COMMUNICATION
What is Communication
 It is an exchange of ideas, thoughts and feelings between two or more
entities. We communicate our...
What we aim to learn
 To understand and appreciate the process of communication as an important
constituent of the profes...
Importance of Communication
 Organizational/Functional: greater information access
and awareness, speeds up the organizat...
Components of Effective
Communication
All communication is characterized by the following factors:
Sender – This is a per...
Communication Types
We communicate in three major ways
Spoken
 Verbal
 Paraverbal – tone, pitch etc
Non Verbal
 Body ...
Common Barriers
A barrier reduces or changes the quality of the message being transmitted. Types of
barriers
 Physical - ...
The Barriers From Sender
 Don’t know what the receiver expects.
 Using a large amount of words to convey messages.
 Con...
The Barriers From Receiver
 Not paying attention.
 Depending on the receiver’s thoughts.
 Being suppressed by emotion.
...
How to overcome the barriers
For the sender
 Be clear about the message to
be sent
 Be precise and to the point
 Do not...
Flow of communication
At workplace
 Upward - From employee to superior
 Downward - From superiors to the employee
 Late...
Medium of Communication
 Memos
 E-mails
 Notices
 Company circulars
 In-house magazines
 Oral instructions
 Present...
Tips for Effective Communication
When Verbally Communicating:-
 Keep an open mind about what people say (Don’t presume an...
Tips for Effective Communication
When Writing :-
Use simple language.
Order your thoughts.
Visualize the reader when wr...
THANK YOU
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Br communication

  1. 1. COMMUNICATION
  2. 2. What is Communication  It is an exchange of ideas, thoughts and feelings between two or more entities. We communicate our thoughts and feelings to family, friends, co-workers and strangers every hour of every day.  Communication is an exchange of information from the sender to the receiver with the message being understood as intended by the sender
  3. 3. What we aim to learn  To understand and appreciate the process of communication as an important constituent of the professional effectiveness.  To understand oneself and improve interpersonal skills.  Exposure to communication concepts.  Diagnose and avoid barriers to communication.  To gain confidence and honing presentation skills .
  4. 4. Importance of Communication  Organizational/Functional: greater information access and awareness, speeds up the organizational processes and better focus on customer requirements.  Improves co-ordination: reduces logical gaps  Encourages co-operation: helps bring everyone in the mainstream  Gives a direction: to tasks and activities  Morale and empowerment: brings in self confidence  A problem solving tool: by clarity, preciseness and feedback
  5. 5. Components of Effective Communication All communication is characterized by the following factors: Sender – This is a person (or even an organization) with something to communicate to someone else. The message or the subtext – the message that the person wants to communicate Receiver(s) – the person(s) whom the communication is intended for
  6. 6. Communication Types We communicate in three major ways Spoken  Verbal  Paraverbal – tone, pitch etc Non Verbal  Body Language  Expressions – facial, gesture etc Written
  7. 7. Common Barriers A barrier reduces or changes the quality of the message being transmitted. Types of barriers  Physical - Poor health, Sound / noise, Unsuitable temperature, distractions.  Psychological - Lack of Concentration, Attitude and bias, Lack of self discipline, Low emotional state.  Language barriers - Speak different language, Not the first language for one or more people involved in the communication, Speak the same language, but are from different regions.  Culture barriers - Different cultures, classes & life styles  Differences in time and place - These barriers often occur when people are in different time zones, or different places.
  8. 8. The Barriers From Sender  Don’t know what the receiver expects.  Using a large amount of words to convey messages.  Conveying many issues in a single message that make the receiver confused.  Going around and not straight to main points of a conversation.  Wrong assumption about the receiver’s knowledge and skills to understand.  Using unfamiliar words, examples or using figurative meaning words that can be understood in different ways.  Talking when the receiver is distracted.
  9. 9. The Barriers From Receiver  Not paying attention.  Depending on the receiver’s thoughts.  Being suppressed by emotion.  Tending to listen to what one wants to see or hear.  Listening inactively  Not observing one’s body language  Communicating in the uncomfortable manner.  Tending to resist any message in contrast with self belief or assumption  Jumping to conclusion.  Not asking question to make clear when not understanding any point.
  10. 10. How to overcome the barriers For the sender  Be clear about the message to be sent  Be precise and to the point  Do not be verbose  Use a language understandable to the receiver  Write the message if required  Request a feedback to ensure receipt of message For the receiver  Be attentive  Concentrate on the message  Ask for clarifications wherever required  Listen objectively  ‘Listen’ for body language  Make notes if required
  11. 11. Flow of communication At workplace  Upward - From employee to superior  Downward - From superiors to the employee  Lateral - From one employee to another
  12. 12. Medium of Communication  Memos  E-mails  Notices  Company circulars  In-house magazines  Oral instructions  Presentations  Telephones
  13. 13. Tips for Effective Communication When Verbally Communicating:-  Keep an open mind about what people say (Don’t presume anything before they have completed)  Ask a specific question if you want a specific answer.  Take notes wherever possible ( particularly for a Telephonic conversation).  Speak in as natural tone as possible to create warm environment.  Use humors where and when appropriate.  Avoid using unclear and complex words.  Always try to put yourself in others situation while in the midst of conversation and respond accordingly.  Do give relevant feedback.
  14. 14. Tips for Effective Communication When Writing :- Use simple language. Order your thoughts. Visualize the reader when writing a long report or letter. Read your report / letter after a while. Add meaningful headlines and captions. Use colorful images and visuals wherever/whenever possible.
  15. 15. THANK YOU

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