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  • Program Study: Data Center Automation Global Results
  • Research Objectives
    • This research was conducted to determine the following:
    • The percent and types of data center tasks currently automated as well as data center automation plans for the next 18 months
    • The top challenges companies are hoping to address with data center automation efforts
    • The significance of automation’s role in efforts to link IT services with business priorities and objectives
    • Technologies and best practices driving data automation efforts
    • Criteria for processes to be automated as well as top concerns when automating a process
    • Companies’ effectiveness in automating the data center and tools or information they need to be more successful in this area
    • Benefits expected and experienced from automation of the data center
    • Plans to use business intelligence to govern the automation of IT processes
    • Important factors when selecting a vendor to help with automating the data center
    • Top three strategies companies are counting on to help IT organizations meet objectives over the next year
    • The sample for the U.S. portion of this study was selected on a systematic n th name basis among the CIO audience employed in IT management positions at companies with revenues of $250 million or more.
    • The survey was administered online. Each sample member received an email invitation containing a URL link to access the survey, which they could click on or paste into their browser. Non-U.S. surveys were programmed in the native language of each country.
    • The U.S. survey was completed among qualified members of the CIO audience. Non-U.S. surveys were completed among an international panel of IT professionals.
    • Respondents were screened for the following:
      • Employment in IT management
      • Employment at companies with revenues of $250 million or more
      • Involvement in decisions regarding purchasing, recommending, or approving the purchase of computer hardware, software and services
    • The U.S. study was conducted between November 5, 2007 and November 14, 2007. The non-U.S. portion was completed between November 15, 2007 and November 21, 2007. A total of 300 surveys were completed online in the following regions:
      • U.S. - 100 surveys
      • EMEA - 100 surveys: UK (50) and Germany (50)
      • APAC - 100 surveys: Australia (75) and Korea (25)
    • The margin of error for a sample of 300 is +/- 5.7 percentage points at the 95% confidence level.
    Methodology
  • Respondent/Company Profile
  • Annual Revenue QS1: Please select the dollar amount that best represents the annual gross sales or revenues for your organization or enterprise (Include all plants, divisions, branches, parents, and subsidiaries worldwide). Base: U.S. – 100; EMEA – 100; APAC -100 Average annual revenue : Global = $11.0 billion U.S. = $8.8 billion EMEA = $10.6 billion APAC = $13.7 billion
  • Number of Employees in Entire Organization Q20: Approximately how many people are employed in your entire organization or enterprise? (Please include all plants, divisions, branches, parents and subsidiaries worldwide.) Base: U.S. – 100; EMEA – 100; APAC -100 Average number of employees : Global = 25,788 U.S. = 24,556 EMEA = 26,007 APAC = 26,777
  • Job Title QS3a: Which of the following best describes your title within your organization? Base: U.S. – 100; EMEA – 100; APAC -100 26% 22% 40% 29% Director/Manager IS/IT 24% 37% 16% 26% Other IT-related management 4% 0% 0% 1% VP IT Security 4% 1% 1% 2% VP of Communications/Networking 2% 2% 3% 2% VP Applications Development 5% 3% 3% 4% Director/Manager IT Security 4% 8% 0% 4% CSO/CISO (Chief Security Officer/Chief Information Security Officer) 5% 2% 7% 5% Director/Manager Applications Development 10% 3% 3% 5% Director/Manager Communications/Networking 6% 5% 11% 7% VP of IS/IT 10% 17% 16% 14% CIO/CTO APAC EMEA U.S. Global
  • Title of Individual to Whom You Report QS3b: What is the title of the individual to whom you report? Base: U.S. – 100; EMEA – 100; APAC -100
