverence does harm to managing their life. and so on), finding better gesture to control (using the well-being of personhood of dementia patients. click instead of drag), etc. Personhood is our subjective sense of who we are as What we do in our design a person in relationship with other people and the In order to help them manage their life, we believe Further reflection world around us, and shapes our thinking, feelings there are four important things we should concern. We start the design from talking about the danger of and behavior in relation to others. …You may begin 1. Information supporting decision making. losing personhood, life with less dignity and respect to feel like a ‘non-person’. [1] People with dementia have worse memory, they may from others. Such kind of life is a common phenom- Example of missing personhood forget things they do long before or even things they enon when we thinking about vulnerable groups. One example we found in the research during the done just a moment ago. So in order to help them, For some products now, designers focused more on workshop is about managing their daily life. De- we should give them enough information needed efficiency. However, as a designer, we should con- mentia patients may make some mistakes in their to do a better decision when arranging activities. sider what we mean by human dignity and how all daily life when managing activities due to some For example, when the dementia patients enter the of our products that we make either succeed or fail physiological limitation. In order to help them, arranging activity interface, they may just forget in- to support and advance human dignity.[6] When we their family members try to set everything for them formation like the goal of entering the interface, the design something, instead of only focused on func-Reflection (e.g. arrange everyday like mahjong for them) even time and so on. So in our design, we try to provide tion or task performance, what we should pay more though capacity is not an all-or-nothing “on-off ” enough information to remind (shown in A).. attention on may be the dignity of weak people. We switch (for dementia people) [2]. Dementia patients 2. Integrating the activities related to managing have the responsibility to help vulnerable groups get therefore lost the chance to manage their life and activity an appropriate situation in the living world. have to fully depend on the caregiver. They can’t For example, the calling function is integrated to the find themselves as well as personal value. They felt activity setting procedure. This will be convenient unhappy about deficient autonomy [3]. and avoid the possibility of cognitive problems if Design is fundamentally grounded in human digni- they have to switch between different functions or References ty and human rights. [4] Something should be done [1] Bernie McCarthy, Hearing the Person with Dementia: interfaces. Person-Centred Approaches to Communication for families and to help people with dementia manage their life, find 3. Decreasing cognitive problems. caregivers their personhood and live a relatively dignity life. If the device was too complex, dementia patients [2] Ethel L. Mitty, Decision Making and Dementia, Try This, Is- may have cognitive problems when using it. So we sue Number D9, Revised 2007 [3] Hans Ragneskog, Linda A. Gerdner, Karin Josefsson and Existing products and our direction try to make the device simple and easy to use. Mona Kihlgren, Probable Reasons for Expressed Agitation in There are some tools like different kinds of remind- 4. Keeping away from the tag of dementia suffers Persons with Dementia, Clinical Nursing Research Nov 2011,20 ers, alarms, specially designed phones and so on. The tag of dementia makes people feel unhappy and (4). harm self-respect. For some products in the market, [4] [6] Richard Buchanan, Human Dignity and Human Rights: Most of them are focused more on ‘things’. These Thoughts on the Principles of Human-Centered Design, Design tools, to some extent, do solve some single problems when we see it, we know it is designed for dementia. Issue, Summer 2001, Vol. 17, No. 3, Pages 35-39 like bad memory. But managing life is a series of However, we designed the product in a mind and [5] Richard Buchanan, Design and the New Rhetoric: Productive action and getting help from different kinds of tools universal way and try to keep our product away Arts in the Philosophy of Culture, Philosophy and Rhetoric, Vol. from the tag of dementia. 34, No. 3, 2001. doesn’t necessarily mean dementia patients can perform well in manage everyday activity. Apart from the above main concern, other points In our design, we shifts attention away from the helping people to get a better using experience
