• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Visio 2003 for IT Professionals
 

Visio 2003 for IT Professionals

on

  • 1,082 views

 

Statistics

Views

Total Views
1,082
Views on SlideShare
1,082
Embed Views
0

Actions

Likes
0
Downloads
3
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • This slide lists the practical tasks that Visio supports in data center planning
  • This slide indicates the messaging areas relevant to data center design
  • This slide discusses the key factors for maintaining valuable network documents
  • This slide highlights issues typically found, without Visio 2007 in use, when working with information to support data center planning
  • Information exists in various unconnected forms and formats which often leads to redundancy, higher maintenance, and inaccuracies.
  • This slide covers significant pain points for IT managers without Visio 2007 in use
  • This slide describes how Visio 2007 provides a solution to the issues described earlier
  • This slide shows how Visio 2007 helps to relieve the pain described earlier

Visio 2003 for IT Professionals Visio 2003 for IT Professionals Presentation Transcript

  • Microsoft ® Office Visio ® Professional 2007 for IT Putting Visio into Practice: Help Desk Process Mgmt. Presenter: Date:
  • Help Desk Process Management
    • Use Visio 2007 Professional for:
    • Procedural diagrams for problem diagnosis
    • Reference material
      • Enterprise application architecture
      • Applications data flows
      • Facilities plans for offices and occupancies
      • Logical diagrams
      • Physical diagrams
      • Link to online files and specifications
    • Security vulnerability scans
    • Link to system data
  • Visio 2007 for IT Professionals
    • Visualize: Document / Design / Deploy / Manage
      • Quickly implement new services and moves/add/changes
      • Logical, Physical, Rack, Process, Asset diagrams and more
      • Resolve problems quickly with accurate documentation
      • Visualize security issues on network diagrams
      • Visio Toolbox Web site for more tools and best practices
    • Communicate: Share / Act / Collaborate / Educate
      • Share, review, publish critical information throughout enterprise
      • Enhanced SharePoint ® collaboration; view Visio in Outlook email
    • Explore: Analyze / Identify / Anticipate
      • Manage, maintain, display, and clarify complex information
      • ITIL, Data Graphics, Data Linking, AutoConnect, Color Themes
      • Multiple data views and drill-downs with Pivot Diagrams
    New New New New New
    • Visualize: Document / Design / Deploy / Manage
      • Quickly implement new services and moves/add/changes
      • Logical, Physical, Rack, Process, Asset diagrams and more
      • Resolve problems quickly with accurate documentation
      • Visualize security issues on network diagrams
      • Visio Toolbox Web site for more tools and best practices
    • Communicate: Share / Act / Collaborate / Educate
      • Share, review, publish critical information throughout enterprise
      • Enhanced SharePoint ® collaboration; view Visio in Outlook email
    • Explore: Analyze / Identify / Anticipate
      • Manage, maintain, display, and clarify complex information
      • ITIL, Data Graphics, Data Linking, AutoConnect, Color Themes
      • Multiple data views and drill-downs with Pivot Diagrams
    • Visualize: Document / Design / Deploy / Manage
      • Quickly implement new services and moves/add/changes
      • Logical, Physical, Rack, Process, Asset diagrams and more
      • Resolve problems quickly with accurate documentation
      • Visualize security issues on network diagrams
      • Visio Toolbox Web site for more tools and best practices
    • Communicate: Share / Act / Collaborate / Educate
      • Share, review, publish critical information throughout enterprise
      • Enhanced SharePoint ® collaboration; view Visio in Outlook email
    • Explore: Analyze / Identify / Anticipate
      • Manage, maintain, display, and clarify complex information
      • ITIL, Data Graphics, Data Linking, AutoConnect, Color Themes
      • Multiple data views and drill-downs with Pivot Diagrams
  • Help Desk Management Concerns
    • Help desk activities involve:
    • Incidents Assemble resources to respond to incident reports
    • Problems Minimize impact on the business from defects in the infrastructure
    • Moves/Adds/Changes Employ standardized methods for prompt handling of all changes
    • Configurations Maintain accurate information on configurations
    • Releases Plan and oversee successful SW/HW rollout
  • Help Desk Management Mission
    • Help desk activities support:
    • Service level management Maintain and improve IT service quality
    • Financial management Cost-effective stewardship of IT assets
    • Capacity management Maintain sufficient capacity and performance
    • Availability management Maintain system availability
    • Continuity management Ensure that services will be recovered within acceptable time limits
  • Keys to Successful Help Desk Mgmt.
    • Managed process for maintaining accuracy of all reference material and data
    • Link diagrams through single data source
    • Search and retrieve critical information
    • Rapidly access system documentation
    • Publish guided processes for a wide variety of potential incidents
    • Capture new incident reports and resolution procedures
  • Without Visio 2007 Professional
    • Issue: Help desk relies on information in a variety of sources and locations
    • Problem report database
    • User manual and guides
    • Wiring lists
    • Engineering diagrams
    • Internal or Web accessible knowledge base
    • Diagrams in several formats
      • Word
      • PowerPoint
      • Visio
      • Other
  • Unconnected Diagrams Without Data Reference documents are typically in a variety of sources and locations Other Visio Word Excel PowerPoint Knowledge Bases
  • Without Visio 2007 Professional
    • Problems
    • Access to information is limited
      • Files are scattered in numerous local and remote locations
      • Difficult to find specific information within files
    • Information is unreliable
      • Not properly updated after changes
      • Inconsistencies of data in unlinked documents
    • Difficult to evaluate help desk performance to enable improvements
  • With Visio 2007 Professional
    • Solution: Create visual tools to support tasks and evaluate results
    • Publish approved processes and practices
    • Capture diagrams of new incident resolution processes
    • Use Visio to centrally access system information
      • Link to supporting files at each step
      • Link to system configuration data
    • Display incident performance data
    • Identify security issues with scans
  • Capture and Publish Process
    • Document incident
    • Capture steps to resolve
    • Add newly captured process steps for reference
    Track and record results
  • Display and Evaluate Results Create Call Flow diagrams using the Flowchart stencils Data - Call Data Import call record data from an Excel file or Database Data Graphics show incident performance data Link the data to Visio shapes and display the data using Data Graphics 1 2 3
  • Perform Security Scan
    • Identify incident related security issues
    • Generate reports and suggested fixes
  • With Visio 2007 Professional
    • Benefits
    • Visually evaluate incident response performance to drive improvement
    • Easily diagram and publish new incident resolution processes in Visio or Web
    • Create links to reference data from process diagrams for quick access
    • Educate staff on troubleshooting procedures
    • Promote standardized responses to a wide variety of incidents
    • Identify security issues related to incidents