  • Primary Industry Q19: Which of the following best describes your organization’s industry or function? Base: U.S. – 100; EMEA – 100; APAC -100 2% 1% 6% 3% Other 1% 1% 1% 1% Petroleum/Refining 0% 2% 1% 1% Manufacturer of Pharmaceutical Products 2% 0% 3% 2% Utilities: Electric Gas 3% 2% 0% 2% Real Estate/Legal Services 23% 14% 6% 14% IT/Computer: Integrators Data Processing Services Consulting Web Services 1% 3% 1% 2% Manufacturer of Computer-related Products 5% 1% 1% 2% Construction 2% 2% 4% 3% Publishing Broadcast Advertising Public Relations (including Internet Publishing) 4% 4% 3% 4% Transportation: Land Sea or Air 8% 6% 1% 5% Business Services (other than IT/computer) 3% 8% 5% 5% Wholesale or Retail Trade (including computer related) 2% 5% 9% 5% Insurance 6% 4% 9% 6% Health Care/Medical Services 8% 8% 4% 7% Telecommunications/Communication Carriers 7% 10% 5% 7% Education 6% 2% 14% 7% Government: Federal State Local (including military) 9% 11% 9% 10% Financial Services 8% 16% 16% 13% Manufacturer of Other Products (non-pharmaceutical related) APAC EMEA U.S. Global
  • Involvement in Purchasing, Recommending, or Approving Purchase of Computer Hardware, Software and Services QS2: Which best describes your involvement in decisions regarding purchasing, recommending, or approving the purchase of computer hardware, software and services? Base: U.S. – 100; EMEA – 100; APAC -100
  • Detailed Survey Findings
  • Status of Company’s Data Center Q1: Which of the following best describes the status of your company’s data center? Base: U.S. – 100; EMEA – 100; APAC -100
  • Data Center Tasks Automating Today Q2a: Which of the following data center tasks is your company automating today? Base: U.S. – 100 Q2c: Approximately, what percent of your company's data center processes or tasks are automated currently? Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center) On average, companies worldwide are automating 48% of their data center tasks today (45% in the U.S., 49% in EMEA and 51% in APAC).
  • Data Center Tasks Planning to Automate Within the Next 18 Months Q2b: Which of the following data center tasks is your company planning to automate within the next 18 months? Base U.S. - 100 Q2d: What percent of your company's data center processes or tasks do you expect to be automated 18 months from now? Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center) On average, companies worldwide expect to be automating 56% of their data center tasks 18 months from now (55% in the U.S., 55% in EMEA and 59% in APAC).
  • Top Three Challenges Hoping to Address with IT Data Center Automation Efforts Q3: What are the top three challenges your company is hoping to address with IT data center automation efforts? (Please check three only.) Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center)
  • View of Automation – Worldwide Q4: How well do each of the following statements describe your company’s view of automation? (Scale: 4=Describes Very Well; 1=Does not Describe at All) Base: All regions - 300 (Automating or planning to automate any part of the data center)
  • View of Automation – U.S. Q4: How well do each of the following statements describe your company’s view of automation? (Scale: 4=Describes Very Well; 1=Does not Describe at All) Base: U.S. – 98 (Automating or planning to automate any part of the data center)
  • View of Automation – EMEA Q4: How well do each of the following statements describe your company’s view of automation? (Scale: 4=Describes Very Well; 1=Does not Describe at All) Base: EMEA – 100 (Automating or planning to automate any part of the data center)
  • View of Automation – APAC Q4: How well do each of the following statements describe your company’s view of automation? (Scale: 4=Describes Very Well; 1=Does not Describe at All) Base: APAC -100 (Automating or planning to automate any part of the data center)
  • Significance of Automation’s Role in Efforts to Link IT Services with Business Priorities and Objectives Q5a: How significant of a role does automation currently play in your company’s efforts to link IT services with business with priorities and objectives? (4=Significant role, 1=No role) Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center)
  • Significance of Automation’s Role in Efforts to Link IT Services with Business Priorities and Objectives Over the Next 1-2 Years Q5b: How significant of a role do you expect automation to play in your company’s efforts to link IT services with business priorities and objectives over the next 1-2 years? (4=Significant role, 1=No role) Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center)
  • Technologies Driving Data Center Automation Efforts Q6a: Which, if any, of the following technologies are driving data center automation efforts at your company? (Please check all that apply.) Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center) .