  • 27. 4 Design for Dementia Elderly 11549932G 4Interface XIE Binhuan Reflections 11550156G HE Ye InterfaceDesign Design Studio project is the biggest and integrated design ence, general impression or other record descrip- Interaction Design SMC has been one of the most meaningful projects project in the first semester. We started without tion, because all the second hand information is After we connected things together, we started with that I have participated in. For this project, the After coming up with the idea, we made the paper knowing much about interaction design and design rarely exactly what we are looking for, it can be ap- the actually building process of interaction design. target group is the elderly, so we did much research prototype to help us created the sample content research. But to me, to design is always about learn- ply to our specific design problem. Whether design We made the interaction model, we talk about how about it, and then we created something suit for to testing on the elderly, we got the feedback from ing and trying something new, so I didn’t care about is usable is depending on it. our design works and helps (information architec- their needs and wants. From this project we learned them, as well, we were able to quickly in corporate how to start, continue and close without any direc- ture), how the task flow is, how dementia elderly not only about how to create the technology for el- their advice to improve our prototype. Prototype tions and clues. Brainstorming could become with it, and then we design the inter- derly but more about this process. We took 16 weeks helped us to understand more about our users and Brainstorming is regarded as a creativity generating face. Design criteria are already there, then we think for this project, from the research, the concept analyzed our design device from users’ feedback. Target Group method. Designer come up with all kinds of things about actual platform, material, color, size, picture, development to the final, we learned more during We started with a focus, which makes our effort re- they consider about, flash in, interested in, and put icon, voice, speed and interaction to make it suit- from these time. This project I worked with other 3 team members, duced and makes our design research has a roughly them is a big board with some reasonable connec- able for dementia elderly to use. Interface with the we worked together and had our own strong ap- direction before we go out to record and analysis the tions or some crazy stupid relations. very first scribble version, the first paper prototype Due to our target group is the elderly, we earned proached and opinions, then we discussed and ar- complex situations. Our team’s brainstorm is sometimes painful process, version, the second paper prototype version, the more data about their daily life and behavior from rived a common vision to make the strong concept. So I really appreciate for having Marina in our team, usually after a wall of scribbles, not much progress first high-resolution version, and the second high- them and caregivers, we got a lot of interesting This project lasted for 16 weeks, I appreciate work- She takes us going through all the process, or else and not knowing where to go. We know there are resolution version, the building process can goes insights and understanding from brainstorming ing with my partners, and I learned a lot from them. we cannot doing good in the beginning as three of so many problems that cause by dementia, so many on, but we end with this because the project need to and design sessions. This progress is important and us have no experience of big design project before. needs and wants of dementia elderly, but so what, have an final. useful, and from this part I had our own strong help them to remember? To be loved? To maintain approached and opinions, after this part we define living quality? The question is how? Which way is But there are also many problems to think about, if the problem based on our research, so we think that Research without target group first, how to define a problem? our design could really help them and change their I think we can just go out and find out something better? We didn’t catch anything until one day we talked If we don’t have useful resources form Marina, how situation, as well as this was the opportunity for us without comprehensive preparation, but I know to improve our experience. about a calendar for managing daily activity, then to get them?... now how preparation is important even in the first fuzzy front end of design process. Research is a time we traced back to how the concept begins and evolves, then the reasons, evidence, human needs Overall, it is a good project that really combines all and effort consuming thing, if not prepare anything and problems behind are connected together. I the things we have learned together, theories of in- for it, how can we invest deeper with efficiency, think it is interesting, when I first think about this teraction design, design research, research method, get meaning from what you observe, ask question idea about a management tool, I doubt it will work design method, design concept development, iNPD that relevant? Unexpected things happen, and with successfully, but as the meaning of managing activ- process. We experienced how a design project goes, preparation, you will always know where you are, ity be identified, the elements (the dementia elderly, how the process is. what you are doing and react to it better. First hand resource is important, because authentic the caregiver, the mahjong activity, the quarrel and the physiological reasons,) involved in be specified, Thanks to our tutors Michael and Peter, Team mem- resource is the base of useful data and information. we knows it is the design concept. ber Marina, Xingde and Heidi! We can’t guess with our own imagination, experi-
  • 28. Thanks to:

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