  • Best Practice Frameworks Driving Data Center Automation Efforts Q6b: Which, if any, of the following best practice frameworks are driving data center automation efforts at your company? (Please check all that apply.) Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center)
  • Criteria Process Must Meet Before it Can be Automated Q7: What criteria must a process meet before it can be automated? (Please check all that apply.) Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center)
  • Significance of Concerns When Making Decision to Automate a Process Q8: How significant are each of the following concerns when making the decision to automate a process? (4=Significant concern, 1=Not a concern; Not applicable) Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center)
  • Effectiveness in Automating Data Center Q9: How would you rate your company’s effectiveness to-date in automating its data center? (4=Extremely effective, 1=Not at all effective) Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center)
  • Tools/Information Necessary to be More Effective in Data Center Automation Efforts Q10: What tools or information does your company need to be more effective in its data center automation efforts? (Please check all that apply.) Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center)
  • Importance of Benefits of Automation Q11: Please rate the importance of the following benefits of automation to your company. (5=Extremely important, 1=Not at all important) Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center)
  • Benefits Experienced from Data Center Automation Q12a: Which of the following benefits has your company experienced as a result of data center automation? (Please check all that apply in each column.) Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center)
  • Expected Benefits from Data Center Automation Q12b: Which of the following benefits does your company expect to see as a result of data center automation? (Please check all that apply in each column.) Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center)
  • Use of Business Intelligence to Govern Automation of IT Processes Q13: Some companies are moving towards the goal of “intelligent automation”—that is, using business intelligence to decide what to automate and when. Does your company use business intelligence to govern the automation of IT processes? Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center)
  • Likelihood of Using Business Intelligence to Govern the Automation of IT Processes in the Next 18 Months Q14: How likely is your company to use business intelligence to govern the automation of IT processes in the next 18 months? (4=Extremely likely, 1=Not at all likely) Base: U.S. – 85; EMEA – 62; APAC – 52 (Not using automation to govern the automation of IT processes)
  • Likelihood of Using Business Intelligence to Govern the Automation of IT Processes in the Next 3 Years Q14a: How likely is your company to use business intelligence to govern the automation of IT processes in the next 3 years? (4=Extremely likely, 1=Not at all likely) Base: U.S. – 85; EMEA – 62; APAC – 52 (Not using automation to govern the automation of IT processes)
  • Level of Importance in Moving Towards Goal of Applying Business Intelligence to IT Automation Q14b: How critical is it for companies to move towards the goal of applying business intelligence to IT automation? (4=Critical, 1= Not at all important) Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center) .
  • Importance of Factors When Selecting a Vendor to Help Automate the Data Center - Worldwide Q15: Please rate the importance of the following when selecting a vendor to help your company automate its data center. (4=Critical, 1=Not at all important) Base: All regions - 298 (Automating or planning to automate any part of the data center)
  • Importance of Factors When Selecting a Vendor to Help Automate the Data Center – U.S. Q15: Please rate the importance of the following when selecting a vendor to help your company automate its data center. (4=Critical, 1=Not at all important) Base: U.S. – 98 (Automating or planning to automate any part of the data center)
  • Importance of Factors When Selecting a Vendor to Help Automate the Data Center - EMEA Q15: Please rate the importance of the following when selecting a vendor to help your company automate its data center. (4=Critical, 1=Not at all important) Base: EMEA – 100 (Automating or planning to automate any part of the data center)
  • Importance of Factors When Selecting a Vendor to Help Automate the Data Center - APAC Q15: Please rate the importance of the following when selecting a vendor to help your company automate its data center. (4=Critical, 1=Not at all important) Base: APAC -100 (Automating or planning to automate any part of the data center)
  • Top Three Strategies to Help IT Achieve Objectives This Year Q18: What are the top three strategies your company is counting on to help your IT organization achieve its objectives this year? (Please check only three) Base: U.S. – 98; EMEA – 100; APAC -100 (Automating or planning to automate any part of the data center)
  • Highlighted Findings
    • Respondents in the U.S. are more likely than those in other regions to indicate that many processes are already automated and under centralized governance . Forty-two percent (42%) in the U.S. make this claim, versus 28% in EMEA and 22% in APAC.
    • Globally, backup and recovery is the process most likely to be automated today (by 75% of companies), followed by database management in EMEA and APAC and by patch management in the U.S.
    • Respondents in EMEA and APAC are more likely than those in the U.S. to have plans to automate database management, backup and recovery, voice management and service management within the next 18 months . Globally, the top processes likely to be automated within the next 18 months are application performance (29%), and database management (29%).
    • The percent of the data center that is automated is expected to grow slightly from 48% of data center tasks, on average, being automated today to an average of 56% of data center tasks planned for automation within the next 18 months. This is fairly consistent across all regions.
    • Globally, the top three challenges companies are hoping to address with IT data center automation efforts are uptime/business continuity (42%), performance management (35%), and enabling dynamic response to changes in business demands. A significantly higher percentage of U.S. respondents (40%) identify compliance and audit as a top challenge versus EMEA (24%) and APAC (19%).
    • Respondents indicate that while automation already plays a significant role in efforts to link IT services with business priorities and objectives, the role of automation will become increasingly significant over the next 1-2 years . Currently, 79% worldwide rate the significance as a 3 or 4 on a 4-point scale where 4 is extremely significant, while 88% would rate the significance over the next 1-2 years as a 3 or 4 (95% among respondents in EMEA).
    • Virtualization (63%) and server consolidation (63%) are the top technologies driving data center automation efforts. In terms of best practice frameworks, ITIL (46%) is also a significant driver for automation. BSM is selected as a driver for automation by more than one-third of the respondents in EMEA and APAC (39% in each region), versus 12% in the U.S. identifying BSM as a driver.
  • Highlighted Findings (continued)
    • The most common criteria for a process to be automated is the requirement that it must be a repeatable process (73%). Respondents in APAC are more likely than those in other regions to require that a process must be a core business process (44%) or must have the potential to become a dynamic process (38%) before it can be automated.
    • Security (71% rating as a “3” or “4” where “4” is a significant concern), initial investment costs (69%), and perceived loss of control over process (69%) are the top concerns when deciding to automate a process. However, respondents in EMEA and APAC are significantly more concerned about loss of control over process and changing/shifting job roles than their U.S. counterparts.
    • Worldwide, just 12% of the respondents would rate their companies as extremely effective (“4”) in automation of the data center to-date, while 57% would rate their companies’ effectiveness as a “3” and 28% as a “2”.
    • In order to be more effective in data center automation efforts, companies worldwide most often indicate a need for IT training (63%). Respondents in APAC are more likely than those in EMEA and the U.S. to identify user education (53%) as necessary in improving effectiveness, and less likely to report there is a need for an overall strategy or plan , compelling IT solutions or reliable performance metrics .
    • The most important benefits of automation, according to respondents worldwide, are achieving greater operational efficiency/productivity (85% rating “4” or “5” on a 5-point scale where “5” is “critical”), improving service level availability (81%), the ability to deliver IT services based on business priorities (79%), higher availability (78%) and a reduction in human error (77%).
    • Four of the five most important benefits are also listed by respondents as the top benefits they have experienced to-date from data center automation – a reduction in human error (56%), achieving greater operational efficiency (53%), higher availability (53%) and improving service level availability (50%).
    • The number one benefit that respondents worldwide expect in the future from IT data center automation is cost savings on initial investment (51%).
  • Highlighted Findings (continued)
    • One-third (33%) of respondents worldwide are currently using business intelligence to govern the automation of IT processes. This percentage is highest in APAC (48%), followed by EMEA (38%) and the U.S. (13%).
    • The likelihood of using business intelligence to govern the automation of IT processes worldwide is expected to grow over the next 3 years – from 22% rating their companies’ likelihood of doing so over the next 18 months as a “3” or “4” (where “4” is extremely likely) to 51% rating their companies’ likelihood of using BI in the next 3 years as a “3” or “4”.
    • Additionally, 68% of respondents worldwide would rate the level of importance of moving towards the goal of applying business intelligence to IT automation as a “3” or “4” (where “4” is “critical”).
    • The most critical factor respondents consider when selecting a vendor to help automate the data center is excellent support and service. This is especially so in the U.S. where 72% rate the importance as a “4” or “Critical”.
    • The top three strategies companies will count on to help their IT organizations achieve objectives this year are virtualization (36%), server consolidation (32%), and hiring and retaining the right people with the right skills (29%). Respondents in the U.S. are more likely than those in other regions to mention hiring and retaining the right people with the right skills and improved project/portfolio management .